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  1. Business Software
  2. WhatsApp Marketing Software

  3. Charles

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Charles

Brand: Charles GmbH

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Charles is a WhatsApp marketing software that helps businesses automate and manage WhatsApp marketing campaigns for better customer engagement. ...Read more

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Features

  • check_icon Bulk Messaging & Broadcasting
  • check_icon Contact Management & Segmentation
  • check_icon Chatbot & Automation
  • check_icon AI Features
  • check_icon Multi-Agent & Team Collaboration

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Charles Software Pricing, Features & Reviews

What is Charles?

Charles is a WhatsApp marketing software that enables medium to large businesses to use WhatsApp for marketing, sales, and customer service. It helps companies manage WhatsApp interactions at scale by connecting to the WhatsApp Business Platform (API).

Unlike the free WhatsApp Business app for small businesses, Charles offers advanced features for larger organizations, such as automation, integrations, and analytics. With Charles, businesses can send personalized messages, run marketing campaigns, provide customer support, and even facilitate sales through WhatsApp. It requires businesses to pay Meta fees per conversation and fees for using the Charles platform. This software helps brands engage directly with customers, boosting customer satisfaction and driving sales by leveraging WhatsApp's popularity.

Why Choose Charles Software?

  • Scalability for Larger Businesses: Charles is designed for medium to large businesses needing more functionality than the free WhatsApp Business app.
  • Access to WhatsApp Business Platform (API): It connects you to the WhatsApp Business Platform, offering greater capabilities.
  • Platform Provided: Charles acts as a WhatsApp Solution Partner, providing a platform rather than you building your own solution.
  • Automation and Integration: It allows automation of WhatsApp interactions and integrations with other business systems.
  • Direct Customer Engagement: Helps businesses engage directly with customers on WhatsApp, boosting customer satisfaction.
  • Sales and Marketing Capabilities: Facilitates marketing campaigns and sales through personalized messages.
  • Customer Service Enhancement: Improves customer service by providing support and resolving queries via WhatsApp.
  • Analytics and Insights: Offers analytics to track performance and improve WhatsApp strategies.
  • Leveraging WhatsApp Popularity: Taps into WhatsApp's popularity to drive sales and customer engagement.
  • WhatsApp Cost Management: Helps manage the overall costs associated with using WhatsApp for business, including Meta fees and platform fees.

Benefits of Charles Software

  • Eliminates Need for In-House Development: Provides a ready-to-use platform, saving businesses the time and resources required to build their own WhatsApp solution.
  • Scalable Communications: Enables businesses to efficiently manage WhatsApp communications at scale, accommodating growing customer interactions.
  • Specialized Partnership: As a WhatsApp Solution Partner, Charles offers expertise and support tailored for leveraging WhatsApp effectively.
  • Optimized Cost Management: Helps businesses manage and understand the costs associated with using WhatsApp for business, including both Meta fees and platform fees.
  • Enhanced Customer Experience: Facilitates personalized messaging and direct customer engagement, leading to improved customer satisfaction.
  • Automation Capabilities: Supports automated workflows, streamlining interactions and reducing the need for manual intervention.
  • Integration with Business Systems: Allows integration with other business systems, enhancing overall operational efficiency.
  • Analytics-Driven Optimization: Offers analytics and reporting to track performance, providing insights for continuous improvement.
  • Direct Sales Channel: Turns WhatsApp into a direct sales channel, driving revenue through personalized marketing campaigns.
  • Customized Business Features: Provides specialized features tailored for medium to large businesses, enabling greater flexibility and control.

Charles Pricing

Charles price details are available on request at techjockey.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Charles Pricing & Plans

Charles price is available on request

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Charles Features

Bulk Messaging & Broadcasting

  • icon_check Bulk messaging Send messages to multiple contacts simultaneously.
  • icon_check Customizable Templates Pre-approved message templates for fast communication.
  • icon_check Auto Replies Automatically respond to frequently asked questions.
  • icon_check Rich Media Support Send images, videos, documents, and audio.
  • icon_check Scheduled Messaging Automate message delivery at a predefined time.
  • icon_check Message Templates Use WhatsApp-approved templates for structured messaging.
  • icon_check Broadcast Lists Create lists for mass messaging without group limitations.
  • icon_check Preview Mode Review messages before sending to ensure accuracy.

Contact Management & Segmentation

  • icon_check Contact Tagging & Segmentation Group contacts for targeted messaging.
  • icon_check Blacklist/Unsubscribe Manage opt-out requests and block specific users.
  • icon_check Sync Contacts Auto-sync contacts with CRM and business databases.
  • icon_check Import/Export Contacts Add or retrieve contacts via CSV, Excel, or APIs.
  • icon_check Deduplication Detect and merge duplicate contacts automatically.

Chatbot & Automation

  • icon_check Drip Campaigns Schedule sequential messages for lead nurturing.
  • icon_check Workflow Automation Set rule-based triggers for messaging actions.
  • icon_check Canned Responses Use saved replies for quick and consistent responses.
  • icon_check Auto Replies Automatically respond to frequently asked questions.
  • icon_check Automated Follow-Ups Send reminders or additional messages based on user response.
  • icon_check Campaign Scheduling Plan and automate messaging campaigns in advance.
  • icon_check Automatic Retry Resend messages if delivery fails initially.
  • icon_check Hybrid Mode Combine chatbot and human agent responses.
  • icon_check Recurring Messaging Schedule periodic messages for regular updates.

