Salesforce CRM VS Microsoft Dynamics Crm

Let’s have a side-by-side comparison of Salesforce CRM vs Microsoft Dynamics Crm to find out which one is better. This software comparison between Salesforce CRM and Microsoft Dynamics Crm is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Salesforce CRM or Microsoft Dynamics Crm fits your business.

Comparison

Pricing

Price Plans

$ 25

Starter Suite

$ 960

Professional

$ 1980

Enterprise

View Details

Price on Request

Get customise plan according to your business requirement

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Free Trial
Lifetime Plan

Free Trial

Ratings

Overall ratings

4.5

41 Ratings & 31 Reviews

Features 4.6

Value for Money 4.4

Ease of Use 4.6

Customer Support 4.6

Likelihood to Recommend

See all Salesforce CRM reviews

3.5

1 Ratings & 1 Reviews

Features 4

Value for Money 4

Ease of Use 3

Customer Support 3

Likelihood to Recommend

See all Microsoft Dynamics Crm reviews

Pros & Cons

Pros

Excellent UI, easy to use for sales and support teams, boosts customer relations...Read more - Madhav Apr 21, 2025

Brings teams together with fully integrated, customized tools. Provides a single...Read more - Yashika Feb 12, 2025

AI-powered automation, seamless Microsoft 365 integration, omnichannel customer ...Read more - kartik Bhamri Mar 19, 2025

Cons

High initial cost and steep learning curve for new users. Integration is often t...Read more - Madhav Apr 21, 2025

Not very beginner friendly, but apart from that, everything's good! - Yashika Feb 12, 2025

Setup and customization require technical expertise. - kartik Bhamri Mar 19, 2025

Reviews

Verified customer reviews

the Godfather of CRMs available in the market, suitable for Mid Sized to Large Scale IT and Non IT industries

Madhav Apr 21, 2025

Best in the market!

Yashika Feb 12, 2025

See all Salesforce CRM reviews

Feature-Rich CRM with AI-Powered Insights

kartik Bhamri Mar 19, 2025

See all Microsoft Dynamics Crm reviews

Reviews with Video

Salesforce CRM Review Is it really worth it???

Salesforce CRM Honest Review Watch Before Using

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Not Available

Currently no reviews are available. Please check back later

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Customer Information Management (CIM)

CRM Database
Account Management
Customer Profiles
Audience Segmentation
Interaction History

CRM Database
Account Management
Customer Profiles
Audience Segmentation
Interaction History

Sales Enablement

Quote Management
Business Process Automation (BPA)
Sales Order Management
Sales Funnel Management
Contract Management
Sales Projections
Territory Management
Lead Lifecycle Management
Opportunity Management
Automated Sales Workflow

Quote Management
Business Process Automation (BPA)
Sales Order Management
Sales Funnel Management
Contract Management
Sales Projections
Territory Management
Lead Lifecycle Management
Opportunity Management
Automated Sales Workflow

Marketing Automation

Email Campaigns
Campaign Automation
Lead Nurturing
Customer Journey Mapping
Customer Segmentation
Trigger-Based Automation
Drip Campaigns

Email Campaigns
Campaign Automation
Lead Nurturing
Customer Journey Mapping
Customer Segmentation
Trigger-Based Automation
Drip Campaigns

Data Sourcing / Integrations

Data Import/Export
Social Media Integration
Calendar Integration
Email Marketing Tools Integration
Marketing Tools Integration
Third Party Integrations
API Integration
Ecommerce Integration
Interactive Voice Response (IVR) Integration

Data Import/Export
Social Media Integration
Calendar Integration
Email Marketing Tools Integration
Marketing Tools Integration
Third Party Integrations
API Integration
Ecommerce Integration
Interactive Voice Response (IVR) Integration

Collaboration and Communication Tools

Sales Process Task Management
Internal Messaging System
Template and Document Management
Omnichannel Support

Sales Process Task Management
Internal Messaging System
Template and Document Management
Omnichannel Support

Security & Compliance

Role-Based Access Control (RBAC)
Data Encryption
Activity Logs
Backup & Disaster Recovery
GDPR & Data Privacy

Role-Based Access Control (RBAC)
Data Encryption
Activity Logs
Backup & Disaster Recovery
GDPR & Data Privacy

AI & Machine Learning

Predictive Analytics
Lead Scoring
AI Assistants

Predictive Analytics
Lead Scoring
AI Assistants

Reporting & Analytics

Predictive Analytics
Personalized Dashboards
Real-Time Analytics
Sales Reports
Customer Insights
Campaign Performance
Market Trend Analysis
KPI Tracking

Predictive Analytics
Personalized Dashboards
Real-Time Analytics
Sales Reports
Customer Insights
Campaign Performance
Market Trend Analysis
KPI Tracking

Alerts & Notifications

Event-Triggered Notifications
Real-Time alerts
Error Logs
Customer Activity Alerts
Push Notifications
SLA Violations

Event-Triggered Notifications
Real-Time alerts
Error Logs
Customer Activity Alerts
Push Notifications
SLA Violations

Gallery

All Videos & Images

See all (9)

See all (3)

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

Nederlands
English
français
Italiano

English

Alternatives

Top Alternative Products

HubSpot CRM

HighLevel

LeadSquared

Zoho CRM

See all Salesforce CRM alternatives

HubSpot CRM

Zoho CRM

HighLevel

LeadSquared

See all Microsoft Dynamics Crm alternatives

Salesforce CRM vs Microsoft Dynamics Crm Comparison FAQs

Software questions,
answered

While Salesforce CRM offers customized features, Microsoft Dynamics Crm has diverse modules. Select between Salesforce CRM or Microsoft Dynamics Crm as per your business needs.

