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  1. Business Software
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  4. Kapture CX

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Kapture CX

Brand: Adjetter

4.2

16 Ratings & 16 Reviews

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Kapture CX is a Gen AI powered omnichannel customer support automation platform designed for enterprises to streamline and personalize customer interactions. ...Read more

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  • check_icon Dashboard
  • check_icon Call Logging
  • check_icon Customer Support
  • check_icon Collaboration
  • check_icon 360° Customer View

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Kapture CX Software Pricing, Features & Reviews

What is Kapture CX?

Kapture CX is a smart customer support platform that uses Gen AI at its core to improve how businesses serve their customers. Used in over 16 countries and by more than 1,000 customers, Kapture offers verticalized solutions for industries including BFSI, retail, travel, consumer durables, and energy.

The platform helps companies boost important performance metrics to make their contact centers more efficient and cost-effective by bringing all operations together in a unified platform. Kapture is designed with a focus on customers, aiming to make every interaction personalized and meaningful, ensuring that each customer feels valued and every solution is unique.

Why Choose Kapture CX Software?

  • Omnichannel Support: Manage all customer interactions across multiple channels (phone, chat, email, social media, and much more) from a single platform.
  • AI-Powered Assistance: Uses AI to offer intelligent suggestions, helping agents respond faster and more accurately.
  • Personalized Customer Experience: Delivers tailored solutions using vertical LLMs for each customer, making them feel valued.
  • Industry-Specific Solutions: Customizable for different industries like BFSI, Retail, and Travel.
  • Comprehensive Customer Insights: Offers a 360° view of customer data, improving decision-making.
  • Cost-Efficiency: Helps reduce operational costs by streamlining customer service operations.
  • Real-Time Analytics: Provides detailed reports and analytics to track performance and improve service.
  • Secure Platform: Features advanced security measures like data encryption, role-based access, and audit trails.

Benefits of Kapture CX Platform

  • Specific and Personalized User Journeys: Tailors customer interactions to provide a unique experience for every user.
  • Completely Omnichannel: Integrates all communication channels, allowing seamless customer support across platforms.
  • Dynamic Decision Making: Helps businesses make smarter, data-driven decisions by analyzing customer interactions.
  • Feedback Pro: Identifies loyal customers and those at risk of churning, helping businesses improve services.
  • Encryption Support: Ensures secure handling of customer data with AES 256 encryption and TLSv1.2 support.
  • Generative AI Core: Continuously improves the platform with every use, enhancing both agent efficiency and customer experience.
  • Fast Go-Live: Quick and easy to deploy, ensuring minimal downtime during setup.
  • Decreased Operational Costs: Streamlines customer support processes, reducing overall costs for businesses.

Pricing of Kapture CX

Kapture CX price is available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Kapture CX Pricing & Plans

Kapture CX price is available on request

Looking for pricing details, customization requirements or have other queries? We are just a click away.

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Kapture CX Features

  • icon_check Dashboard
  • icon_check Call Logging Records all customer calls for easy tracking and reference during future interactions.
  • icon_check Customer Support A central hub for managing all customer support activities and ensuring timely resolutions.
  • icon_check Collaboration Enables teams to work together seamlessly by sharing information and customer insights in real-time.
  • icon_check 360° Customer View Offers a complete, unified view of each customer, including their interaction history across all channels.
  • icon_check Omnichannel Integrates multiple communication channels (email, chat, phone, etc.) to provide a unified customer experience.
  • icon_check Seamless Sales, Service & Support Brings together sales, service, and support functions on one platform for streamlined processes.
  • icon_check Customer Service Provides tools and features to enhance the quality of customer service.
  • icon_check Call Center Management Manages call centre operations, including agent performance and call routing.
  • icon_check Audit Trail Tracks changes and actions in the system for compliance and security.
  • icon_check Routing Automatically directs customer queries to the right team or agent based on predefined rules.
  • icon_check Customizable Branding Allows businesses to apply their branding elements to the platform for a more personalized feel.
  • icon_check Mobile App Offers a mobile application so agents and managers can manage customer interactions on the go.
  • icon_check Ticketing Management Manages customer issues by generating and tracking support tickets through to resolution.
  • icon_check Chatbot Provides an AI-powered chatbot for instant customer support.
  • icon_check Analytics & Reporting Generates detailed reports and insights to help businesses make data-driven decisions.
  • icon_check Agent Assist Uses AI to suggest appropriate actions and responses to support agents.
  • icon_check Dashboards Monitor real-time customer data and performance metrics with Kapture CX's intuitive, customizable dashboards.
  • icon_check Live Chat Enables real-time chat between customers and support agents for quick resolution of queries.

