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  1. Business Software
  2. Customer Support Software
  3. Customer Feedback Management Software

  4. Userback

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Userback

Brand: Userback

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Features

  • check_icon Survey collection
  • check_icon Feature portal
  • check_icon Browser Extension
  • check_icon User identification
  • check_icon Screen annotation

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Userback Pricing & Plans

Team
  • Unlimited feedback availability
  • Project management integrations
  • Zapier automation
  • Customizable feedback widgets
    • Seat
    • Monthly
Starting at $ 9.00
Business
  • Everything in Team, plus:
  • 25 feedback projects
  • AI Assist
  • Reply templates
  • Developer tools
    • Seat
    • Monthly
Starting at $ 19.00
Business Plus
  • Everything in Business, plus:
  • Unlimited projects
  • Advanced privacy controls
  • Record all user sessions
  • Customer support integrations
    • Seat
    • Monthly
Starting at $ 29.00

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Userback Gallery

play [Tutorial] Userback Browser Extension
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Userback Features

  • icon_check Survey collection Displays customizable surveys to collect targeted user insights based on interaction behavior or triggers.
  • icon_check Feature portal Provides a centralized portal where users can view, submit, and vote on product feature suggestions.
  • icon_check Browser Extension Captures feedback from any webpage or application using a no-code extension with screenshots and notes.
  • icon_check User identification Associates feedback with specific users by linking identifying information to submissions.
  • icon_check Screen annotation Lets users annotate screenshots to visually mark areas of concern in their feedback.
  • icon_check Session Replay Records user sessions to replay actions leading up to reported issues for contextual understanding.
  • icon_check Third Party Integration Connects feedback workflows with external tools to automate task creation and status synchronization.
  • icon_check Project Management Offers distinct projects to separate and organize feedback streams for different teams or products.
  • icon_check Feedback moderation Enables control over which feedback items are public, including status changes and visibility toggles.
  • icon_check Feedback merge Combines duplicate or related feedback entries into a single consolidated item for clarity.
  • icon_check Email forwarding Converts feedback from email into feedback items in the system via project-specific addresses.
  • icon_check Automated routing Configures rules to automatically assign feedback items or set due dates based on type.

Userback Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • API Integration
  • Videos
  • English
  • AI Integrated

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Userback Company Details

Brand Name Userback
Information Userback, our sole existence is to help software teams and makers of products untangle the feedback knot and move the user back to the center of their product development. User back. Userback.
Founded Year 2014
Director/Founders Jonathan Tobin, Lee Le
Company Size 1-100 Employees