AI Features

  • icon_check AI Chatbots Automate conversations using Natural Language Processing (NLP).
  • icon_check Auto-Responders AI-driven replies to enhance response efficiency.
  • icon_check Predictive Analytics Use AI to forecast user behavior and engagement.
  • icon_check Lead Qualification AI-based lead scoring to identify high-potential prospects.
  • icon_check AI Sentiment Analysis Detect and analyze customer emotions in messages.

Multi-Agent & Team Collaboration

  • icon_check Alerts & Notifications Get instant alerts for new messages and updates.
  • icon_check Shared Inbox Unified inbox for team-based message handling.
  • icon_check Live Agent Support Enable human assistance for complex queries.
  • icon_check Internal Notes Add private comments within conversations.
  • icon_check Unlimited Agents Allow multiple agents to manage conversations.
  • icon_check Chat Transfer Seamlessly transfer chats between agents.

Integrations

  • icon_check CRM Integration Sync leads and conversations with HubSpot, Zoho, etc.
  • icon_check API Integration Connect with various business applications via API.
  • icon_check Third Party Integrations Connect with marketing, analytics, and CRM tools.
  • icon_check WhatsApp Business API Secure API for automated and bulk messaging.
  • icon_check E-Commerce Platforms Integrate with Shopify, WooCommerce, and Magento.
  • icon_check Webhooks Integration Enable real-time updates with third-party tools.
  • icon_check Chatbot Integration Enhance automation with AI-driven chatbot support.
  • icon_check Payment Gateway Integration Enable payments within WhatsApp conversations.
  • icon_check E-Signatures Collect legally binding electronic signatures.
  • icon_check ERP Integration Synchronize with enterprise resource planning systems.
  • icon_check OpenAI Integration AI-powered content suggestions and chat automation.
  • icon_check TallyPrime Integration Link WhatsApp messages with accounting software.

Analytics & Reporting

  • icon_check Conversion Tracking Monitor leads and customer actions post-message.
  • icon_check Campaign Performance Analyze the success of marketing campaigns.
  • icon_check Delivery & Read Reports Track message delivery and open status.
  • icon_check Engagement Metrics Measure click-through rates and response times.
  • icon_check Real Time Dashboards Get live updates on chat and campaign performance.
  • icon_check Agent Performance Metrics Assess agent response times and efficiency.

Security & Compliance

  • icon_check Data Encryption Secure messages with end-to-end encryption.
  • icon_check GDPR & CCPA Compliance Ensure data protection and regulatory adherence.
  • icon_check Opt-In/Opt-Out Management Ensure compliance with user consent rules.
  • icon_check Audit Trail Track and review system actions for compliance.
  • icon_check Audit Logs Maintain records of system and user activities.
  • icon_check IP Whitelisting Restrict access to authorized IP addresses only.
  • icon_check Role-Based Access Control (RBAC) Define user roles and access permissions.
  • icon_check API Rate Limiting Prevent spam by controlling API request frequency.
  • icon_check Anti Spam Filtering Detect and filter spam or suspicious messages.
  • icon_check Data Retention Policy Manage data storage and deletion policies.

Others

  • icon_check Customer Activity Tracking
  • icon_check Lead Generation
  • icon_check Product Catalog Integration
  • icon_check Omnichannel Support
  • icon_check Academic/Education Enables educators to create and customize different academic and educational training programs.
  • icon_check Dashboards A user-friendly and centralized dashboard to view and track all the information at one place.
  • icon_check Asynchronous Learning Asynchronous learning support to help learners take the course at their pace.
  • icon_check Blended Learning Blended learning courses to promote flexible online learning.
  • icon_check Communication management Promotes communication with multiple tools to improve educators and learners' communication.
  • icon_check Curriculum Management You can create and execute curriculum for different subjects in a single place.
  • icon_check Certification & Licensing Easily create certificates of completion of programs compliant with the industry type.

Charles Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, MSMBs
  • Phone, Forums
  • API Integration
  • Webinars
  • English

Charles Reviews and Ratings

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Charles GmbH Company Details

Brand Name Charles GmbH
Information An easy-to-use user interface for teams to chat with customers on WhatsApp, and marketers to automate campaigns.
Founded Year 2019
Director/Founders Andreas Tussing, Artjem Weissbeck
Company Size 1-100 Employees

Charles FAQ

A Blackboard Learn is web and cloud-based and is compatible with all operating systems.
A Yes, Blackboard Learn app is available for android and iOS devices.
A Blackboard Learn supports cloud and web-based deployment.
A Blackboard Learn learning management system is typically used in education, government, and corporate sectors.
A Blackboard Learn learning management system demo is available for free with techjockey.com.
A Blackboard Learn learning management solution offers a free trial. However, the premium plan with advanced features is available at techjockey.com.
A For Blackboard Learn learning management software, installation is not required because it is a web and cloud-based solution.
A Blackboard Learn learning management tool helps with learning management and collaboration through web conferencing. It provides pedagogical autonomy for a seamless teaching and learning experience.
A Blackboard Learn learning management solution is useful for online teaching, content creating, knowledge sharing, etc.
A Some of the common features of Blackboard Learn include content management, curriculum management, performance tracker, analytics, reports, etc.
A Blackboard Learn is most useful for higher education, government institutes, businesses, K-12 schools, etc.
A Yes, Blackboard Learn is a good LMS that facilitates seamless learning in both online and classroom setups.

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