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Userback

Brand: Userback

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$9

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Starting at $9

Userback Software Overview

Userback Company Details

Founded Year:  2014

Userback, our sole existence is to help software teams and makers of products untangle the feedback knot and move the user back to the center of their product development. User back. Userback.

Director/Founders Jonathan Tobin, Lee Le
Company Size 1-100 Employees

Userback Pricing & Plans

Team
Starting at $9
    • Seat

      Seat
      Seat
    • Monthly

      Monthly
      Monthly

Key Features

  • Unlimited feedback availability

  • Project management integrations

  • Zapier automation

  • Customizable feedback widgets

Business
Starting at $19
    • Seat

      Seat
      Seat
    • Monthly

      Monthly
      Monthly

Key Features

  • Everything in Team, plus:

  • 25 feedback projects

  • AI Assist

  • Reply templates

  • Developer tools

Business Plus
Starting at $29
    • Seat

      Seat
      Seat
    • Monthly

      Monthly
      Monthly

Key Features

  • Everything in Business, plus:

  • Unlimited projects

  • Advanced privacy controls

  • Record all user sessions

  • Customer support integrations

Userback Features

  • icon_check Survey collection
    Displays customizable surveys to collect targeted user insights based on interaction behavior or triggers.
  • icon_check Feature portal
    Provides a centralized portal where users can view, submit, and vote on product feature suggestions.
  • icon_check Browser Extension
    Captures feedback from any webpage or application using a no-code extension with screenshots and notes.
  • icon_check User identification
    Associates feedback with specific users by linking identifying information to submissions.
  • icon_check Screen annotation
    Lets users annotate screenshots to visually mark areas of concern in their feedback.
  • icon_check Session Replay
    Records user sessions to replay actions leading up to reported issues for contextual understanding.
  • icon_check Third Party Integration
    Connects feedback workflows with external tools to automate task creation and status synchronization.
  • icon_check Project Management
    Offers distinct projects to separate and organize feedback streams for different teams or products.
  • icon_check Feedback moderation
    Enables control over which feedback items are public, including status changes and visibility toggles.
  • icon_check Feedback merge
    Combines duplicate or related feedback entries into a single consolidated item for clarity.
  • icon_check Email forwarding
    Converts feedback from email into feedback items in the system via project-specific addresses.
  • icon_check Automated routing
    Configures rules to automatically assign feedback items or set due dates based on type.
Userback Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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Userback Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Email Communities
Language
English
Integration
API Integration
Training Resources
Videos
AI Features
AI Integrated
Compliance Regulation
GDPR

Userback Review

Techjockey Trusted Reviews from Verified Users

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.