Nicereply Pricing & Plans

Starter

100 Responses / month
3 Users
CSAT, CES & NPS surveys
Unlimited number of active surveys
Post-resolution & In-signature email surveys, Link
Nicereply Feedback Analytics

- Licenses
- Monthly

Starting at $ 79.00

Essential

250 Responses / month
10 Users
CSAT, CES & NPS surveys
Unlimited number of active surveys
Post-resolution & In-signature email surveys, Link
Nicereply Feedback Analytics

- Licenses
- Monthly

Starting at $ 149.00

Growth

1,000 Responses / month
25 Users
CSAT, CES & NPS surveys
Unlimited number of active surveys
Post-resolution & In-signature email surveys, Link
Nicereply Feedback Analytics

- Licenses
- Monthly

Starting at $ 299.00

Business

2,500 Responses / month
50 Users
CSAT, CES & NPS surveys
Unlimited number of active surveys
Post-resolution & In-signature email surveys, Link
Nicereply Feedback Analytics

- Licenses
- Monthly

Starting at $ 449.00

Get Nicereply Demo

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Nicereply Gallery

Setting up Nicereply CSAT trigger in Zendesk

Nicereply Features

CSAT Surveys

Collect one-click customer satisfaction feedback after interactions to measure service quality consistently.

NPS Surveys

Track customer loyalty with Net Promoter Score surveys to identify promoters, passives, and detractors.

Survey Distribution

Deliver surveys via email, signature, pop-up, or custom link to collect feedback across all channels.

Custom Branding

Personalize themes, colors, logos, and scales to align surveys with your brand identity.

Multi-Language Support

Translate surveys into multiple languages to collect feedback from global customers effectively.

Automated Triggers

Automatically send surveys after ticket closure or conversation completion with custom delays.

Feedback Analytics

Access real-time dashboards and visual reports to analyze survey results and track performance.

Agent Performance Tracking

Monitor individual agent ratings, feedback trends, and performance scores across teams.

Oversurvey Protection

Control survey frequency to avoid spamming customers and reduce response fatigue.

Custom Domain

Host surveys on branded custom domains to build trust and enhance customer engagement.

Third Party Integration

Connect with Zendesk, Freshdesk, Help Scout, Aircall, and more for seamless workflows.

Mobile Access

Deliver surveys optimized for mobile devices with responsive design and fast loading.

Nicereply Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Customer Support:
Integration:
Training:
Language:

Ubuntu Windows MacOS Linux
Desktop
Web-Based
All Industries
All Businesses
Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
Email, Communities
API Integration
Videos
English

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Nicereply Company Details

Brand Name	Nicereply
Information	Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool. Get more feedback from your customers with personalized CSAT, NPS, and CES surveys.
Founded Year	2012
Director/Founders	Matej Hrescak, Michal Truban
Company Size	1-100 Employees