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Brand: Aircall
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Interactive Voice Response Power Dialer Call Recording Call Routing Call Queuing See all 
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Interactive Voice Response Set up a professional digital directory to guide inbound callers to the correct department or team member on their first try. Power Dialer Automatically detect and dial phone numbers from web pages to increase outbound call volume and improve sales team efficiency. Call Recording Record and store inbound and outbound conversations automatically to ensure quality control and facilitate effective coaching. Call Routing Distribute incoming calls to specific agents based on their skills, language, or availability to optimize customer service. Call Queuing Organize incoming calls into a structured waiting line when agents are busy, ensuring every customer eventually connects. Click to Dial Initiate phone calls instantly by clicking on numbers within your CRM or browser, eliminating the need for manual data entry. Call Monitoring Enable supervisors to listen to live conversations in real time to evaluate performance and ensure high service standards. Call Whispering Speak directly to an agent during a live call without the customer hearing, providing real-time guidance and conversation help. Call Tagging Apply custom labels to calls to categorize conversations by outcome or topic, making it easier to filter and analyze data. Voicemail Drop Send pre-recorded messages to a recipient's voicemail with one click, saving time during high-volume outbound sales campaigns. Call Transcription Utilize artificial intelligence to convert voice recordings into searchable text for easier review and data documentation. Alerts & Notifications Receive instant visual alerts on your computer screen for incoming calls and messages to ensure no interaction is overlooked. Ring Groups Direct calls to specific groups of agents simultaneously or in a sequence to ensure a faster response for inbound inquiries. | Brand Name | Aircall |
| Information | Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 200+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter. |
| Founded Year | 2014 |
| Director/Founders | Jonathan Anguelov, Pierre-Baptiste BĂ©chu |
| Company Size | 1000+ Employees |
UAE
India