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Fullview

Brand: Fullview

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Fullview Software Overview

Fullview Company Details

Founded Year:  2021

Fullview is leveraged by customer support teams around the world, allowing you to connect and guide your customers inside your product.

Director/Founders Daniel Bakh, Dorin Tarau
Company Size 1-100 Employees

Fullview Pricing & Plans

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Fullview Features

  • icon_check Ticket Management
    Organizes, tracks, and resolves customer support requests through a centralized ticketing system.
  • icon_check Live Chat Support
    Enables real-time conversations between agents and customers for faster issue resolution.
  • icon_check Co-Browsing
    Allows support agents to view and navigate customer screens securely during support sessions.
  • icon_check Session Replay
    Records customer interactions and replays sessions to identify issues and improve support quality.
  • icon_check Knowledge Base
    Provides a self-service repository of articles, guides, and FAQs to reduce support workload.
  • icon_check AI Assistance
    Uses artificial intelligence to suggest responses, identify issues, and streamline support tasks.
  • icon_check Screen Sharing
    Enables secure screen sharing to help agents diagnose and resolve technical problems quickly.
  • icon_check Workflow Automation
    Automates repetitive support processes such as routing, assignments, and status updates.
  • icon_check Multi-Channel Support
    Manages customer inquiries from chat, email, and web channels within a single interface.
  • icon_check Analytics & Reporting
    Delivers actionable insights into team performance, ticket trends, and service quality metrics.
  • icon_check Team Collaboration
    Facilitates internal communication and shared issue resolution among support team members.
  • icon_check Customer Journey Tracking
    Monitors user activities across applications to understand behavior and identify friction points.
  • icon_check Customizable Dashboards
    Provides configurable dashboards that display key support metrics and operational insights.
  • icon_check Secure Data Masking
    Protects sensitive customer information during support sessions with automated data masking.
  • icon_check Real Time Monitoring
    Tracks active customer sessions and support activities to enable immediate assistance.
  • icon_check User Segmentation
    Groups customers based on behavior and attributes to deliver targeted support experiences.

Fullview Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs
Customer Support
Phone Email Live Chat
Language
English
Integration
API Integration
Training Resources
Live Online Webinars Documentation Videos
AI Features
AI Integrated
Technology
Next Generation
Compliance Regulation
GDPR

Fullview Review

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.