Kapture CX Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Ubuntu Windows iOS Android MacOS Linux
  • DesktopMobile
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Enterprises, SMEs
  • Email, Live Chat, Communities
  • API Integration
  • In Person, Live Online, Videos
  • English
  • AI Integrated

Kapture CX Reviews

83%

Have recommended this product

Overall Score

4.2/5
Based on 16 Reviews

Review this product

Your valuable feedback helps others like you make a better decision.

Pros

pros_icon “It's easy to navigate, user friends tab which makes professional life easy” Haroon Jalal - Sep 3, 2024

pros_icon “Really easy to use, very intuitive, highly customisable and great vertical support” Karandeep Singh - Sep 2, 2024

pros_icon “Unique Features and easy access also we can find the customer details very easily.” Rizwan Shaikh - Sep 2, 2024

Cons

cons_icon “ We need to use an additional dialer to do inbound and outbound calls.Can be more smart ” Srijit Saha - Sep 5, 2024

cons_icon “The only downside i would like to mention is that some times it takes very long time to reload or to close any ticket.” Navneet - Sep 2, 2024

cons_icon “Limited integration option, the platform's reporting is not very robust, can't get a lot of actionable insights ” Karandeep Singh - Sep 2, 2024

N

Navneet

Verified reviewer:linkedin_verify

Associate, Hospitality

101-500 Employees

Reviewed on: Sep 2, 2024

4.7/5

“I am using kapture since last 4 months in my organization and it helped me a lot.”

The main thing is that whenever any ticket is coming over kapture then it can be seen and worked by my team mates and my manager also. By this way, my manger can also help me out if i am doing the things correctly or not. And if i am on leave then in that case my team mates can work on my tickets.

Pros :

Cons :

Reason to switch : Omnichannel ticketing was missing from our customer support function

Features

5/5

Value for Money

5/5

Customer Support

4/5

Ease of Use

5/5

Likely to Recommend

10/10
SS

Srijit Saha

Verified reviewer:linkedin_verify

Lead, SAAS

101-500 Employees

Software user since: 6-12 months

Reviewed on: Sep 5, 2024

4.3/5

“User friendly!”

Pros :

Cons :

Reason to switch : To manage all the channel in single tool

Features

4.5/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4/5

Likely to Recommend

8/10
HJ

Haroon Jalal

Verified reviewer:linkedin_verify

Manager, SAAS

101-500 Employees

Software user since: 1-2 years

Reviewed on: Sep 3, 2024

4.3/5

“Experience good till date”

Pros :

Cons :

Reason to switch : It is helping us to create a database of customer experience and interaction data

Features

4.5/5

Value for Money

4.5/5

Customer Support

4/5

Ease of Use

4.5/5

Likely to Recommend

8/10
See all Kapture CX reviews

Adjetter Company Details

Brand Name Adjetter
Information Kapture is an AI-powered omnichannel Customer Experience management platform focused on customer support. It adapts to evolving expectations, making each interaction unique and personalized. Serving 1000+ businesses in 16 countries, Kapture excels in Retail, BFSI, Travel, and Consumer Durables.
Founded Year 2016
Director/Founders Sheshgiri Kamath, Vikas Garg
Company Size 101-500 Employees

Kapture CX FAQ

A Kapture CX price is available on request at techjockey.com.
A Yes, Kapture CX Software offers an Android mobile app.
A Kapture CX Software is compatible with the Windows operating system only.
A No, Kapture CX Software does not provide a free trial.
A Kapture CX software works by unifying customer interactions across multiple channels on a single AI-powered platform, enabling businesses to deliver personalized and efficient support.
A Potential users of Kapture CX software include businesses from industries like BFSI, Retail, Travel, and other enterprises seeking to streamline customer support operations.
A Yes, Kapture CX Software offers a free demo upon request at techjockey.com.
A No, Kapture CX Software is not free.
A Kapture CX personalizes customer interactions by offering a 360° customer view and AI-driven solutions.
A Yes, Kapture CX includes call center management tools like call logging, routing, and performance tracking.
A Kapture CX utilizes a cloud-based storage deployment.
A Here are the system requirements for Kapture CX: Operating System: Windows 7.0 or Higher and Browser: Latest Version of Chromium, Firefox, Safari, or Edge.
A Yes, you can get a free demo of the software at techjockey.com. For more details, you can contact our experts.

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