Freshdesk VS Zendesk

Let’s have a side-by-side comparison of Freshdesk vs Zendesk to find out which one is better. This software comparison between Freshdesk and Zendesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk or Zendesk fits your business.

Comparison

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Freshdesk

4.7

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Zendesk

4.5

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Pricing

Price Plans

$ 15.00

Growth

$ 49.00

Pro

$ 78.00

Pro + AI Copilot

+ 1 more plans

$ 25.00

Support Team

$ 69.00

Suite Team

$ 149.00

Suite Professional

View Details

Free Trial
Lifetime Plan

Ratings

Overall ratings

4.7

3 Ratings & 3 Reviews

Features 4.8

Value for Money 4.5

Ease of Use 4.6

Customer Support 5

Likelihood to Recommend

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4.5

3 Ratings & 3 Reviews

Features 4.5

Value for Money 4.8

Ease of Use 5

Customer Support 4

Likelihood to Recommend

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Reviews

Verified customer reviews

Not Available

Currently no reviews are available. Please check back later

Overall good ticketing tool for all types bussiness.Monitoring ticket and email migration is fantastic,

Ankit patidar Jun 23, 2023

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Reviews with Video

Freshdesk Review + Demo – Empower Your Support Team to Deliver Timely and Consistent Support

Freshdesk Review 2023 | Best Customer Service Software

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Zendesk Reviews: Zendesk Services, Zendesk Pricing, Zendesk Pros And Cons

See all (1)

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage
Email, social, chat, phone channels
Omnichannel
Roles & Permissions
IP & Network Restrictions
Intelligent ticket assignment
Round-robin Routing
Portal Rebrand
Multiple Products
Dynamic Ticket Forms
HIPAA Compliance
Abandoned Call Metrics
Co-Browsing
Audit Logs
Sandbox
Collaboration
Multichannel Support
Feedback Automation
Self Service Portal
Helpdesk Report
Customization
Process Automations
Agent collision detection
SLA Management
Time Tracking
CSAT Surveys
Performance Reports
Multilingual
Custom Reports
Custom Reports & Dashboards
Customer Segments
Speech Enabled

Analytics and Reporting
Multilingual Support
Skills Based Routing
SLA Management
Community Forums
Knowledge Base
Workflow Automation
Multi Channel Support
Ticketing System
Mobile apps

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Vision Helpdesk

HelpSpot

Front

Help Scout

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HelpSpot

Front

Vision Helpdesk

Help Scout

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Freshdesk vs Zendesk Comparison FAQs

Software questions,
answered

While Freshdesk offers customized features, Zendesk has diverse modules. Select between Freshdesk or Zendesk as per your business needs.

Both these products offer similar features but with a different approach. While Freshdesk emphasizes on user experiences, Zendesk focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshdesk offers add-ons along with essential features, Zendesk emphasizes on customization.

No, the difference between Freshdesk and Zendesk lies in terms of features and functionalities. While Freshdesk can be customized as per the user’s needs, Zendesk addresses the diverse audience.

It depends upon your business requirement. Both Freshdesk and Zendesk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshdesk is customizable, Freshdesk offers comprehensive modules.

A Quick Comparison Between Freshdesk vs Zendesk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshdesk vs Zendesk In terms of Features
Comparison Between Freshdesk and Zendesk In terms of Deployment Type
Freshdesk or Zendesk: Which Is Ideal for Your Industry
Which Is Better? - Freshdesk or Zendesk

Comparison of Freshdesk vs Zendesk In terms of Features

Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. Zendesk is known for functionalities like Analytics and Reporting, Multilingual Support, Call Routing and SLA Management. When you compare Freshdesk vs Zendesk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk and Zendesk In terms of Deployment Type

While Freshdesk supports Web Based deployment; Zendesk is suitable for Web Based deployment. While selecting between Freshdesk and Zendesk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk or Zendesk: Which Is Ideal for Your Industry

Freshdesk is ideal for industries like All Industries. For All Industries, Zendesk is a better choice. If you are confused between Freshdesk or Zendesk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk or Zendesk

Freshdesk and Zendesk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and Zendesk during demo to decide which one is best for your business.

Author: Techjockey Team

Freshdesk VS Zendesk

We provide the best software solution for your business needs

Freshdesk vs Zendesk Comparison FAQs

Is Freshdesk better than Zendesk?

Are Freshdesk and Zendesk same?

Which is better Freshdesk or Zendesk?

Is Freshdesk the same as Zendesk?

Can Freshdesk replace Zendesk?

What is the difference between Freshdesk and Zendesk?

A Quick Comparison Between Freshdesk vs Zendesk

Comparison of Freshdesk vs Zendesk In terms of Features

Comparison Between Freshdesk and Zendesk In terms of Deployment Type

Freshdesk or Zendesk: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or Zendesk

Freshdesk VS Zendesk

We provide the best software solution for your business needs

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Freshdesk vs Zendesk Comparison FAQs

Is Freshdesk better than Zendesk?

Are Freshdesk and Zendesk same?

Which is better Freshdesk or Zendesk?

Is Freshdesk the same as Zendesk?

Can Freshdesk replace Zendesk?

What is the difference between Freshdesk and Zendesk?

A Quick Comparison Between Freshdesk vs Zendesk

Comparison of Freshdesk vs Zendesk In terms of Features

Comparison Between Freshdesk and Zendesk In terms of Deployment Type

Freshdesk or Zendesk: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or Zendesk

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