Turbotax Reviews & Ratings

4.6/5

“The free edition worked for my simple return but check eligibility”

My tax return was very straightforward this year, so I used TurboTax’s Free edition. It handled it fine and I didn’t pay anything. It made sense for me.

Pros : TurboTax’s Free Edition covers simple Form 1040 returns (W-2 income, standard deduction) and lets you file federal for $0.

Cons : If you have itemized deductions, investments or business income, you’ll likely need to upgrade to a paid tier.

Switched from : 1099 Pro Professional

Reason to switch : I switched because I felt the free version of TurboTax gave the brand trust and ease, whereas my old free tool was clunky and less reliable.

4.5/5

“Excellent explanations and help during the process”

I’m not a tax expert, and TurboTax’s clear interface made the difference. It explained terms like “Schedule D” or “home?office deduction” in layman’s language and reduced my stress.

Pros : TurboTax uses clear, friendly language, embedded videos/explaners and walks you through your tax situation in plain English.

Cons : Because of all the help features and visuals, the process can sometimes feel slower or have many screens to navigate.

Switched from : TaxTools Pro

Reason to switch : I switched because the previous tool assumed more tax knowledge than I had; TurboTax made me feel supported.

4.5/5

“Super easy to use, great for my W-2 situation”

I switched to TurboTax this year because I had a simple W-2 income and wanted a fast, intuitive filing experience. The step-by-step questions were clear and I felt confident I wasn’t missing anything.

Pros : TurboTax offers a guided, Q&A-style interface where you upload your W-2 or take a photo of it, and it fills many fields for you.

Cons : It can get expensive if your tax situation is more complex (investments, business income).

Reason to switch : I switched because the IRS Free File tool seemed basic and lacked the polish and guidance TurboTax gave for my relatively simple return.

4.5/5

“Great for complex returns with investments and rentals”

This year I had rental income and some stock sales. I switched to TurboTax because I needed a tool that handles all of that and gives guidance. It walked me through different forms and helped me feel secure.

Pros : TurboTax supports investment income, rental property (Schedule E), cryptocurrency transactions and more in its higher-tier packages.

Cons : The cost is higher for those tiers and you must ensure you pick the correct package.

Switched from : 1099 Pro Professional

Reason to switch : I switched because my previous software couldn’t handle rentals and investments cleanly; TurboTax handled them without me needing a CPA (though I still considered one).

4.5/5

“Best in class overall, but might be overkill for simple returns”

For my situation (some investments, some freelance work), TurboTax felt right. But if I had only a simple W-2 with no extracurriculars, a cheaper option might have sufficed.

Pros : TurboTax is rated by NerdWallet as the best tax software overall for ease of use, features and support.

Cons : For folks with very simple tax returns and low budgets, the cost might not justify the extra features.

Switched from : TaxAct

Reason to switch : I switched because I started with cheaper software but as my tax profile became more complex, I needed better tools, TurboTax offered that upgrade.

4.5/5

“Pricey, but the guarantees gave me confidence”

I was willing to pay a little more this year because I felt the guarantee and support from TurboTax could save me from costly errors. It felt like the added cost was justified for my confidence.

Pros : TurboTax includes a “100% accuracy guarantee” and “maximum refund guarantee” for its packages.

Cons : The pricing is among the highest in the market, especially when you add the state filing cost.

Switched from : TaxWise®

Reason to switch : I switched because the cheaper software didn’t include refund guarantees or strong help; TurboTax’s assurances convinced me.

4.5/5

“Mobile app and ease-of-use impressed me”

I started on my phone during my commute, uploaded my documents, answered questions in the app and filed later from desktop. That flexibility made the switch worthwhile.

Pros : TurboTax offers a mobile app where you can snap your W-2, work from your phone and pick up where you left off.

Cons : Advanced features or mobile support lag desktop.

Switched from : H&R Block

Reason to switch : I switched because my old software required a full desktop and I needed something mobile-friendly for my schedule.

4.3/5

“Good at handling state filings but watch the add-on cost”

When I considered switching I looked at overall cost: TurboTax charged for my state return. I accepted that, but was glad the workflow kept both federal and state together rather than separate tools.

Pros : TurboTax supports federal and state returns and integrates state filing with the main workflow.

Cons : State filing often adds a separate fee and you don’t see that cost until later.

Switched from : TaxAct

Reason to switch : I switched because my previous product required manual state filing or separate software; TurboTax gave one unified process.

4.3/5

“Importing last-year’s return saved me time”

I moved from another tax tool that made me re-enter everything. With TurboTax I imported my prior year data, uploaded my W-2 image and finished faster than expected.

Pros : TurboTax allows import of prior year returns and many tax documents (W-2s, 1099s) to reduce manual input.

Cons : There are hidden costs for state filing or upselling.

Switched from : Bookkeeper 2025 Tax Table Updates

Reason to switch : I switched because my old software lacked good import options and made me spend way more time entering data manually.

4.2/5

“Live help from tax pros was worth the upgrade”

I opted for the Live Assisted version because I had complex deductions and wanted input. The expert helped answer questions, reviewed my return and gave peace of mind.

Pros : TurboTax Live allows you to connect with real tax professionals for help or full-service filing.

Cons : You have to pay extra for the “Live” or full-service options and they add to the cost.

Switched from : TaxAct

Reason to switch : I switched because my old provider didn’t offer live expert access; I wanted someone I could talk to when the forms got confusing.