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  1. Business Software
  2. Call Center Software

  3. TCN

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TCN

Brand: TCN Inc

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Features

  • check_icon Automatic Call Distribution (ACD)
  • check_icon Interactive Voice Response
  • check_icon Predictive Dialer
  • check_icon Omnichannel Communication
  • check_icon Call Recording

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TCN Pricing & Plans

TCN price is available on request

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play Cloud Software for the Modern Contact Center
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TCN Features

  • icon_check Automatic Call Distribution (ACD) Automatically routes incoming calls to the most suitable available agent based on predefined routing rules.
  • icon_check Interactive Voice Response Provides self-service call menus that guide callers and route them efficiently without agent assistance.
  • icon_check Predictive Dialer Automatically dials outbound numbers to maximize agent talk time and improve campaign productivity.
  • icon_check Omnichannel Communication Supports voice, SMS, email and digital channels from a single interface for consistent customer engagement.
  • icon_check Call Recording Records inbound and outbound calls securely for quality monitoring, compliance and agent training purposes.
  • icon_check Real-Time Analytics Displays live dashboards with call metrics, agent activity and operational insights for better decisions.
  • icon_check Workforce Management Optimizes staff scheduling, forecasting and resource allocation to improve service levels and efficiency.
  • icon_check Call Monitoring Enables supervisors to listen, whisper or barge into live calls for coaching and quality assurance.
  • icon_check CRM Integration Connects with leading CRM platforms to provide customer information and interaction history during calls.
  • icon_check AI-Powered Automation Uses AI to automate routing, repetitive tasks and customer interactions for improved operational efficiency.
  • icon_check Call Queuing Places callers in organized queues with wait-time updates until the appropriate agent becomes available.
  • icon_check Email & SMS Communication Sends and receives two-way SMS messages for customer notifications, reminders and service interactions.
  • icon_check Performance Reporting Generates detailed reports on agent productivity, call outcomes and contact center performance trends.
  • icon_check Compliance Management Supports regulatory compliance with secure data handling, call controls and audit-ready reporting features.

TCN Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Technology:
  • Compliance Regulation:
  • Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs
  • Phone, Email, Live Chat
  • API Integration
  • In Person, Live Online, Webinars, Documentation, Videos
  • English
  • AI Integrated
  • Next Generation
  • HIPAA, CCPA, CPRA, ECPA

TCN Reviews and Ratings

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TCN Inc Company Details

Brand Name TCN Inc
Information Providing call center software for an improved agent and consumer experience.
Founded Year 1999
Director/Founders Jesse Bird, Kerry Sherman, Terrel Bird
Company Size 1-100 Employees