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  4. Charles

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Charles

Brand: Charles GmbH

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Charles helps brands sell and engage customers through chat apps like WhatsApp and Instagram....Read more

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Features

  • check_icon Bulk Messaging & Broadcasting
  • check_icon Contact Management & Segmentation
  • check_icon Chatbot & Automation
  • check_icon AI Features
  • check_icon Multi-Agent & Team Collaboration

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Charles Software Pricing, Features & Reviews

What is Charles?

Charles is a user-friendly WhatsApp marketing software made for ecommerce brands.

It helps businesses attract, convert, and retain customers using AI chatbots, automated message flows called Journeys, rich campaigns, and seamless integrations with CRMs and stores.

It's GDPRcompliant, enterprisegrade, and optimized for revenuedelivering up to 249% ROI, per a Forrester study.

Think of it as a smart assistant that sends cart reminders, answers questions, and runs targeted WhatsApp campaigns all from one easy dashboard.

Why Choose Charles WhatsApp Marketing Software?

  • WhatsApp & Instagram Integration: Connect with customers via WhatsApp, Instagram DMs, and Messenger.
  • AI-Powered Chatbots: Automate conversations using smart, multilingual AI agents.
  • All-in-One Inbox: Manage chats from all channels in a single dashboard.
  • Seamless CRM Integration: Sync effortlessly with CRMs like Salesforce and HubSpot.
  • Personalized Marketing Campaigns: Send customized messages based on user behavior.

Benefits of Charles Software

  • Fast Setup: Get up and running quickly with easy onboarding.
  • Team Collaboration: Collaborate across teams with chat assignments and notes.
  • Scalable for All Business Sizes: Ideal for startups to large enterprises.
  • Real-Time Customer Engagement: Respond instantly to improve satisfaction.
  • Multi-language Support: Communicate globally with AI that speaks multiple languages.

Charles Pricing

Charles price details are available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Charles Pricing & Plans

Charles price is available on request

Looking for pricing details, customization requirements or have other queries? We are just a click away.

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Charles Features

Bulk Messaging & Broadcasting

  • icon_check Bulk messaging Send messages to multiple users at once.
  • icon_check Customizable Templates Use and edit message formats for faster outreach.
  • icon_check Auto Replies Respond instantly when agents are unavailable.
  • icon_check Rich Media Support Send images, videos, files, and links.
  • icon_check Scheduled Messaging Set messages to be sent at a later time.
  • icon_check Message Templates Pre-approved templates for WhatsApp Business.
  • icon_check Broadcast Lists Create groups for mass messaging.
  • icon_check Preview Mode Review messages before sending to ensure accuracy.

Contact Management & Segmentation

  • icon_check Contact Tagging & Segmentation Organize contacts by behavior, tags, or stages.
  • icon_check Blacklist/Unsubscribe Manage opt-outs and block contacts.
  • icon_check Sync Contacts Auto-sync contacts with CRM and business databases.
  • icon_check Import/Export Contacts Add or retrieve contacts via CSV, Excel, or APIs.
  • icon_check Deduplication Detect and merge duplicate contacts automatically.

Chatbot & Automation

  • icon_check Drip Campaigns Schedule a series of automated messages.
  • icon_check Workflow Automation Automate tasks and actions based on triggers.
  • icon_check Canned Responses Save quick replies for FAQs.
  • icon_check Auto Replies Respond instantly when agents are unavailable.
  • icon_check Automated Follow-Ups Remind or engage users after inactivity.
  • icon_check Campaign Scheduling Plan campaigns in advance.
  • icon_check Automatic Retry Resend messages if delivery fails initially.
  • icon_check Hybrid Mode Combine chatbot and human agent responses.
  • icon_check Recurring Messaging Schedule periodic messages for regular updates.

AI Features

  • icon_check AI Chatbots Smart bots that handle conversations.
  • icon_check Auto-Responders AI-powered instant replies.
  • icon_check Predictive Analytics Use AI to forecast user behavior and engagement.
  • icon_check Lead Qualification AI-based lead scoring to identify high-potential prospects.
  • icon_check AI Sentiment Analysis Detect and analyze customer emotions in messages.

