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BoldDesk VS Kapture CX

Let’s have a side-by-side comparison of BoldDesk vs Kapture CX to find out which one is better. This software comparison between BoldDesk and Kapture CX is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether BoldDesk or Kapture CX fits your business.

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  • img 17 Ratings & 17 Reviews
  • icon_ubuntu icon_desktop icon_ios icon_Android icon_mac icon_linux

Pricing

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Price Plans

$ 18.00

Scale

$ 35.00

Momentum

$ 49.00

Enterprise

View Details img

Price on Request

Get customise plan according to your business requirement

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  • Free Trial
  • Lifetime Plan
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Ratings

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Overall ratings

Not Available

Currently no ratings are available. Please check back later

4.2

17 Ratings & 17 Reviews

82% Likelihood to Recommend

Pros & Cons

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Pros

Not Available

Currently no pros are available. Please check back later

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Its user friendly interface ,easy accessibility - Srijit Saha Sep 05, 2024

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We've been incredibly impressed with how Kapture has transformed our customer su...Read more - Hemant Sahoo Sep 04, 2024

Cons

Not Available

Currently no cons are available. Please check back later

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We need to use an additional dialer to do inbound and outbound calls.Can be mor...Read more - Srijit Saha Sep 05, 2024

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As of now, we have nothing to dislike about. - Hemant Sahoo Sep 04, 2024

Reviews

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Verified customer reviews

Not Available

Currently no reviews are available. Please check back later

User friendly!

Srijit Saha Sep 05, 2024

Captured by Kapture CRM

Hemant Sahoo Sep 04, 2024

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Individual

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Ticket Management
  • checked Communication Centralization
  • checked Task Assignment
  • checked Appointment Management
  • checked Self Service Portal
  • checked GDPR Compliant
  • checked Enterprise Security
  • checked Automated Workflows
  • checked Knowledge Base Management
  • checked Live Chat Support
  • checked Workflow Automation
  • checked Omnichannel Support
  • checked Team Productivity Tools
  • checked Dashboard
  • checked Call Logging
  • checked Customer Support
  • checked Collaboration
  • checked 360° Customer View
  • checked Omnichannel
  • checked Seamless Sales, Service & Support
  • checked Customer Service
  • checked Call Center Management
  • checked Audit Trail
  • checked Routing
  • checked Customizable Branding
  • checked Mobile App
  • checked Ticketing Management
  • checked Chatbot
  • checked Analytics & Reporting
  • checked Agent Assist
  • checked Dashboards
  • checked Live Chat

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Compliance Regulations:

  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA
  • img COPPA
  • img HIPAA
  • img CCPA
  • img CPRA
  • img ECPA

Alternatives

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Top Alternative Products

Froged

Froged


Ada

Ada


Front

Front


Kustomer

Kustomer


See all BoldDesk alternatives img
Zoho CRM Plus

Zoho CRM Plus


Lucidya

Lucidya


Feedier

Feedier


Call Journey

Call Journey


See all Kapture CX alternatives img

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Similar Comparison

BoldDesk vs Kapture CX Comparison FAQs

Software questions,
answered

While BoldDesk offers customized features, Kapture CX has diverse modules. Select between BoldDesk or Kapture CX as per your business needs.

Both these products offer similar features but with a different approach. While BoldDesk emphasizes on user experiences, Kapture CX focuses on functionalities.

It all depends on the functionalities that you prefer. While BoldDesk offers add-ons along with essential features, Kapture CX emphasizes on customization.

No, the difference between BoldDesk and Kapture CX lies in terms of features and functionalities. While BoldDesk can be customized as per the user’s needs, Kapture CX addresses the diverse audience.

It depends upon your business requirement. Both BoldDesk and Kapture CX provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While BoldDesk is customizable, BoldDesk offers comprehensive modules.

A Quick Comparison Between BoldDesk vs Kapture CX

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of BoldDesk vs Kapture CX In terms of Features
  • Comparison Between BoldDesk and Kapture CX In terms of Deployment Type
  • BoldDesk or Kapture CX: Which Is Ideal for Your Industry
  • Which Is Better? - BoldDesk or Kapture CX

Comparison of BoldDesk vs Kapture CX In terms of Features

BoldDesk includes features like Ticket Management, Communication management, Task Assignment and Appointment Management. Kapture CX is known for functionalities like Dashboard, Call Logging, Customer Support and Collaboration. When you compare BoldDesk vs Kapture CX, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between BoldDesk and Kapture CX In terms of Deployment Type

While BoldDesk supports Web Based deployment; Kapture CX is suitable for Web Based deployment. While selecting between BoldDesk and Kapture CX, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

BoldDesk or Kapture CX: Which Is Ideal for Your Industry

BoldDesk is ideal for industries like All Industries. For All Industries, Kapture CX is a better choice. If you are confused between BoldDesk or Kapture CX, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - BoldDesk or Kapture CX

BoldDesk and Kapture CX can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare BoldDesk and Kapture CX during demo to decide which one is best for your business.

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