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Nicereply

Brand: Nicereply

  • 4.0

  • 5 Ratings

A customer experience management software that listens closely to when and what your customers speak, conducts surveys with just one click, and gets honest results.

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Starting Price
$79

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Starting at $79

Nicereply Software Overview

What is Nicereply?

Nicereply is a customer experience management software that understands how and what your customers truly feel. It helps teams measure satisfaction and spot areas that need care. The platform gathers direct feedback from every interaction and makes results easy to read. Businesses use it to keep their relationships (with clients or customers) strong and service consistent.

The undemanding system fits easily into daily work and doesn't slow anything down. Feedback flows naturally without adding new tools or steps. Teams can quickly understand trends and respond before issues grow. The platform is clearly built for clarity, not complexity.

Why Choose Nicereply Software?

  • Customer Focus: Feedback flows in directly from users, showing how each experience truly went. The process feels honest and transparent.
  • Actionable Data: Results highlight exactly where service needs improvement. No time is wasted on confusion.
  • Flexible Use: Whether for employees or customers, surveys stay quick and adaptable. The same tool fits both.
  • Real-Time Response: Feedback appears in almost no time after interaction, keeping everyone updated. No lag or delay ever occurs.
  • Fair Evaluation: Teams get clear recognition for great service. Mistakes turn into chances for improvement.
  • Brand Consistency: Surveys reflect your company design. The idea is to ensure trust through familiar visuals.
  • Easy Analysis: Reports explain patterns without heavy charts or jargon. Every number makes sense.

Benefits of Nicereply Software

  • Simplified Monitoring: Managers can check results instantly anytime. Tracking no longer feels like a hard row to hoe.
  • Customer Loyalty: Genuine feedback creates emotional connection. People tend to return because they feel understood and valued.
  • Employee Awareness: Workers know quite well how they are performing every day. Confidence grows through honest results.
  • Informed Planning: Data supports smarter business strategies. Decisions become faster and more precise than ever before.
  • Reduced Workload: Automated systems replace manual tracking. Teams get to save both time and effort.
  • Consistent Delivery: Standards stay the same across every touchpoint. Quality remains reliable throughout.
  • Long-Term Insights: Historical data shows how service evolved. Every improvement becomes measurable proof.

Nicereply Pricing

Nicereply price starts at USD 79 per month at techjockey.com. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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Nicereply Company Details

Founded Year:  2012

Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool. Get more feedback from your customers with personalized CSAT, NPS, and CES surveys.

Director/Founders Matej Hrescak, Michal Truban
Company Size 1-100 Employees

Nicereply Pricing & Plans

Starter
Starting at $79
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • 100 Responses / month

  • 3 Users

  • CSAT, CES & NPS surveys

  • Unlimited number of active surveys

  • Post-resolution & In-signature email surveys, Link

  • Nicereply Feedback Analytics

Essential
Starting at $149
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • 250 Responses / month

  • 10 Users

  • CSAT, CES & NPS surveys

  • Unlimited number of active surveys

  • Post-resolution & In-signature email surveys, Link

  • Nicereply Feedback Analytics

Growth
Starting at $299
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • 1,000 Responses / month

  • 25 Users

  • CSAT, CES & NPS surveys

  • Unlimited number of active surveys

  • Post-resolution & In-signature email surveys, Link

  • Nicereply Feedback Analytics

Business
Starting at $449
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • 2,500 Responses / month

  • 50 Users

  • CSAT, CES & NPS surveys

  • Unlimited number of active surveys

  • Post-resolution & In-signature email surveys, Link

  • Nicereply Feedback Analytics

Nicereply Features

  • icon_check CSAT Surveys
    Collect one-click customer satisfaction feedback after interactions to measure service quality consistently.
  • icon_check NPS Surveys
    Track customer loyalty with Net Promoter Score surveys to identify promoters, passives, and detractors.
  • icon_check Survey Distribution
    Deliver surveys via email, signature, pop-up, or custom link to collect feedback across all channels.
  • icon_check Custom Branding
    Personalize themes, colors, logos, and scales to align surveys with your brand identity.
  • icon_check Multi-Language Support
    Translate surveys into multiple languages to collect feedback from global customers effectively.
  • icon_check Automated Triggers
    Automatically send surveys after ticket closure or conversation completion with custom delays.
  • icon_check Feedback Analytics
    Access real-time dashboards and visual reports to analyze survey results and track performance.
  • icon_check Agent Performance Tracking
    Monitor individual agent ratings, feedback trends, and performance scores across teams.
  • icon_check Oversurvey Protection
    Control survey frequency to avoid spamming customers and reduce response fatigue.
  • icon_check Custom Domain
    Host surveys on branded custom domains to build trust and enhance customer engagement.
  • icon_check Third Party Integration
    Connect with Zendesk, Freshdesk, Help Scout, Aircall, and more for seamless workflows.
  • icon_check Mobile Access
    Deliver surveys optimized for mobile devices with responsive design and fast loading.
Nicereply Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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Nicereply Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Email Communities
Language
English
Integration
API Integration
Training Resources
Videos

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Nicereply Review

4.0

Out of 5

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Overall Rating

Based on
5 Verified Ratings

Rating Breakdown

  • Features 3.9
  • Value for Money 4.4
  • Ease of Use 3.8
  • Customer Support 4.3

80% Recommend this Product

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Techjockey Trusted Reviews from Verified Users

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    Whats great - I can do tests whenever I have free time, which is convenient. read more

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How much does Nicereply cost?

The cost of Nicereply starts at USD 79 per month at techjockey.com. That said, the final price may change (for different users) depending on any added features, number of users, and deployment type.

Who uses Nicereply Software?

Nicereply is primarily used by customer service teams, business managers, and support professionals. The platform helps them measure satisfaction and improve client interactions.

Is there a mobile app available for Nicereply Software?

The software does not currently come with a standalone mobile app for iOS or Android devices. However, its mobile-ready surveys work perfectly through any browser on smartphones or tablets.

Which operating systems are compatible with Nicereply Software?

Nicereply works smoothly across Ubuntu, Windows, macOS, and Linux operating systems. Users can easily access the platform through any standard web browser.

Does Nicereply Software offer a free trial?

Yes, Nicereply does provide a free trial for new or interested users. It allows businesses to explore the software and understand its full capabilities before subscribing.

How does Nicereply Software function?

Nicereply collects customer feedback through short, integrated surveys after interactions. The responses are then analyzed to assess service quality and team performance effectively.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.