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Helprace

Brand: Stuffix Inc

  • 4.3

  • 5 Ratings

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$30

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Starting at $30

Helprace Software Overview

Stuffix Inc Company Details

Founded Year:  2011

Helprace is a one-stop customer service software solution for helpdesk management and community building.

Director/Founders Gregory Koldirkaev
Company Size 1-100 Employees

Helprace Pricing & Plans

Helpdesk
Key Features
  • Unlimited Mailboxes
  • Domain Mapping
  • Custom Domain SSL
  • Self-Service Portal
  • Agent Collision
  • Single Sign-On
Starting at $30
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Unlimited Mailboxes

  • Domain Mapping

  • Custom Domain SSL

  • Self-Service Portal

  • Agent Collision

  • Single Sign-On

Helprace Features

  • icon_check Ticket Management
    Centralizes customer inquiries into organized tickets, enabling faster tracking, prioritization, and responses.
  • icon_check Email Integration
    Connects support email addresses to convert messages into tickets automatically for seamless customer communication.
  • icon_check Knowledge Base
    Provides a searchable self-service library allowing customers to find answers quickly without contacting support teams.
  • icon_check Community Portal
    Offers a public space for users to ask questions, share ideas, and engage, reducing repetitive support workload.
  • icon_check Feedback Management
    Collects customer ideas, issues, praises, and suggestions to help teams gather insights and improve products.
  • icon_check Workflow Automation
    Automates repetitive tasks such as ticket routing, notifications, and status updates for efficient operations.
  • icon_check Custom Branding
    Lets businesses customize support portals with logos, colors, and themes to align the experience with their brand.
  • icon_check SLA Management
    Enables setting service level agreements and response time expectations to maintain consistent support standards.
  • icon_check Reporting & Analytics
    Generates performance reports with metrics on ticket activity, response times, and agent productivity trends.
  • icon_check User Management
    Provides tools to manage roles, permissions, and access controls for internal teams and external community users.
  • icon_check Collaboration Tools
    Supports internal notes, agent assignments, and shared views to streamline teamwork on customer support cases.
  • icon_check Multilingual Support
    Helps teams deliver support across multiple languages through localized content and interface options.
  • icon_check Custom Fields
    Lets businesses add tailored fields to tickets, community posts, or feedback forms to capture detailed information.
  • icon_check API Access
    Provides RESTful API endpoints to connect Helprace with external apps and automate workflows across systems.

Helprace Specifications

Supported Platforms
Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English
Training Resources
Videos

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Helprace Review

4.3

Out of 5

img

Overall Rating

Based on
5 Verified Ratings

Rating Breakdown

  • Features 4.2
  • Value for Money 4.4
  • Ease of Use 4.4
  • Customer Support 4.2

80% Recommend this Product

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Techjockey Trusted Reviews from Verified Users

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.