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Gallery Cloud Software for the Modern Contact Center
TCN-list management TCN-email TCN-omnichannel
play Cloud Software for the Modern Contact Center
TCN-list management
TCN-email
TCN-omnichannel

TCN

Brand : TCN Inc

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TCN Features

  • icon_check Automatic Call Distribution (ACD) Automatically routes incoming calls to the most suitable available agent based on predefined routing rules.
  • icon_check Interactive Voice Response Provides self-service call menus that guide callers and route them efficiently without agent assistance.
  • icon_check Predictive Dialer Automatically dials outbound numbers to maximize agent talk time and improve campaign productivity.
  • icon_check Omnichannel Communication Supports voice, SMS, email and digital channels from a single interface for consistent customer engagement.
  • icon_check Call Recording Records inbound and outbound calls securely for quality monitoring, compliance and agent training purposes.
  • icon_check Real-Time Analytics Displays live dashboards with call metrics, agent activity and operational insights for better decisions.
  • icon_check Workforce Management Optimizes staff scheduling, forecasting and resource allocation to improve service levels and efficiency.
  • icon_check Call Monitoring Enables supervisors to listen, whisper or barge into live calls for coaching and quality assurance.
  • icon_check CRM Integration Connects with leading CRM platforms to provide customer information and interaction history during calls.
  • icon_check AI-Powered Automation Uses AI to automate routing, repetitive tasks and customer interactions for improved operational efficiency.
  • icon_check Call Queuing Places callers in organized queues with wait-time updates until the appropriate agent becomes available.
  • icon_check Email & SMS Communication Sends and receives two-way SMS messages for customer notifications, reminders and service interactions.
  • icon_check Performance Reporting Generates detailed reports on agent productivity, call outcomes and contact center performance trends.
  • icon_check Compliance Management Supports regulatory compliance with secure data handling, call controls and audit-ready reporting features.

TCN Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
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  • Business Size:
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  • Integration Supported:
  • Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs
  • Phone, Email, Live Chat
  • API Integration
  • In Person, Live Online, Webinars, Documentation, Videos
  • English
  • AI Integrated
  • Next Generation
  • HIPAA, CCPA, CPRA, ECPA
  • More Than 100 Integrations

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TCN Inc Company Details

Brand Name TCN Inc
Information Providing call center software for an improved agent and consumer experience.
Founded Year 1999
Director/Founders Jesse Bird, Kerry Sherman, Terrel Bird
Company Size 1-100 Employees
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