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Grapevine

Brand: Willow and Stone & Grey Matter Marketing

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Features

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Grapevine Features

Case Management

Case Prioritization Rank cases by urgency and severity for efficient resolution.
Escalation Management Automatically escalate unresolved cases based on defined rules.
Document Management Store, retrieve, and manage case-related documents securely.
Customizable Workflows Tailor workflows to match your organizational processes.
Incident/Case Tracking Monitor incidents and cases from reporting to resolution in a unified system.
Unique Case ID Generation Automatically assign a unique identifier to each case for easy tracking.
Automated Case Assignment Route cases to the right personnel based on predefined criteria.
Manual Case Reassignment Reassign cases to other team members or departments as needed.
Centralized Case Dashboard View and manage all cases in a single, intuitive interface.
Cross-Department Collaboration Facilitate seamless collaboration between teams on cases.
Data Integrity Checks Ensure data accuracy and prevent unauthorized modifications.
Evidence Management Handle evidence securely for thorough investigations.
Duplicate Report Detection Identify and merge duplicate reports to avoid redundancy.

Reporting Channels

Anonymous Reporting Enable reporters to share concerns without revealing their identity.
Multi-Channel Reporting Allow reporting via web, hotline, email, and more.
Multilingual Reporting Provide reporting options in multiple languages for global reach.
Offline Reporting Support reporting even without an internet connection.
Voice-to-Text Reporting Convert spoken reports into text for easier documentation.

Security and Data Protection

Secure Messaging Channels Use encrypted communication for confidential discussions.
Two-Factor Authentication (2FA) Add an extra layer of security for user authentication.
Role-Based Access Control (RBAC) Assign access based on user roles to protect sensitive data.
End-to-End Data Encryption Encrypt data during transmission and storage for security.
GDPR-Compliant Data Storage Ensure compliance with GDPR regulations for data privacy.
ISO 27001-Certified Infrastructure Maintain robust security with ISO-certified systems.
IP Masking Hide IP addresses to ensure reporter anonymity.
Automated Data Backup Schedule regular backups to prevent data loss.
Metadata Removal Remove metadata from files to protect sensitive information.
Secure File-Sharing Support Share files safely with end-to-end encryption.
Zero-Trust Security Architecture Adopt strict access control for enhanced security.

Compliance and Legal Standards

Compliance Management Manage and monitor adherence to legal and organizational policies.
Policy Integration Framework Integrate organizational policies with reporting workflows.
GDPR and SOX Support Ensure compliance with global data and financial regulations.
EU Whistleblowing Directive Alignment Align with EU whistleblower protection standards.
Third-Party Audit Readiness Prepare systems for external compliance audits.
WCAG-Compliant Accessibility Ensure platform usability for people with disabilities.
Global Compliance Updates Stay updated on evolving compliance requirements.
Audit Trail Track changes and updates within the system for enhanced security and transparency.

Reporting and Analytics

Predictive Analytics Forecast trends and outcomes based on historical data.
Root Cause Analysis Identify the underlying cause of reported incidents.
Sentiment Analysis Gauge emotional tone from reports to assess urgency.
Trend Analysis Identify patterns and trends from reported data.
Anomaly Detection Spot unusual patterns in reporting data.
Customizable Analytics Dashboard Visualize and track data with tailored dashboards.
Real-Time Analytics Access live data for immediate insights and decisions.
KPI Tracking and Monitoring Measure performance using key metrics.
Export Reports Generate and share reports in various formats.
Automated Report Scheduling Schedule recurring report generation automatically.

Integrations

Workflow Automation Automate tasks for improved operational efficiency.
Third Party Integration Connect with external platforms like HR or compliance tools.
API Access Enable seamless integration with custom systems.
HR Platform Integration Sync whistleblowing data with HR platforms for better tracking.
Tor Network Integration Support anonymous reporting via the Tor network.
Email and Hotline Integration Integrate email and hotline channels into the platform.
Feedback Survey Integration Gather feedback for continuous improvement.
Forensic Tool Integration Connect with forensic tools for advanced investigation.

Whistleblowing Program Tools

Alerts & Notifications

Real-Time Notifications Notify stakeholders instantly of new reports or updates.
SLA-Based Reminders Send reminders based on service level agreements.
Automated Follow-Up Reminders Ensure timely follow-ups with automated alerts.
High-Severity Case Alerts Prioritize alerts for critical cases requiring immediate attention.

Others