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  1. Business Software
  2. Customer Support Software
  3. Help Desk Software

  4. Helprace

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Helprace

Brand: Stuffix Inc

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Features

  • check_icon Ticket Management
  • check_icon Email Integration
  • check_icon Knowledge Base
  • check_icon Community Portal
  • check_icon Feedback Management

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Helprace Pricing & Plans

Helpdesk
  • Unlimited Mailboxes
  • Domain Mapping
  • Custom Domain SSL
  • Self-Service Portal
  • Agent Collision
  • Single Sign-On
    • Licenses
    • Monthly
Starting at $ 30.00

Helprace Gallery

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Helprace Features

  • icon_check Ticket Management Centralizes customer inquiries into organized tickets, enabling faster tracking, prioritization, and responses.
  • icon_check Email Integration Connects support email addresses to convert messages into tickets automatically for seamless customer communication.
  • icon_check Knowledge Base Provides a searchable self-service library allowing customers to find answers quickly without contacting support teams.
  • icon_check Community Portal Offers a public space for users to ask questions, share ideas, and engage, reducing repetitive support workload.
  • icon_check Feedback Management Collects customer ideas, issues, praises, and suggestions to help teams gather insights and improve products.
  • icon_check Workflow Automation Automates repetitive tasks such as ticket routing, notifications, and status updates for efficient operations.
  • icon_check Custom Branding Lets businesses customize support portals with logos, colors, and themes to align the experience with their brand.
  • icon_check SLA Management Enables setting service level agreements and response time expectations to maintain consistent support standards.
  • icon_check Reporting & Analytics Generates performance reports with metrics on ticket activity, response times, and agent productivity trends.
  • icon_check User Management Provides tools to manage roles, permissions, and access controls for internal teams and external community users.
  • icon_check Collaboration Tools Supports internal notes, agent assignments, and shared views to streamline teamwork on customer support cases.
  • icon_check Multilingual Support Helps teams deliver support across multiple languages through localized content and interface options.
  • icon_check Custom Fields Lets businesses add tailored fields to tickets, community posts, or feedback forms to capture detailed information.
  • icon_check API Access Provides RESTful API endpoints to connect Helprace with external apps and automate workflows across systems.

Helprace Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • Videos
  • English

Helprace Reviews and Ratings

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Stuffix Inc Company Details

Brand Name Stuffix Inc
Information Helprace is a one-stop customer service software solution for helpdesk management and community building.
Founded Year 2011
Director/Founders Gregory Koldirkaev
Company Size 1-100 Employees

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