Kommo CRM Reviews & Ratings

4.6/5

“Strong Lead Tracking but Basic Reports”

Kommo helps us track every interaction, but I still export data for deeper analysis.

Pros : Lead tracking and deal history are clear and easy to follow.

Cons : Reporting could be more detailed.

Switched from : Bitrix24

Reason to switch : Bitrix24 had more features but was overwhelming; Kommo was simpler and faster.

4.5/5

“Best CRM I’ve Used for WhatsApp Sales”

Since most of our leads come through WhatsApp, Kommo made tracking conversations and closing deals much easier.

Pros : Kommo’s WhatsApp integration is excellent. All chats are linked directly to leads and deals.

Cons : Reporting is not as advanced as enterprise CRMs.

Switched from : Zoho CRM

Reason to switch : Zoho CRM required third-party tools for WhatsApp, while Kommo offered native messaging integration.

4.5/5

“Perfect CRM for Messenger-Driven Sales”

Kommo has become central to our sales process. It fits modern sales behavior better than traditional CRMs.

Pros : Messaging integrations, pipelines, and automation work seamlessly together.

Cons : Not ideal for companies relying heavily on complex reports.

Switched from : Agile CRM

Reason to switch : Agile CRM felt outdated, while Kommo offered modern messaging and automation.

4.5/5

“All Customer Conversations in One Inbox”

Kommo improved our response time since every message is tied to a contact and deal.

Pros : I no longer switch between apps, emails and social messages are all in one inbox.

Cons : Email features are basic compared to messaging tools.

Switched from : Zendesk Sell

Reason to switch : Zendesk Sell was more email-focused, while Kommo excelled at social and messenger communication.

4.5/5

“Affordable CRM for Small Sales Teams”

For a small team, Kommo provided everything we needed without high costs.

Pros : Kommo is affordable compared to enterprise CRMs and offers strong core features.

Cons : Advanced analytics are limited.

Switched from : Salesforce Sales Cloud

Reason to switch : Salesforce was too expensive and complex; Kommo gave us the essentials at a lower price.

4.5/5

“Visual Pipelines That Make Sales Tracking Simple”

I like how Kommo shows deals visually. It’s easy to understand what’s stuck and what needs follow-up.

Pros : The visual sales pipeline makes it easy to see deal stages and move leads forward.

Cons : Custom reports are limited.

Switched from : Pipedrive

Reason to switch : Pipedrive had great pipelines, but Kommo added messaging and automation in the same workflow.

4.3/5

“Great Messenger-Based CRM but Took Time to Learn”

Kommo helped my sales team manage conversations and deals more efficiently. Once we got comfortable with the messenger-first approach, lead follow-ups improved a lot.

Pros : Kommo CRM is easy to use once you understand it. I love the unified inbox that brings WhatsApp, Instagram, Facebook Messenger, and Telegram into one place.

Cons : At first, the automation and chatbot setup felt overwhelming.

Switched from : HubSpot CRM

Reason to switch : I switched from HubSpot because Kommo focused more on messaging-based sales, which matched how our customers actually communicate.

4.3/5

“Easy CRM for Sales Teams That Chat a Lot”

If your sales happen in chats, Kommo feels natural and efficient.

Pros : Kommo is built around conversations, which fits modern sales perfectly.

Cons : Traditional CRM users may need time to adjust.

Switched from : Copper CRM

Reason to switch : Copper was more email-driven, while Kommo matched our chat-first sales approach.

4.3/5

“Automation and Bots Save Us Time”

Kommo reduced manual follow-ups by automating first responses and assigning leads automatically.

Pros : The automation rules and chatbots help qualify leads automatically.

Cons : Bot setup requires trial and error.

Switched from : Freshsales CRM

Reason to switch : Freshsales had automation, but Kommo’s chatbots worked better for inbound messaging leads.

4.3/5

“Clean Interface With a Short Learning Curve”

After a short onboarding period, Kommo became easy to use for the entire team.

Pros : The interface is clean and visually intuitive.

Cons : Some advanced settings are hidden.

Switched from : Insightly

Reason to switch : Insightly felt cluttered, while Kommo was more visual and intuitive.