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Kapture CX VS Lucidya

Let’s have a side-by-side comparison of Kapture CX vs Lucidya to find out which one is better. This software comparison between Kapture CX and Lucidya is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Kapture CX or Lucidya fits your business.

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  • img 16 Ratings & 16 Reviews
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Pricing

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Price Plans

Price on Request

Get customise plan according to your business requirement

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Price on Request

Get customise plan according to your business requirement

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  • Free Trial
  • Lifetime Plan
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  • img Free Trial
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Ratings

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Overall ratings

4.2

16 Ratings & 16 Reviews

83% Likelihood to Recommend

Not Available

Currently no ratings are available. Please check back later

Pros & Cons

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Pros

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Its user friendly interface ,easy accessibility - Srijit Saha Sep 05, 2024

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We've been incredibly impressed with how Kapture has transformed our customer su...Read more - Hemant Sahoo Sep 04, 2024

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Currently no pros are available. Please check back later

Cons

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We need to use an additional dialer to do inbound and outbound calls.Can be mor...Read more - Srijit Saha Sep 05, 2024

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As of now, we have nothing to dislike about. - Hemant Sahoo Sep 04, 2024

Not Available

Currently no cons are available. Please check back later

Reviews

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Verified customer reviews

User friendly!

Srijit Saha Sep 05, 2024

Captured by Kapture CRM

Hemant Sahoo Sep 04, 2024

Not Available

Currently no reviews are available. Please check back later

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Dashboard
  • checked Call Logging
  • checked Customer Support
  • checked Collaboration
  • checked 360° Customer View
  • checked Omnichannel
  • checked Seamless Sales, Service & Support
  • checked Customer Service
  • checked Call Center Management
  • checked Audit Trail
  • checked Routing
  • checked Customizable Branding
  • checked Mobile App
  • checked Ticketing Management
  • checked Chatbot
  • checked Analytics & Reporting
  • checked Agent Assist
  • checked Dashboards
  • checked Live Chat
  • checked Social listening
  • checked Response Time Monitoring
  • checked Custom Tagging
  • checked Customer Journey Mapping
  • checked Customer Profiles
  • checked Alerts & Notifications
  • checked Multi Language Support
  • checked Topic Detection
  • checked Benchmarking
  • checked Audience Segmentation
  • checked Brand Health Monitoring
  • checked Omnichannel Tracking
  • checked Sentiment Analysis
  • checked Geolocation Tracking

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Similar Comparison

Kapture CX vs Lucidya Comparison FAQs

Software questions,
answered

While Kapture CX offers customized features, Lucidya has diverse modules. Select between Kapture CX or Lucidya as per your business needs.

Both these products offer similar features but with a different approach. While Kapture CX emphasizes on user experiences, Lucidya focuses on functionalities.

It all depends on the functionalities that you prefer. While Kapture CX offers add-ons along with essential features, Lucidya emphasizes on customization.

No, the difference between Kapture CX and Lucidya lies in terms of features and functionalities. While Kapture CX can be customized as per the user’s needs, Lucidya addresses the diverse audience.

It depends upon your business requirement. Both Kapture CX and Lucidya provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Kapture CX is customizable, Kapture CX offers comprehensive modules.

A Quick Comparison Between Kapture CX vs Lucidya

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Kapture CX vs Lucidya In terms of Features
  • Comparison Between Kapture CX and Lucidya In terms of Deployment Type
  • Kapture CX or Lucidya: Which Is Ideal for Your Industry
  • Which Is Better? - Kapture CX or Lucidya

Comparison of Kapture CX vs Lucidya In terms of Features

Kapture CX includes features like Dashboard, Call Logging, Customer Support and Collaboration. Lucidya is known for functionalities like Social listening, Canned Responses, Customization and Customer Journey Mapping. When you compare Kapture CX vs Lucidya, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Kapture CX and Lucidya In terms of Deployment Type

While Kapture CX supports Web Based deployment; Lucidya is suitable for Web Based deployment. While selecting between Kapture CX and Lucidya, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Kapture CX or Lucidya: Which Is Ideal for Your Industry

Kapture CX is ideal for industries like All Industries. For All Industries, Lucidya is a better choice. If you are confused between Kapture CX or Lucidya, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Kapture CX or Lucidya

Kapture CX and Lucidya can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Kapture CX and Lucidya during demo to decide which one is best for your business.

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