Pipedrive CRM Reviews & Ratings

4/5

“Great Customization but Limited for Scaling Businesses”

Pipedrive shines for businesses needing tailored sales workflows but struggles with scalability. Custom fields and pipelines let us mirror our unique process perfectly, though integrating marketing tools required extra costs.

Pros : Unlimited pipeline customization adapts to niche sales processes Centralized communication tracking (calls, emails, meetings) with timeline views Strong third-party integrations (400+ apps including Zapier and Google Workspace) Easy lead capture via chatbots and web forms

Cons : No inventory management or payment processing for eCommerce Steep learning curve for advanced automations and API configurations Limited multilingual support compared to competitors

Switched from : Salesforce CRM

Reason to switch : We switched from Salesforce due to overcomplicated reporting. Pipedrive’s Insights dashboard gave us real-time metrics without the bloat.

3.8/5

“Perfect for Sales-Focused Teams Needing Pipeline Clarity”

Pipedrive excels as a no-nonsense CRM for sales teams prioritizing pipeline organization. Its visual interface makes tracking deals effortless, while AI insights help prioritize high-value leads. The automation features save hours weekly, though smaller teams might find add-ons like LeadBooster costly.

Pros : Intuitive drag-and-drop pipeline management with Kanban-style visualization AI-powered sales assistant provides actionable recommendations to improve deal velocity Robust automation reduces manual tasks (e.g., email sequences, deal stage updates) Flexible customization for pipelines, fields, and workflows

Cons : Marketing and customer service tools require third-party integrations Advanced features like email tracking and automations locked behind higher-tier plans Mobile app has usability issues compared to desktop version

Switched from : Hubspot CRM

Reason to switch : We migrated from HubSpot CRM to reduce complexity. Pipedrive’s laser focus on sales processes eliminated clutter while maintaining essential automation.

3.8/5

“Affordable Starter Plan but Watch for Hidden Costs”

Ideal for startups needing basic CRM functionality. The Essential plan covers core needs, but growing teams will quickly need upgrades. LeadBooster simplified our lead capture, though email campaigns required separate purchases.

Pros : Transparent pricing starting at $14/user/month 14-day free trial with no credit card required LeadBooster add-on effectively captures website leads Clean interface with minimal training needed

Cons : Essential plan lacks email templates and automations Add-ons (e.g., Campaigns at $13.33/month) inflate costs Limited customer support options on lower tiers

Switched from : Spreadsheets

Reason to switch : We moved from spreadsheets to Pipedrive for its deal-tracking simplicity. The visual pipeline made onboarding new reps effortless.

3.2/5

“User-Friendly but Missing Post-Sale Relationship Tools”

Pipedrive’s sales-centric design keeps teams focused on closing deals, but post-sale engagement requires external tools. The AI email features are game-changers, though data-heavy teams may face performance issues.

Pros : AI email generator and summarizer save time on client communication Activity reminders ensure no follow-up slips through Smart Docs with e-signatures streamline proposals (Professional+ plans) Strong Gmail/Calendar sync for seamless workflow

Cons : No built-in tools for post-sale customer support Struggles with large datasets, causing occasional lag Enterprise plan requires 10+ users

Switched from : Zoho CRM

Reason to switch : After testing Zoho CRM, we chose Pipedrive for its superior UI and AI recommendations. It’s like having a sales coach built into the platform.