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  3. ManageEngine ServiceDesk Plus VS Freshservice

ManageEngine ServiceDesk Plus VS Freshservice

Let’s have a side-by-side comparison of ManageEngine ServiceDesk Plus vs Freshservice to find out which one is better. This software comparison between ManageEngine ServiceDesk Plus and Freshservice is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether ManageEngine ServiceDesk Plus or Freshservice fits your business.

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ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus

5

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Freshservice
Freshservice

4.5

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ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus

5

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Freshservice
Freshservice

4.5

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  • Ratings

  • Reviews

  • Features

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  • Specifications

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  • Rating & Review
  • Platforms
  • Recommended
  • img 1 Ratings & 1 Reviews
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  • Not Available

  • img 1 Ratings & 1 Reviews
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Pricing

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Price Plans

Price on Request

Get customise plan according to your business requirement

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Price on Request

Get customise plan according to your business requirement

Get Now

  • Free Trial
  • Lifetime Plan
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Ratings

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Overall ratings

5

1 Ratings & 1 Reviews

See all ManageEngine ServiceDesk Plus reviews img

4.5

1 Ratings & 1 Reviews

90% Likelihood to Recommend

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Pros & Cons

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Pros

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Jaclyn was very helpful and steered me to a software company that fit our needs ...Read more - nidhi Sep 14, 2016

Not Available

Currently no pros are available. Please check back later

Cons

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N/A - nidhi Sep 14, 2016

Not Available

Currently no cons are available. Please check back later

Reviews

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Verified customer reviews

these folks are great

nidhi Sep 14, 2016

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Reviews with Video

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Best IT service management software| Freshservice review| Cloud Based ITSM software

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Incident Management
  • checked Scheduled Reports
  • checked Custom Ticket Templates
  • checked Two-Factor Authentication (2FA)
  • checked SLA Management
  • checked Contract Management
  • checked Sandbox / Test Environments
  • checked Kanban Boards
  • checked Custom Workflows
  • checked Alerts & Notifications
  • checked Knowledge Base
  • checked Self Service Portal
  • checked Release Management
  • checked Change Management
  • checked Problem Management
  • checked Asset Management
  • checked Multi-Language Support
  • checked Incident Management
  • checked Contract / License Management
  • checked Self Service Portal
  • checked Multi - language
  • checked Customization
  • checked Analytics
  • checked Project Management
  • checked IP Whitelisting
  • checked Sandbox
  • checked Audit Logs
  • checked Security
  • checked Knowledge Management
  • checked Workflow Management
  • checked Task Management
  • checked Dashboards
  • checked Inventory Management
  • checked Asset Lifecycle Management
  • checked Reports
  • checked Mobile App
  • checked Customer Success Manager

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

BMC Helix ITSM

BMC Helix ITSM

BOSSDesk

BOSSDesk

IncidentMonitor

IncidentMonitor

ServiceNow

ServiceNow

See all ManageEngine ServiceDesk Plus alternatives img
BMC Helix ITSM

BMC Helix ITSM

Jira Service Management

Jira Service Management

ServiceNow

ServiceNow

BOSSDesk

BOSSDesk

See all Freshservice alternatives img

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ManageEngine ServiceDesk Plus vs Freshservice Comparison FAQs

Software questions,
answered

While ManageEngine ServiceDesk Plus offers customized features, Freshservice has diverse modules. Select between ManageEngine ServiceDesk Plus or Freshservice as per your business needs.

Both these products offer similar features but with a different approach. While ManageEngine ServiceDesk Plus emphasizes on user experiences, Freshservice focuses on functionalities.

It all depends on the functionalities that you prefer. While ManageEngine ServiceDesk Plus offers add-ons along with essential features, Freshservice emphasizes on customization.

No, the difference between ManageEngine ServiceDesk Plus and Freshservice lies in terms of features and functionalities. While ManageEngine ServiceDesk Plus can be customized as per the user’s needs, Freshservice addresses the diverse audience.

It depends upon your business requirement. Both ManageEngine ServiceDesk Plus and Freshservice provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While ManageEngine ServiceDesk Plus is customizable, ManageEngine ServiceDesk Plus offers comprehensive modules.

A Quick Comparison Between ManageEngine ServiceDesk Plus vs Freshservice

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of ManageEngine ServiceDesk Plus vs Freshservice In terms of Features
  • Comparison Between ManageEngine ServiceDesk Plus and Freshservice In terms of Deployment Type
  • ManageEngine ServiceDesk Plus or Freshservice: Which Is Ideal for Your Industry
  • Which Is Better? - ManageEngine ServiceDesk Plus or Freshservice

Comparison of ManageEngine ServiceDesk Plus vs Freshservice In terms of Features

ManageEngine ServiceDesk Plus includes features like Incident Management, Scheduled Reports, Templates and Two-Factor Authentication (2FA). Freshservice is known for functionalities like Incident Management, Contract / License Management, Self Service Portal and Multi - language. When you compare ManageEngine ServiceDesk Plus vs Freshservice, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between ManageEngine ServiceDesk Plus and Freshservice In terms of Deployment Type

While ManageEngine ServiceDesk Plus supports Web Based and On Premises deployment; Freshservice is suitable for Web Based deployment. While selecting between ManageEngine ServiceDesk Plus and Freshservice, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

ManageEngine ServiceDesk Plus or Freshservice: Which Is Ideal for Your Industry

ManageEngine ServiceDesk Plus is ideal for industries like All Industries. For All Industries, Freshservice is a better choice. If you are confused between ManageEngine ServiceDesk Plus or Freshservice, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - ManageEngine ServiceDesk Plus or Freshservice

ManageEngine ServiceDesk Plus and Freshservice can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare ManageEngine ServiceDesk Plus and Freshservice during demo to decide which one is best for your business.

Author: Techjockey Team

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