Both these products offer similar features but with a different approach. While Salesforce CRM emphasizes on user experiences, Microsoft Dynamics Crm focuses on functionalities.

It all depends on the functionalities that you prefer. While Salesforce CRM offers add-ons along with essential features, Microsoft Dynamics Crm emphasizes on customization.

No, the difference between Salesforce CRM and Microsoft Dynamics Crm lies in terms of features and functionalities. While Salesforce CRM can be customized as per the user’s needs, Microsoft Dynamics Crm addresses the diverse audience.

It depends upon your business requirement. Both Salesforce CRM and Microsoft Dynamics Crm provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Salesforce CRM is customizable, Salesforce CRM offers comprehensive modules.

A Quick Comparison Between Salesforce CRM vs Microsoft Dynamics Crm

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Salesforce CRM vs Microsoft Dynamics Crm In terms of Features
Comparison Between Salesforce CRM and Microsoft Dynamics Crm In terms of Deployment Type
Salesforce CRM or Microsoft Dynamics Crm : Which Is Ideal for Your Industry
Which Is Better? - Salesforce CRM or Microsoft Dynamics Crm

Comparison of Salesforce CRM vs Microsoft Dynamics Crm In terms of Features

Salesforce CRM includes features like Customer Activity Alerts, CRM Database, SLA Violations and Event-Triggered Notifications. Microsoft Dynamics Crm is known for functionalities like Market Trend Analysis, CRM Database, KPI Tracking and Interactive Voice Response (IVR) Integration. When you compare Salesforce CRM vs Microsoft Dynamics Crm , look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Salesforce CRM and Microsoft Dynamics Crm In terms of Deployment Type

While Salesforce CRM supports Web Based deployment; Microsoft Dynamics Crm is suitable for Web Based deployment. While selecting between Salesforce CRM and Microsoft Dynamics Crm , figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Salesforce CRM or Microsoft Dynamics Crm : Which Is Ideal for Your Industry

Salesforce CRM is ideal for industries like All Industries. For All Industries, Microsoft Dynamics Crm is a better choice. If you are confused between Salesforce CRM or Microsoft Dynamics Crm , you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Salesforce CRM or Microsoft Dynamics Crm

Salesforce CRM and Microsoft Dynamics Crm can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Salesforce CRM and Microsoft Dynamics Crm during demo to decide which one is best for your business.

Author: Techjockey Team

Salesforce CRM VS Microsoft Dynamics Crm

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Salesforce CRM vs Microsoft Dynamics Crm Comparison FAQs

Is Salesforce CRM better than Microsoft Dynamics Crm ?

Are Salesforce CRM and Microsoft Dynamics Crm same?

Which is better Salesforce CRM or Microsoft Dynamics Crm ?

Is Salesforce CRM the same as Microsoft Dynamics Crm ?

Can Salesforce CRM replace Microsoft Dynamics Crm ?

What is the difference between Salesforce CRM and Microsoft Dynamics Crm ?

A Quick Comparison Between Salesforce CRM vs Microsoft Dynamics Crm

Comparison of Salesforce CRM vs Microsoft Dynamics Crm In terms of Features

Comparison Between Salesforce CRM and Microsoft Dynamics Crm In terms of Deployment Type

Salesforce CRM or Microsoft Dynamics Crm : Which Is Ideal for Your Industry

Which Is Better? - Salesforce CRM or Microsoft Dynamics Crm

Salesforce CRM VS Microsoft Dynamics Crm

We provide the best software solution for your business needs

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Salesforce CRM vs Microsoft Dynamics Crm Comparison FAQs

Is Salesforce CRM better than Microsoft Dynamics Crm ?

Are Salesforce CRM and Microsoft Dynamics Crm same?

Which is better Salesforce CRM or Microsoft Dynamics Crm ?

Is Salesforce CRM the same as Microsoft Dynamics Crm ?

Can Salesforce CRM replace Microsoft Dynamics Crm ?

What is the difference between Salesforce CRM and Microsoft Dynamics Crm ?

A Quick Comparison Between Salesforce CRM vs Microsoft Dynamics Crm

Comparison of Salesforce CRM vs Microsoft Dynamics Crm In terms of Features

Comparison Between Salesforce CRM and Microsoft Dynamics Crm In terms of Deployment Type

Salesforce CRM or Microsoft Dynamics Crm : Which Is Ideal for Your Industry

Which Is Better? - Salesforce CRM or Microsoft Dynamics Crm

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