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  3. Freshservice VS BMC Helix ITSM

Freshservice VS BMC Helix ITSM

Let’s have a side-by-side comparison of Freshservice vs BMC Helix ITSM to find out which one is better. This software comparison between Freshservice and BMC Helix ITSM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshservice or BMC Helix ITSM fits your business.

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Freshservice
Freshservice

4.5

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BMC Helix ITSM
BMC Helix ITSM

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Freshservice
Freshservice

4.5

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BMC Helix ITSM
BMC Helix ITSM

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  • Pricing

  • Ratings

  • Reviews

  • Features

  • Specifications

Quick View

  • Rating & Review
  • Platforms
  • Recommended
  • img 1 Ratings & 1 Reviews
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Pricing

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Price Plans

₹ 2476.82

Starter

₹ 5072.82

Growth

₹ 10382.82

Pro

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Price on Request

Get customise plan according to your business requirement

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  • Free Trial
  • Lifetime Plan
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  • img Free Trial
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Ratings

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Overall ratings

4.5

1 Ratings & 1 Reviews

90% Likelihood to Recommend

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Reviews

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Reviews with Video

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Best IT service management software| Freshservice review| Cloud Based ITSM software

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Incident Management
  • checked Contract / License Management
  • checked Self Service Portal
  • checked Multi - language
  • checked Customization
  • checked Analytics
  • checked Project Management
  • checked IP Whitelisting
  • checked Sandbox
  • checked Audit Logs
  • checked Security
  • checked Knowledge Management
  • checked Workflow Management
  • checked Task Management
  • checked Dashboards
  • checked Inventory Management
  • checked Asset Lifecycle Management
  • checked Reports
  • checked Mobile App
  • checked Customer Success Manager
  • checked Modern persona-based UX
  • checked Knowledge Management
  • checked Service Level Management
  • checked Service Request Management
  • checked Configuration Management
  • checked Asset Management
  • checked Change Management
  • checked Problem Management
  • checked Incident Management
  • checked Collaboration Tools
  • checked Transforming the agent experience
  • checked Container Deployment
  • checked Powerful, stunning reports and visualizations
  • checked Cognitive automation capabilities
  • checked BMC Helix Multi-Cloud Service Management
  • checked Comprehensive and intuitive service
  • checked Reporting & Analytics

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Freshservice vs BMC Helix ITSM Comparison FAQs

Software questions,
answered

While Freshservice offers customized features, BMC Helix ITSM has diverse modules. Select between Freshservice or BMC Helix ITSM as per your business needs.

Both these products offer similar features but with a different approach. While Freshservice emphasizes on user experiences, BMC Helix ITSM focuses on functionalities.

It all depends on the functionalities that you prefer. While Freshservice offers add-ons along with essential features, BMC Helix ITSM emphasizes on customization.

No, the difference between Freshservice and BMC Helix ITSM lies in terms of features and functionalities. While Freshservice can be customized as per the user’s needs, BMC Helix ITSM addresses the diverse audience.

It depends upon your business requirement. Both Freshservice and BMC Helix ITSM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Freshservice is customizable, Freshservice offers comprehensive modules.

A Quick Comparison Between Freshservice vs BMC Helix ITSM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Freshservice vs BMC Helix ITSM In terms of Features
  • Comparison Between Freshservice and BMC Helix ITSM In terms of Deployment Type
  • Freshservice or BMC Helix ITSM: Which Is Ideal for Your Industry
  • Which Is Better? - Freshservice or BMC Helix ITSM

Comparison of Freshservice vs BMC Helix ITSM In terms of Features

Freshservice includes features like Incident Management, Contract / License Management, Self Service Portal and Multi - language. BMC Helix ITSM is known for functionalities like Modern persona-based UX, Knowledge Management, Service Level Management and Self Service Portal. When you compare Freshservice vs BMC Helix ITSM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Freshservice and BMC Helix ITSM In terms of Deployment Type

While Freshservice supports Web Based deployment; BMC Helix ITSM is suitable for Web Based deployment. While selecting between Freshservice and BMC Helix ITSM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Freshservice or BMC Helix ITSM: Which Is Ideal for Your Industry

Freshservice is ideal for industries like All Industries. For All Industries, BMC Helix ITSM is a better choice. If you are confused between Freshservice or BMC Helix ITSM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Freshservice or BMC Helix ITSM

Freshservice and BMC Helix ITSM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Freshservice and BMC Helix ITSM during demo to decide which one is best for your business.

Author: Techjockey Team

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