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Let’s have a side-by-side comparison of Freshsales CRM vs Pipedrive CRM vs SugarCRM to find out which one is better. This software comparison between Freshsales CRM and Pipedrive CRM and SugarCRM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshsales CRM or Pipedrive CRM or SugarCRM fits your business.
Comparison
Quick View
10 Ratings & 4 Reviews
5 Ratings & 5 Reviews
16 Ratings & 12 Reviews
Pricing
Price Plans
$ 708.00
Standard-(59 (USD) Per User Per Month, Billed Annually)$ 1020.00
Advanced-(85 (USD) Per User Per Month, Billed Annually)$ 1620.00
Premier-(135 (USD) Per User Per Month, Billed Annually)
Free Trial
Ratings
Overall ratings
Pros & Cons
Pros
1. Transparent pricing with a free tier for up to 3 users (Growth plan) and 30-d...Read more - Jennifer Chotiner Feb 13, 2025
1. Unified platform with sales, marketing, chat, and phone capabilities, elimina...Read more - Sumit Bohre Feb 13, 2025
Unlimited pipeline customization adapts to niche sales processes Centralized ...Read more - Palak Girdhar Feb 13, 2025
Intuitive drag-and-drop pipeline management with Kanban-style visualization AI-...Read more - Nitin Motwani Feb 13, 2025
I have had mostly positive experiences when I reached out to their customer supp...Read more - Kingsley Feb 19, 2025
It works great with tools like Mailchimp, QuickBooks, and other tools that I am ...Read more - Rabin sarkar Feb 09, 2025
Cons
1. Essential features like workflow automation require Pro/Enterprise plans, ...Read more - Jennifer Chotiner Feb 13, 2025
1. Advanced reporting and AI forecasting are restricted to higher-tier plans (Pr...Read more - Sumit Bohre Feb 13, 2025
No inventory management or payment processing for eCommerce Steep learning cu...Read more - Palak Girdhar Feb 13, 2025
Marketing and customer service tools require third-party integrations Advanc...Read more - Nitin Motwani Feb 13, 2025
They tend to keep older features around instead of refining or replacing them. T...Read more - Kingsley Feb 19, 2025
The reporting is fine for basics. If you want deep insights, you will need third...Read more - Rabin sarkar Feb 09, 2025
Reviews
Verified customer reviews
Affordable Starter Plan, Hidden Costs for Scaling!
Jennifer Chotiner Feb 13, 2025
All-in-One CRM for Streamlined Sales and Marketing
Sumit Bohre Feb 13, 2025
Great Customization but Limited for Scaling Businesses
Palak Girdhar Feb 13, 2025
Perfect for Sales-Focused Teams Needing Pipeline Clarity
Nitin Motwani Feb 13, 2025
Solid Support but Could Do with Some Cleanup
Kingsley Feb 19, 2025
Perfect for Integrations but Lacks Advanced Reporting
Rabin sarkar Feb 09, 2025
Reviews with Video
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Best Use for
Business Size:
Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees
Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees
Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees
Business Type:
Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual
Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual
Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual
Industries:
All Industries
All Industries
All Industries
Features
Product features
Customisable Pipeline Views
Quote & Proposal Management
Deal Rotting
Lead Prioritization
Lead Assignment
Workflow Trigger Alerts
Custom Workflow Alerts
Event-Triggered Notifications
Interactive Voice Response (IVR) Integration
Custom Dashboards
Third Party Integrations
Document Sharing & File Storage
Activity Logging
Sales Performance Tracking
Activity Overview Reports
Conversion Reports
Sales Funnel Analysis
Lead and Deal Scoring
GDPR and CCPA Compliance
Auto Qualify Leads
Email Marketing Tools
Call Tracking and Recording
Bulk Email and SMS
Customizable Workflows
Role-Based Access Control (RBAC)
Activity History
Lead Nurturing
Audit Trails
Workflow Automation
Lead Generation
Audit Logs
Sales Forecasting
Predictive Analytics
Opportunity Management
Account Management
Territory Management
Task Management
Deal Management
Lead Qualification
Contact Segmentation
Lead Capture Automation
Task Automation
Calendar Integration
Customer Profiles
IP Whitelisting
Lead Tracking
Data Encryption
API Access
Contact Management
Customisable Pipeline Views
Lead Assignment
System Errors/Failures
Custom Workflow Alerts
Custom Dashboards
Chatbots
Customizable Workflows
Activity History
Lead Qualification
Lead Capture Automation
Deal Rotting
Quote & Proposal Management
Document Sharing & File Storage
Forecasting & Trends
Activity Overview Reports
Conversion Reports
Sales Funnel Analysis
Lead and Deal Scoring
GDPR and CCPA Compliance
Backup & Disaster Recovery
Email Marketing Tools
Call Tracking and Recording
Task Automation
Lead Tracking
API Access
Data Encryption
Lead Nurturing
Predictive Analytics
Opportunity Management
Account Management
Territory Management
Deal Management
Goal Management
Online Lead Management
Customer Profiles
Calendar Integration
Third Party Integrations
Task Management
Audit Trails
Workflow Automation
Lead Generation
Audit Logs
Sales Forecasting
Order Management
Contact Management
Event-Triggered Notifications
Real Estate Lead Management
Event-Triggered Notifications
Interaction History
CRM Database
SLA Violations
Customer Insights
Omnichannel Support
Marketing Tools Integration
Email Marketing Tools Integration
Customer Segmentation
Third Party Integrations
Real-Time Analytics
Error Logs
Role-Based Access Control (RBAC)
Business Process Automation (BPA)
Sales Funnel Management
Automated Sales Workflow
KPI Tracking
Contract Management
Customer Activity Alerts
Market Trend Analysis
Personalized Dashboards
AI Assistants
GDPR & Data Privacy
Backup & Disaster Recovery
Template and Document Management
Internal Messaging System
Trigger-Based Automation
Campaign Automation
Customer Journey Mapping
Activity Logs
Campaign Performance
Predictive Analytics
Opportunity Management
Quote Management
Account Management
Territory Management
Sales Projections
Lead Lifecycle Management
Calendar Integration
Segmentation
Interaction Tracking
Quotes/Estimates
Sales Pipeline Management
Drip Campaigns
Lead Scoring
Social Media Integration
Push Notifications
Email Campaigns
Audience Segmentation
Ecommerce Integration
Real-Time alerts
Customer Profiles
Sales Order Management
Data Encryption
Lead Nurturing
Sales Reports
Data Import/Export
API Integration
Marketing Automation
Gallery
Specifications
Deployment
Web based
On Premises
Web based
On Premises
Web based
On Premises
Device Supported
Desktop
Mobile
iPad
Tablet
Desktop
Mobile
iPad
Tablet
Desktop
Mobile
iPad
Tablet
Supported Platforms
Windows
Mac OS
Android
iOS
Linux
Ubuntu
Windows
Mac OS
Android
iOS
Linux
Ubuntu
Windows
Mac OS
Android
iOS
Linux
Ubuntu
Languages support
English English English Compliance Regulations:
COPPA
HIPAA
CCPA
CPRA
ECPA
COPPA
HIPAA
CCPA
CPRA
ECPA
COPPA
HIPAA
CCPA
CPRA
ECPA
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