Multi-Agent & Team Collaboration

  • icon_check Alerts & Notifications Get real-time updates and alerts.
  • icon_check Shared Inbox All agents access a unified message hub.
  • icon_check Live Agent Support Allow human agents to take over chats.
  • icon_check Internal Notes Add private comments within conversations.
  • icon_check Unlimited Agents Allow multiple agents to manage conversations.
  • icon_check Chat Transfer Seamlessly transfer chats between agents.

Integrations

  • icon_check CRM Integration Connect with customer databases.
  • icon_check API Integration Custom links with external systems.
  • icon_check Third Party Integrations Plug in with apps like Shopify, Zapier, etc.
  • icon_check WhatsApp Business API Use official WhatsApp for business tools.
  • icon_check E-Commerce Platforms Sync with e-shops like Shopify, Magento.
  • icon_check Webhooks Integration Trigger workflows with real-time events.
  • icon_check Chatbot Integration Combine with external bot tools.
  • icon_check Payment Gateway Integration Enable payments within WhatsApp conversations.
  • icon_check E-Signatures Collect legally binding electronic signatures.
  • icon_check ERP Integration Synchronize with enterprise resource planning systems.
  • icon_check OpenAI Integration AI-powered content suggestions and chat automation.
  • icon_check TallyPrime Integration Link WhatsApp messages with accounting software.

Analytics & Reporting

  • icon_check Conversion Tracking Monitor customer conversions.
  • icon_check Campaign Performance Analyze how messages perform.
  • icon_check Delivery & Read Reports See if messages were delivered and read.
  • icon_check Engagement Metrics Track clicks, replies, and time spent.
  • icon_check Real Time Dashboards Live data views and KPIs.
  • icon_check Agent Performance Metrics Assess agent response times and efficiency.

Security & Compliance

  • icon_check Data Encryption Secures messages and customer info.
  • icon_check GDPR & CCPA Compliance Follows privacy laws.
  • icon_check Opt-In/Opt-Out Management Manage user consent.
  • icon_check Audit Trail Track and review system actions for compliance.
  • icon_check Audit Logs Maintain records of system and user activities.
  • icon_check IP Whitelisting Restrict access to authorized IP addresses only.
  • icon_check Role-Based Access Control (RBAC) Define user roles and access permissions.
  • icon_check API Rate Limiting Prevent spam by controlling API request frequency.
  • icon_check Anti Spam Filtering Detect and filter spam or suspicious messages.
  • icon_check Data Retention Policy Manage data storage and deletion policies.

Others

  • icon_check Customer Activity Tracking Track every customer action.
  • icon_check Lead Generation Capture and qualify new leads.
  • icon_check Product Catalog Integration Showcase product listings in chat.
  • icon_check Omnichannel Support Manage multiple chat channels in one place.

Charles Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, MSMBs
  • Phone, Forums
  • API Integration
  • Webinars
  • English

Charles Reviews and Ratings

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Charles GmbH Company Details

Brand Name Charles GmbH
Information An easy-to-use user interface for teams to chat with customers on WhatsApp, and marketers to automate campaigns.
Founded Year 2019
Director/Founders Andreas Tussing, Artjem Weissbeck
Company Size 1-100 Employees

Charles FAQ

A Charles pricing details can be obtained by requesting on Techjockey.
A No, Charles does not offer mobile apps.
A Charles WhatsApp Marketing Software is a cloud-based platform accessible via Windows only.
A No, Charles does not offer a free trial.
A D2C brands, e-commerce companies, and enterprises use Charles for conversational marketing and support.
A Yes, a free demo can be requested from the Charles website.
A No, Charles is a paid software with pricing based on usage and features.
A Charles enables businesses to sell, support, and engage customers via chat platforms like WhatsApp and Instagram.

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