Medallia Pricing & Plans

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Experience Cloud

Unified platform capturing experience signals across all channels to drive real-time insights and actions.

AI-Powered Analytics

Uses machine learning to detect sentiment, predict churn, and uncover patterns from structured and unstructured data.

Digital Experience Scoring

Monitors user behavior on digital platforms to provide real-time scores and improve digital customer experiences.

Speech & Text Analytics

Analyzes voice, chat, email, and survey data using NLP to derive deep insights from customer and employee feedback.

Feedback Collection

Enables rich feedback through video responses, capturing emotion and nuance not found in text-based surveys.

Dashboards

Customizes views and analytics for different roles—from frontline staff to executives—for relevant decision-making.

Quality Management

Evaluates customer-agent interactions with AI to score performance, ensure compliance, and enhance quality control.

Sentiment Analysis

Detects emotional tone in feedback to prioritize actions and understand the true customer or employee sentiment.

Security & Compliance

Enterprise-grade platform with encryption, role-based access, and compliance with GDPR, HIPAA, and other standards.

Windows iOS MacOS
DesktopMobileTabletiPad
Web-Based
Manufacturing, Hospitality, Healthcare, Retail, Automobiles, Tours and Travels , Insurance, Restaurant, Financial Institutions
All Businesses
Small Business, Startups, Medium Business, Enterprises
Email, Communities
Videos
English
AI Integrated

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Brand Name	Medallia Inc
Information	Medallia provides SaaS platform focused on customer experience management.
Founded Year	2001
Director/Founders	Amy Pressman, Borge Hald
Company Size	1000+ Employees