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Verint

Brand: Verint Systems

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Features

  • check_icon Conversational AI
  • check_icon Workforce Management
  • check_icon Customer Interaction Analytics
  • check_icon Quality & Compliance Management
  • check_icon Omnichannel Support & Engagement

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Verint Pricing & Plans

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Verint Features

  • icon_check Conversational AI Deploys intelligent virtual assistants across channels to automate customer service with natural
  • icon_check Workforce Management Optimizes workforce scheduling, forecasting, coaching, and engagement using AI to enhance employee
  • icon_check Customer Interaction Analytics Analyzes speech, text, and digital interactions to extract insights, detect trends, and improve customer experience.
  • icon_check Quality & Compliance Management Ensures adherence to standards with call recording, scoring, and automated QA workflows across all
  • icon_check Omnichannel Support & Engagement Enables seamless, consistent interactions across voice, chat, email, messaging apps, and social channels.
  • icon_check Knowledge Management Provides dynamic, AI-driven knowledge suggestions to agents and bots to deliver fast, accurate responses.
  • icon_check Real-Time Agent Assist Offers real-time AI coaching, guidance, and next-best-action recommendations to agents during live interactions.
  • icon_check Desktop & Process Analytics Monitors user desktop activity to optimize workflows, reduce inefficiencies, and support compliance.
  • icon_check API Integration Easily integrates with CRM, UCaaS, CCaaS, and other enterprise systems for a unified technology stack.

Verint Specifications

  • Supported Platforms :
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  • Deployment :
  • Suitable For :
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  • Customer Support:
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  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • API Integration
  • Videos
  • English
  • AI Integrated

Verint Reviews and Ratings

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Verint Systems Company Details

Brand Name Verint Systems
Information Verint Systems is a customer engagement platform for the banking, insurance, and public sectors.
Founded Year 1994
Director/Founders Dan Bodner
Company Size 1-100 Employees

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