New Delhi: Bengaluru-based AI startup LimeChat is shaking up the online shopping scene with its latest offering: a powerful chatbot optimized for e-commerce customer support. Developed in partnership with Microsoft, this chatbot boasts near-perfect accuracy and aims to redefine the customer experience with personalized, efficient, and secure interactions.
Powered by Microsoft Azure’s cutting-edge AI technology, the chatbot continuously learns and adapts, becoming more helpful with each interaction. Its seamless integration with popular platforms like WhatsApp and Shopify makes it readily available to hundreds of brands, including HUL, ITC, and Wow Skin Science. LimeChat’s impressive track record includes over 300 partnerships and a revenue of $2.8 million, solidifying its position as a game-changer in the industry.
This partnership marks a significant step forward in customer support,” says LimeChat founder Nikhil Gupta. “By leveraging Microsoft’s AI capabilities, we’re transforming how customers interact with brands, making it smoother and more convenient than ever.
Early adopters like Wow Skin Science have already witnessed the benefits, experiencing a 15% increase in automation rates and positive customer feedback.
Sangeeta Bavi, Executive Director at Microsoft India, echoes the excitement: LimeChat is a leading force in revolutionizing e-commerce, and we’re proud to collaborate with them to redefine customer service through the power of AI.
With its advanced AI capabilities and strategic partnership, LimeChat’s chatbot is poised to reshape the e-commerce landscape, offering a more personalized and efficient customer experience for online shoppers everywhere.
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