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  1. Business Software
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  3. Help Desk Software

  4. Fullview

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Fullview

Brand: Fullview

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Features

  • check_icon Ticket Management
  • check_icon Live Chat Support
  • check_icon Co-Browsing
  • check_icon Session Replay
  • check_icon Knowledge Base

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Fullview Pricing & Plans

Fullview price is available on request

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Fullview Gallery

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Fullview Features

  • icon_check Ticket Management Organizes, tracks, and resolves customer support requests through a centralized ticketing system.
  • icon_check Live Chat Support Enables real-time conversations between agents and customers for faster issue resolution.
  • icon_check Co-Browsing Allows support agents to view and navigate customer screens securely during support sessions.
  • icon_check Session Replay Records customer interactions and replays sessions to identify issues and improve support quality.
  • icon_check Knowledge Base Provides a self-service repository of articles, guides, and FAQs to reduce support workload.
  • icon_check AI Assistance Uses artificial intelligence to suggest responses, identify issues, and streamline support tasks.
  • icon_check Screen Sharing Enables secure screen sharing to help agents diagnose and resolve technical problems quickly.
  • icon_check Workflow Automation Automates repetitive support processes such as routing, assignments, and status updates.
  • icon_check Multi-Channel Support Manages customer inquiries from chat, email, and web channels within a single interface.
  • icon_check Analytics & Reporting Delivers actionable insights into team performance, ticket trends, and service quality metrics.
  • icon_check Team Collaboration Facilitates internal communication and shared issue resolution among support team members.
  • icon_check Customer Journey Tracking Monitors user activities across applications to understand behavior and identify friction points.
  • icon_check Customizable dashboards Provides configurable dashboards that display key support metrics and operational insights.
  • icon_check Secure Data Masking Protects sensitive customer information during support sessions with automated data masking.
  • icon_check Real Time Monitoring Tracks active customer sessions and support activities to enable immediate assistance.
  • icon_check User Segmentation Groups customers based on behavior and attributes to deliver targeted support experiences.

Fullview Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Technology:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs
  • Phone, Email, Live Chat
  • API Integration
  • Live Online, Webinars, Documentation, Videos
  • English
  • AI Integrated
  • Next Generation

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Fullview Company Details

Brand Name Fullview
Information Fullview is leveraged by customer support teams around the world, allowing you to connect and guide your customers inside your product.
Founded Year 2021
Director/Founders Daniel Bakh, Dorin Tarau
Company Size 1-100 Employees