Freshdesk VS Faveo

Let’s have a side-by-side comparison of Freshdesk vs Faveo to find out which one is better. This software comparison between Freshdesk and Faveo is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshdesk or Faveo fits your business.

Comparison

Add Product

Freshdesk

4.7

Get Now

Faveo

4.4

Get Now

Pricing

Price Plans

$ 15.00

Growth

$ 49.00

Pro

$ 78.00

Pro + AI Copilot

+ 1 more plans

$ 9.00

Startup

$ 14.00

SME

$ 19.00

Enterprise

View Details

Free Trial
Lifetime Plan

Free Trial

Ratings

Overall ratings

4.7

3 Ratings & 3 Reviews

Features 4.8

Value for Money 4.5

Ease of Use 4.6

Customer Support 5

Likelihood to Recommend

See all Freshdesk reviews

4.4

3 Ratings & 3 Reviews

Features 4.6

Value for Money 4.6

Ease of Use 4.1

Customer Support 4.7

Likelihood to Recommend

See all Faveo reviews

Pros & Cons

Pros

Not Available

Currently no pros are available. Please check back later

Flexibility and support is great. Also, the integration with other tools is seam...Read more - Greg Nov 26, 2021

After evaluating many helpdesk software providers we settled on Faveo Helpdesk....Read more - Pankti Joshi Nov 26, 2019

Cons

Not Available

Currently no cons are available. Please check back later

Multilingual feature is not complete yet. - Greg Nov 26, 2021

We are using Faveo Helpdesk for so long, and as far we haven't come across to an...Read more - Pankti Joshi Nov 26, 2019

Reviews

Verified customer reviews

Not Available

Currently no reviews are available. Please check back later

Development of new product

Greg Nov 26, 2021

Very supportive team and a good product at a great

Pankti Joshi Nov 26, 2019

See all Faveo reviews

Reviews with Video

Freshdesk Review + Demo – Empower Your Support Team to Deliver Timely and Consistent Support

Freshdesk Review 2023 | Best Customer Service Software

See all (3)

Not Available

Currently no reviews are available. Please check back later

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Ticket Management
Agent Shifts
Agent Scripts
Email Bot
Auto-Triage
Email, social, chat, phone channels
Omnichannel
Roles & Permissions
IP & Network Restrictions
Intelligent ticket assignment
Round-robin Routing
Portal Rebrand
Multiple Products
Dynamic Ticket Forms
HIPAA Compliance
Abandoned Call Metrics
Co-Browsing
Audit Logs
Sandbox
Collaboration
Multichannel Support
Feedback Automation
Self Service Portal
Helpdesk Report
Customization
Process Automations
Agent collision detection
SLA Management
Time Tracking
CSAT Surveys
Performance Reports
Multilingual
Custom Reports
Custom Reports & Dashboards
Customer Segments
Speech Enabled

Multilingual
Email Template
Ticket Merging
Ticket Rating
Help Topics
Canned Responses
Assign Tickets
Internal Notes

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Zendesk

Vision Helpdesk

HelpSpot

Front

See all Freshdesk alternatives

HelpSpot

Front

Vision Helpdesk

Zendesk

See all Faveo alternatives

Freshdesk vs Faveo Comparison FAQs

Software questions,
answered

While Freshdesk offers customized features, Faveo has diverse modules. Select between Freshdesk or Faveo as per your business needs.

Both these products offer similar features but with a different approach. While Freshdesk emphasizes on user experiences, Faveo focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshdesk offers add-ons along with essential features, Faveo emphasizes on customization.

No, the difference between Freshdesk and Faveo lies in terms of features and functionalities. While Freshdesk can be customized as per the user’s needs, Faveo addresses the diverse audience.

It depends upon your business requirement. Both Freshdesk and Faveo provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshdesk is customizable, Freshdesk offers comprehensive modules.

A Quick Comparison Between Freshdesk vs Faveo

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Freshdesk vs Faveo In terms of Features
Comparison Between Freshdesk and Faveo In terms of Deployment Type
Freshdesk or Faveo: Which Is Ideal for Your Industry
Which Is Better? - Freshdesk or Faveo

Comparison of Freshdesk vs Faveo In terms of Features

Freshdesk includes features like Ticket Management, Agent Shifts, Agent Scripts and Email Bot. Faveo is known for functionalities like Multilingual, Email Template, Ticket Merging and Ticket Rating. When you compare Freshdesk vs Faveo, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshdesk and Faveo In terms of Deployment Type

While Freshdesk supports Web Based deployment; Faveo is suitable for Web Based and On Premises deployment. While selecting between Freshdesk and Faveo, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshdesk or Faveo: Which Is Ideal for Your Industry

Freshdesk is ideal for industries like All Industries. For All Industries, Faveo is a better choice. If you are confused between Freshdesk or Faveo, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshdesk or Faveo

Freshdesk and Faveo can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshdesk and Faveo during demo to decide which one is best for your business.

Author: Techjockey Team

Freshdesk VS Faveo

We provide the best software solution for your business needs

Freshdesk vs Faveo Comparison FAQs

Is Freshdesk better than Faveo?

Are Freshdesk and Faveo same?

Which is better Freshdesk or Faveo?

Is Freshdesk the same as Faveo?

Can Freshdesk replace Faveo?

What is the difference between Freshdesk and Faveo?

A Quick Comparison Between Freshdesk vs Faveo

Comparison of Freshdesk vs Faveo In terms of Features

Comparison Between Freshdesk and Faveo In terms of Deployment Type

Freshdesk or Faveo: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or Faveo

Freshdesk VS Faveo

We provide the best software solution for your business needs

We've sent an OTP verification code to

Freshdesk vs Faveo Comparison FAQs

Is Freshdesk better than Faveo?

Are Freshdesk and Faveo same?

Which is better Freshdesk or Faveo?

Is Freshdesk the same as Faveo?

Can Freshdesk replace Faveo?

What is the difference between Freshdesk and Faveo?

A Quick Comparison Between Freshdesk vs Faveo

Comparison of Freshdesk vs Faveo In terms of Features

Comparison Between Freshdesk and Faveo In terms of Deployment Type

Freshdesk or Faveo: Which Is Ideal for Your Industry

Which Is Better? - Freshdesk or Faveo

We've sent an OTP verification
code to