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  4. PagerDuty

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PagerDuty

Brand: PagerDuty

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Features

  • check_icon Incident Management
  • check_icon Real-Time alerts
  • check_icon Scheduling
  • check_icon Escalation Policies
  • check_icon Event Intelligence

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PagerDuty Pricing & Plans

Professional
  • Basic Chat Experience (Slack, Microsoft Teams)
  • More international phone/SMS notifications
  • More On-call Schedules
  • More Escalation Policies
  • External Status Page (up to 250 subscribers)
    • Users
    • Monthly
Starting at $ 25.00
Business
  • Custom Fields
  • Up to 3 custom Incident Types
  • Advanced admin features
  • Advanced ITSM integrations
  • Multi-year historical data access
    • Users
    • Monthly
Starting at $ 49.00

PagerDuty Gallery

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PagerDuty Features

  • icon_check Incident Management Centralizes incident creation, ownership, and resolution workflows to restore services quickly and reliably.
  • icon_check Real-Time alerts Instantly notifies the right responders via phone, SMS, push, or email based on predefined rules.
  • icon_check Scheduling Manages complex on-call rotations, overrides, and time zones to ensure 24/7 coverage.
  • icon_check Escalation Policies Automatically escalates unresolved incidents to additional responders based on time or priority.
  • icon_check Event Intelligence Uses machine learning to de-duplicate, suppress noise, and highlight the most critical alerts.
  • icon_check Incident Prioritization Assigns severity levels to incidents so teams can focus on the most business-critical issues first.
  • icon_check Automated Incident Response Triggers automated actions and workflows to reduce manual effort during incident resolution.
  • icon_check Integrations Connects with monitoring, logging, DevOps, and collaboration tools to unify operations data.
  • icon_check Post-Incident Analysis Generates incident timelines and reports to support root cause analysis and continuous improvement.
  • icon_check Service Directory Maintains a real-time inventory of services, dependencies, and ownership for faster incident triage.
  • icon_check Runbook Automation Executes predefined response steps automatically to accelerate resolution and reduce human error.
  • icon_check Notification Sends real-time incident updates to internal teams or external stakeholders automatically.
  • icon_check Collaborations Enables responders to collaborate using notes, status updates, and integrated chat tools.
  • icon_check Analytics & Reporting Provides insights into MTTR, incident trends, and team performance for operational optimization.
  • icon_check Role-Based Access Control (RBAC) Controls user permissions to ensure secure access based on roles and responsibilities.

PagerDuty Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • Videos
  • English

PagerDuty Reviews and Ratings

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PagerDuty Company Details

Brand Name PagerDuty
Information PagerDuty
Founded Year 2009
Director/Founders Alex Solomon, Andrew Miklas, Baskar Puvanathasan
Company Size 1000+ Employees