Description
Pricing
Features
Specification
Review
Compare
FAQs
Alternatives
View Gallery
Brand: Salesforce
Salesforce CRM is designed to help businesses manage their customer interactions, sales, and data. It enables organizations to streamline processes, improve customer service, and grow sales. ...Read more
Get Free Expert Consultation
Let us know your business needs clearly
Verified & Trusted
Vendors
Safe & Secure
Payment
Personalized
Experts Support
Starting at $ 25.00
Features
Customer Information Management (CIM) Sales Enablement Marketing Automation Data Sourcing / Integrations Collaboration and Communication Tools See all 
We make it happen! Get your hands on the best solution based on your needs.
Customer Information Management (CIM)
Customer Profiles Detailed views of customer information and interaction history. Audience Segmentation Categorize customers based on specific criteria for targeted marketing. CRM Database Centralized repository for storing and managing customer data. Interaction History Chronological record of all communications with each customer. Account Management Tools to oversee and maintain customer accounts and relationships. Sales Enablement
Territory Management Assign and manage sales regions to optimize coverage. Quote Management Create, track, and manage sales quotations efficiently. Sales Order Management Oversee and process customer orders from initiation to fulfillment. Business Process Automation (BPA) Automate repetitive tasks to streamline business operations. Sales Funnel Management Visualize and manage potential sales prospects through stages. Sales Projections Predict future sales and revenue based on current data. Lead Lifecycle Management Track and nurture leads from acquisition to conversion. Automated Sales Workflow Streamline sales processes through automation of tasks. Contract Management Create, store, and track customer contracts systematically. Opportunity Management Identify and manage potential sales opportunities effectively. Marketing Automation
Drip Campaigns Automated series of emails sent based on user actions or timelines. Lead Nurturing Develop relationships with potential customers through targeted content. Email Campaigns Design and send targeted email marketing messages. Customer Journey Mapping Visual representation of the customer experience across touchpoints. Campaign Automation Automate marketing campaigns across multiple channels. Customer Segmentation Divide customers into groups for personalized marketing. Trigger-Based Automation Initiate actions in response to specific customer behaviors. Data Sourcing / Integrations
Social Media Integration Connect and manage social media channels within the CRM. API Integration Utilize APIs to enable custom integrations with other systems. Data Import/Export Transfer data into and out of the CRM system seamlessly. Ecommerce Integration Link CRM with online shopping platforms for streamlined sales. Calendar Integration Sync calendars to schedule and track meetings and events. Third Party Integrations Connect with external applications to enhance CRM functionality. Email Marketing Tools Integration Connect with email platforms for cohesive marketing efforts. Marketing Tools Integration Integrate with various marketing platforms for unified operations. Interactive Voice Response (IVR) Integration Incorporate IVR systems for automated telephony interactions. Collaboration and Communication Tools
Omnichannel Support Provide consistent customer service across multiple channels. Template and Document Management Store and manage templates and documents centrally. Sales Process Task Management Assign and monitor tasks related to the sales process. Internal Messaging System Facilitate real-time communication within the organization. Security & Compliance
Data Encryption Protect data through encryption during storage and transmission. Role-Based Access Control (RBAC) Restrict system access based on user roles. Backup & Disaster Recovery Ensure data is backed up and recoverable in emergencies. GDPR & Data Privacy Comply with data protection regulations to safeguard privacy. Activity Logs Record user activities for monitoring and auditing purposes. AI & Machine Learning
Predictive Analytics Analyze data to forecast future trends and behaviors. AI Assistants Utilize AI-driven tools to automate tasks and provide insights. Lead Scoring Evaluate leads to prioritize based on conversion likelihood. Reporting & Analytics
Predictive Analytics Analyze data to forecast future trends and behaviors. Campaign Performance Track marketing campaign success through engagement, conversion, and ROI. Real-Time Analytics Instant access to reports and insights for agile decision-making. Customer Insights Analyze customer behavior, preferences, and interactions for data-driven decisions. KPI Tracking Measure key performance indicators (KPIs) to evaluate business success. Personalized Dashboards Custom dashboards to track KPIs, sales, and customer insights in real-time. Market Trend Analysis Identify industry trends to adapt strategies and stay competitive. Sales Reports Monitor sales performance with detailed reports on revenue, deals, and targets. Alerts & Notifications
Push Notifications Send notifications to mobile devices for quick updates and reminders. Error Logs Track and report system errors for quick resolution. Event-Triggered Notifications Automatically notify users when specific CRM events occur. SLA Violations Alert teams when service-level agreements (SLAs) are not met. Customer Activity Alerts Receive alerts when customers take key actions, like purchases or inquiries. Real-Time alerts Instant notifications for critical business updates and customer interactions. Others
Data Storage Safely store various data, including products, projects, and lead information. Permission Management Define custom access checks for individual users.
Have recommended this product
Overall Score
Review this product
Your valuable feedback helps others like you make a better decision.
Pros
“Salesforce CRM’s beat notification feature ensures timely updates, helping sales teams stay on top of their schedules and client visits efficiently.” NISHANT PATEL - May 15, 2025
“Brings teams together with fully integrated, customized tools. Provides a single, shared view of every customer.” Yashika - Feb 12, 2025
“Best customer relationship management tool. I have used this tool for two years, it gives awesome performance with 0 glitches. Best support and user-friendly tool.” Lucky - May 11, 2024
Cons
“Salesforce CRM lacks calling and call recording features on iOS, which can limit communication capabilities for users on Apple devices.” NISHANT PATEL - May 15, 2025
“Not very beginner friendly, but apart from that, everything's good!” Yashika - Feb 12, 2025
“It’s hard to use for beginners like me. It does have a learning curve.” Shraddha Srivastava - Feb 26, 2024
“Salesforce CRM Review: Pros and Cons”
4.3
Review by: derechapatriotaespanola
“Salesforce CRM Review Is it really worth it???”
4.5
Review by: elias
“Salesforce CRM Honest Review Watch Before Using”
4.3
Review by: Wise Explainer
Verified reviewer:
Founder, Construction
2-100 Employees
Reviewed on: May 15, 2025
Verified reviewer:
Administrator, IT
Individual
Reviewed on: Apr 21, 2025
Verified reviewer:
Founder, Arts and Crafts
101-500 Employees
Reviewed on: Feb 12, 2025
| Brand Name | Salesforce |
| Information | We're Salesforce, the customer company. CRM + Data + AI + Trust. |
| Founded Year | 1999 |
| Director/Founders | Adam Evans, Halsey Minor, Marc Benioff, Max Comparetto, Parker Harris |
| Company Size | 1000+ Employees |
| Other Products | Pardot |
20,000+ Software Listed
Unbiased Comparison
Read Authentic Reviews
500,000+ Monthly Users
USA
India
