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TCN

Brand: TCN Inc

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TCN Software Overview

TCN Inc Company Details

Founded Year:  1999

Providing call center software for an improved agent and consumer experience.

Director/Founders Jesse Bird, Kerry Sherman, Terrel Bird
Company Size 1-100 Employees

TCN Pricing & Plans

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TCN Features

  • icon_check Automatic Call Distribution (ACD)
    Automatically routes incoming calls to the most suitable available agent based on predefined routing rules.
  • icon_check Interactive Voice Response
    Provides self-service call menus that guide callers and route them efficiently without agent assistance.
  • icon_check Predictive Dialer
    Automatically dials outbound numbers to maximize agent talk time and improve campaign productivity.
  • icon_check Omnichannel Communication
    Supports voice, SMS, email and digital channels from a single interface for consistent customer engagement.
  • icon_check Call Recording
    Records inbound and outbound calls securely for quality monitoring, compliance and agent training purposes.
  • icon_check Real-Time Analytics
    Displays live dashboards with call metrics, agent activity and operational insights for better decisions.
  • icon_check Workforce Management
    Optimizes staff scheduling, forecasting and resource allocation to improve service levels and efficiency.
  • icon_check Call Monitoring
    Enables supervisors to listen, whisper or barge into live calls for coaching and quality assurance.
  • icon_check CRM Integration
    Connects with leading CRM platforms to provide customer information and interaction history during calls.
  • icon_check AI-Powered Automation
    Uses AI to automate routing, repetitive tasks and customer interactions for improved operational efficiency.
  • icon_check Call Queuing
    Places callers in organized queues with wait-time updates until the appropriate agent becomes available.
  • icon_check Email & SMS Communication
    Sends and receives two-way SMS messages for customer notifications, reminders and service interactions.
  • icon_check Performance Reporting
    Generates detailed reports on agent productivity, call outcomes and contact center performance trends.
  • icon_check Compliance Management
    Supports regulatory compliance with secure data handling, call controls and audit-ready reporting features.
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TCN Specification

Supported Platforms
Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Web-Based Web-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs
Customer Support
Phone Email Live Chat
Language
English
Integration
API Integration
Training Resources
In Person Live Online Webinars Documentation Videos
AI Features
AI Integrated
Technology
Next Generation
Compliance Regulation
HIPAA CCPA CPRA ECPA

TCN Review

Techjockey Trusted Reviews from Verified Users

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.