CloudTalk

What is CloudTalk?

CloudTalk is one of the best call center CRM software designed for sales companies. The software helps in boosting the outreach and brings improvement in customer interactivity. This call center CRM solution facilitates in management of better customer relationships globally with the help of an international phone number. It allows companies to create a virtual call center to manage all the workflow in a digital register with all the required details such as time, type, and duration of the call, follow-ups, etc. 

CloudTalk is a scalable call center CRM solution that is easily configurable according to the user requirements. The software can seamlessly integrate with other applications for lead management and better sales output. Plus, this call center CRM also helps manage post-sale services. 

What features does CloudTalk offer? 

Here is a quick rundown of the features offered by CloudTalk: 

1. Number portability 
2. International and shortcode numbers
3. Call flow design
4. Automated call distribution
5. Interactive voice response 
6. Click to Call 
7. Call Tagging 
8. Call statistics 
9. Call monitoring 
10. Agent reporting 
11. Wallboard 
12. Emotion analytics

What are the benefits of CloudTalk?

1. CloudTalk facilitates handling of all the minute tasks with efficiency barring the shortcomings that come with micromanagement. 
2. Call centers can design a call routing system based on the query of the customer. 
3. The software automatically identifies agents available on the floor and routes calls to them. 
4. CloudTalk performs emotional analysis on every call for behavioral analysis and data collection.
5. The software offers business-centered utilities for flexible deployment.

What is the price of CloudTalk? 

CloudTalk is available in four different plans, these are: 

1. Starter – $ 25 per month  /billed annually
2. Essential – $ 29 per month /billed annually
3. Expert – $ 49 per month /billed annually
4. Custom – request quotation