Eptura Visitor Reviews & Ratings

4.7/5

“Lobby chaos is gone and check-in now flows smoothly”

At our headquarters the reception area used to be a bottleneck: paper sign-in sheets, manual host notifications, and security concerns. After implementing Eptura Visitor we now have visitors pre-registered, kiosks that issue badges and host alerts automatically. Our front desk team is much happier.

Pros : The platform delivers intuitive check-in kiosks, QR code pre-registration, digital logbook and real-time visitor tracking.

Cons : On very busy days we occasionally found loading time delays and some lag in the interface.

Switched from : Acupoms

Reason to switch : We switched because the old process was manual, error-prone and didn’t scale across our multiple sites. Eptura Visitor offered unified digital check-in, audit logs and real-time visibility which aligned with our growth.

4.6/5

“Reliable performance, though we found some feature-gaps”

We’ve had Eptura Visitor running for over a year and overall, it’s reliable. Occasional slowdowns occur when many visitors check in simultaneously, but for the most part it handles our traffic well.

Pros : Very easy to set up and can view all sites from a single portal and view visitor logs.

Cons : the program needs internet connection

Switched from : E-gatepass

Reason to switch : We switched because our in-house system was unstable, lacked features and required heavy maintenance. Eptura Visitor provided a proven, supported solution.

4.5/5

“Global-ready with multi-location support”

Our company has offices in Asia, Europe and North America. We needed a visitor management system that would work across all geographies, local regulations and languages. Eptura Visitor delivered that global consistency.

Pros : The platform supports multi-location operations, multi-language, and global security standards.

Cons : At some remote sites with lower connectivity the check-in process slowed – we had to ensure local network robustness.

Switched from : Lobbytrack

Reason to switch : We switched because managing different local tools per region was fragmented and costly. Eptura Visitor gave one platform for all, simplifying governance and reducing vendor count.

4.5/5

“Solid choice but check out cost and feature-fit”

For our large enterprise environment Eptura Visitor is a strong investment. That said, if you’re a smaller site with simple requirements you should review whether you need all features and monitor cost. Implementation still required process change and training.

Pros : Overall the product is high quality, comprehensive and well regarded.

Cons : Some smaller organisations find the pricing and advanced features over-scale for their needs.

Switched from : Rrootofly Visitor Management Software

Reason to switch : We switched because our previous lightweight system couldn’t meet our global, multi-site, compliance and visitor-tracking needs. Eptura Visitor provided enterprise-grade capabilities we needed.

4.5/5

“Strong branding and customisation, our lobby now reflects our company”

As marketing lead I cared about first impressions. Eptura Visitor let us customise check-in flows, branding on kiosks, badge visuals, welcome emails. The lobby now aligns with our brand rather than feeling like “just another system.”

Pros : Customization is good to present my brand rather than Eptura’s.

Cons : Custom badge templates and images sometimes required fine tuning or re-uploads.

Switched from : Touchpoint VMS

Reason to switch : We switched because our previous vendor’s templates looked generic, lacked branding flexibility, and gave a less professional visitor experience. Eptura Visitor gave us the branding control we needed.

4.5/5

“User friendly for both reception and visitors”

From the front-desk’s perspective, training was minimal. Reception staff were comfortable within a day, and visitors found the process fast and professional. That made rollout smoother.

Pros : Intuitive for both end-users and managers.

Cons : Some small UI glitches remain (e.g., device update issues) but nothing major.

Switched from : Pickcel

Reason to switch : We switched because the old system required significant training, had many manual steps, and visitors frequently waited. Eptura Visitor simplified operations and improved experience.

4.3/5

“Security controls stepped up with good for access-sensitive sites”

In our secure facility we needed to ensure every visitor was screened, logged and either cleared or flagged. With Eptura Visitor we established digital workflows: hosts approve invites, watch-lists block restricted individuals, and security sees live dashboard. It gave us peace of mind.

Pros : Eptura Visitor integrates with access-control, supports visitor watch-lists, pre-approval workflows, and helps compliance.

Cons : Some integrations (especially niche legacy access-control systems) required custom work and were slower than expected.

Switched from : Alleviz

Reason to switch : We switched because the manual book plus guard check did not offer audit trails, notifications or integration with our badge system. Eptura Visitor brought the digital controls we needed.

4.3/5

“Remote pre-registration and mobile workflows make life easier”

Because our offices span multiple floors and remote-sites, I appreciated that visitors can be pre-registered, get a QR invite and check in via mobile or kiosk. Our hosts get notified and the front desk sees everything in one dashboard. It removed many manual steps.

Pros : The tool supports mobile QR codes, remote registration, kiosk or mobile check-in and real-time host alerts.

Cons : A few visitors had trouble with the QR workflow when their phones had connectivity issues, so fallback to kiosk was still needed.

Switched from : Vizitor App

Reason to switch : We switched because our previous system was tablet-only and visitors arriving unscheduled required manual handling. Eptura Visitor’s remote and mobile capabilities gave us flexibility for our multi-site operations.

4.3/5

“Fantastic dashboard & reporting for audits”

As compliance lead I often had to pull visitor data across sites, check durations, watch-list hits, badge usage. With Eptura Visitor I can run reports easily, search visitor histories, export logs – huge improvement over manual spreadsheets.

Pros : Analytics and log-book features are great.

Cons : Some of the deeper custom-analytics (e.g., custom dashboards for niche workflows) needed extra configuration effort.

Switched from : SeQure Visitor Management Software

Reason to switch : We switched because manual consolidation across sites was time-consuming and error-prone. Eptura Visitor’s integrated data, dashboards and export tools gave us a stronger compliance posture.

4.3/5

“Support team is responsive and valuable during rollout”

During our rollout I engaged the vendor’s support team for device configuration, badge printer integration and multi-site setup. They were responsive, which gave us confidence during implementation.

Pros : Very easy to set up

Cons : A few reviews mention slower support for very minor issues or features under development.

Switched from : NAMISITE VMS

Reason to switch : We switched because our previous supplier had weak support and we needed a vendor who would partner with us during rollout. Eptura Visitor delivered that.