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Brand: Zonka Feedback
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Features
AI-Powered Feedback Real-Time Dashboards AI Thematic Analysis Multi-Channel Survey Capture Survey Builder See all 
AI-Powered Feedback Uses AI to transform raw customer feedback into real-time, actionable insights and sentiment themes. Real-Time Dashboards Monitor incoming feedback instantly with live dashboards and response tracking. AI Thematic Analysis Automatically categorize feedback into thematic clusters to reveal patterns and trends. Multi-Channel Survey Capture Collect feedback via email, SMS, web, offline kiosks, tablets, and embedded website forms. Survey Builder Create surveys with branding, themes, 30+ question types, logic branching, and custom variables. NPS, CSAT & CES Metrics Run and analyze standard customer experience metrics to gauge loyalty, satisfaction, and effort. Feedback Data Hub Centralize structured and unstructured feedback from surveys, tickets, chats, and reviews into one view. Automated Alerts & Notifications Get instant SMS and email alerts for new or low-score feedback and defined triggers. Survey Distribution Tools Distribute surveys via bulk email, SMS, QR codes, or embedded web links. APIs & Webhooks Access feedback data programmatically and integrate workflows with external systems. Multilingual Survey Support Create and run feedback forms in over 30 languages for global reach. Reputation Monitoring Track and manage online reviews to respond quickly to customer sentiment. Permission-Based User Access Control platform access and permissions across teams for secure feedback management. Contact & Respondent Management Upload contact lists, track delivery and response rates, and manage unsubscribers. 
UAE
India