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Hesk VS Groove HQ

Let’s have a side-by-side comparison of Hesk vs Groove HQ to find out which one is better. This software comparison between Hesk and Groove HQ is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Hesk or Groove HQ fits your business.

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  • img 3 Ratings & 0 Reviews
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Pricing

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Price Plans

$ 49.99

Hesk Website License

$ 199.99

Hesk Advanced License

View Details img

$ 29.00

Standard

$ 45.00

Plus

$ 70.00

Pro

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  • Free Trial
  • Lifetime Plan
  • img Free Trial
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Ratings

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Overall ratings

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4.5

3 Ratings & 0 Reviews

Reviews

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Verified customer reviews

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Rating

Madarpu Shailaja Feb 22, 2024

Rating

Ali Haider Feb 22, 2024

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Help Desk Management
  • checked Asset Management
  • checked AI Insights
  • checked Tickets Routing
  • checked Workflow Automation
  • checked AI Chatbot
  • checked Omnichannel inboxes
  • checked Collaboration
  • checked Workflow Automation
  • checked Reporting
  • checked Live Chat
  • checked Knowledge Base
  • checked Strong Two Factor Authentication
  • checked Access Control
  • checked Data Security

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

Freshdesk

Freshdesk


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Vision Helpdesk


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Freshdesk

Freshdesk


HelpSpot

HelpSpot


Front

Front


Vision Helpdesk

Vision Helpdesk


See all Groove HQ alternatives img

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Similar Comparison

Hesk vs Groove HQ Comparison FAQs

Software questions,
answered

While Hesk offers customized features, Groove HQ has diverse modules. Select between Hesk or Groove HQ as per your business needs.

Both these products offer similar features but with a different approach. While Hesk emphasizes on user experiences, Groove HQ focuses on functionalities.

It all depends on the functionalities that you prefer. While Hesk offers add-ons along with essential features, Groove HQ emphasizes on customization.

No, the difference between Hesk and Groove HQ lies in terms of features and functionalities. While Hesk can be customized as per the user’s needs, Groove HQ addresses the diverse audience.

It depends upon your business requirement. Both Hesk and Groove HQ provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Hesk is customizable, Hesk offers comprehensive modules.

A Quick Comparison Between Hesk vs Groove HQ

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Hesk vs Groove HQ In terms of Features
  • Comparison Between Hesk and Groove HQ In terms of Deployment Type
  • Hesk or Groove HQ: Which Is Ideal for Your Industry
  • Which Is Better? - Hesk or Groove HQ

Comparison of Hesk vs Groove HQ In terms of Features

Hesk includes features like Help Desk Management, Asset Management, AI Insights and Tickets. Groove HQ is known for functionalities like Omnichannel, Collaboration, Workflow Automation and Reporting. When you compare Hesk vs Groove HQ, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Hesk and Groove HQ In terms of Deployment Type

While Hesk supports Web Based and On Premises deployment; Groove HQ is suitable for Web Based deployment. While selecting between Hesk and Groove HQ, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Hesk or Groove HQ: Which Is Ideal for Your Industry

Hesk is ideal for industries like All Industries. For All Industries, Groove HQ is a better choice. If you are confused between Hesk or Groove HQ, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Hesk or Groove HQ

Hesk and Groove HQ can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Hesk and Groove HQ during demo to decide which one is best for your business.

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