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Charles

Brand: Charles GmbH

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Features

  • check_icon Bulk Messaging & Broadcasting
  • check_icon Contact Management & Segmentation
  • check_icon Chatbot & Automation
  • check_icon AI Features
  • check_icon Multi-Agent & Team Collaboration

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Charles Pricing & Plans

Charles price is available on request

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Charles Features

Bulk Messaging & Broadcasting

  • icon_check Bulk messaging Send messages to multiple contacts simultaneously.
  • icon_check Customizable Templates Pre-approved message templates for fast communication.
  • icon_check Auto Replies Automatically respond to frequently asked questions.
  • icon_check Rich Media Support Send images, videos, documents, and audio.
  • icon_check Scheduled Messaging Automate message delivery at a predefined time.
  • icon_check Message Templates Use WhatsApp-approved templates for structured messaging.
  • icon_check Broadcast Lists Create lists for mass messaging without group limitations.
  • icon_check Preview Mode Review messages before sending to ensure accuracy.

Contact Management & Segmentation

  • icon_check Contact Tagging & Segmentation Group contacts for targeted messaging.
  • icon_check Blacklist/Unsubscribe Manage opt-out requests and block specific users.
  • icon_check Sync Contacts Auto-sync contacts with CRM and business databases.
  • icon_check Import/Export Contacts Add or retrieve contacts via CSV, Excel, or APIs.
  • icon_check Deduplication Detect and merge duplicate contacts automatically.

Chatbot & Automation

  • icon_check Drip Campaigns Schedule sequential messages for lead nurturing.
  • icon_check Workflow Automation Set rule-based triggers for messaging actions.
  • icon_check Canned Responses Use saved replies for quick and consistent responses.
  • icon_check Auto Replies Automatically respond to frequently asked questions.
  • icon_check Automated Follow-Ups Send reminders or additional messages based on user response.
  • icon_check Campaign Scheduling Plan and automate messaging campaigns in advance.
  • icon_check Automatic Retry Resend messages if delivery fails initially.
  • icon_check Hybrid Mode Combine chatbot and human agent responses.
  • icon_check Recurring Messaging Schedule periodic messages for regular updates.

AI Features

  • icon_check AI Chatbots Automate conversations using Natural Language Processing (NLP).
  • icon_check Auto-Responders AI-driven replies to enhance response efficiency.
  • icon_check Predictive Analytics Use AI to forecast user behavior and engagement.
  • icon_check Lead Qualification AI-based lead scoring to identify high-potential prospects.
  • icon_check AI Sentiment Analysis Detect and analyze customer emotions in messages.

Multi-Agent & Team Collaboration

  • icon_check Alerts & Notifications Get instant alerts for new messages and updates.
  • icon_check Shared Inbox Unified inbox for team-based message handling.
  • icon_check Live Agent Support Enable human assistance for complex queries.
  • icon_check Internal Notes Add private comments within conversations.
  • icon_check Unlimited Agents Allow multiple agents to manage conversations.
  • icon_check Chat Transfer Seamlessly transfer chats between agents.

Integrations

  • icon_check CRM Integration Sync leads and conversations with HubSpot, Zoho, etc.
  • icon_check API Integration Connect with various business applications via API.
  • icon_check Third Party Integrations Connect with marketing, analytics, and CRM tools.
  • icon_check WhatsApp Business API Secure API for automated and bulk messaging.
  • icon_check E-Commerce Platforms Integrate with Shopify, WooCommerce, and Magento.
  • icon_check Webhooks Integration Enable real-time updates with third-party tools.
  • icon_check Chatbot Integration Enhance automation with AI-driven chatbot support.
  • icon_check Payment Gateway Integration Enable payments within WhatsApp conversations.
  • icon_check E-Signatures Collect legally binding electronic signatures.
  • icon_check ERP Integration Synchronize with enterprise resource planning systems.
  • icon_check OpenAI Integration AI-powered content suggestions and chat automation.
  • icon_check TallyPrime Integration Link WhatsApp messages with accounting software.

Analytics & Reporting

  • icon_check Conversion Tracking Monitor leads and customer actions post-message.
  • icon_check Campaign Performance Analyze the success of marketing campaigns.
  • icon_check Delivery & Read Reports Track message delivery and open status.
  • icon_check Engagement Metrics Measure click-through rates and response times.
  • icon_check Real Time Dashboards Get live updates on chat and campaign performance.
  • icon_check Agent Performance Metrics Assess agent response times and efficiency.

Security & Compliance

  • icon_check Data Encryption Secure messages with end-to-end encryption.
  • icon_check GDPR & CCPA Compliance Ensure data protection and regulatory adherence.
  • icon_check Opt-In/Opt-Out Management Ensure compliance with user consent rules.
  • icon_check Audit Trail Track and review system actions for compliance.
  • icon_check Audit Logs Maintain records of system and user activities.
  • icon_check IP Whitelisting Restrict access to authorized IP addresses only.
  • icon_check Role-Based Access Control (RBAC) Define user roles and access permissions.
  • icon_check API Rate Limiting Prevent spam by controlling API request frequency.
  • icon_check Anti Spam Filtering Detect and filter spam or suspicious messages.
  • icon_check Data Retention Policy Manage data storage and deletion policies.

Others

  • icon_check Customer Activity Tracking
  • icon_check Lead Generation
  • icon_check Product Catalog Integration
  • icon_check Omnichannel Support

Charles Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, MSMBs
  • Phone, Forums
  • API Integration
  • Webinars
  • English

Charles Reviews and Ratings

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Charles GmbH Company Details

Brand Name Charles GmbH
Information An easy-to-use user interface for teams to chat with customers on WhatsApp, and marketers to automate campaigns.
Founded Year 2019
Director/Founders Andreas Tussing, Artjem Weissbeck
Company Size 1-100 Employees

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