New Delhi: Kapture CX, that is a SaaS based platform for customer experience, has generated $4 million in a Series A round led by CVP (Cactus Venture Partners).
The capital will be used for expanding Kapture CX’s presence in international markets and enhance the product offerings. This will also strengthen the team as said by Kapture CX in the press release. The platform was co-founded by Sheshgiri Kamath and Vikas Garg.
It is a customer support automation platform that has its focus on customer support and personal customer interaction. The single platform enables users to gather and segregate the prospect interactions. Internet companies, banking & financial services, travel, consumer durable companies, and retail (offline and online) get deep vertical offerings from it.
According to reports, there has been a growth of 81% in revenues to Rs. 20.8 crore from operations in FY22. The annual financial statement states that Kapture CX’s profit shot up from Rs. 5.3 lakh in FY21 to Rs. 1.06 crore in FY22. It has on-ground operations in USA, Indonesia, Philippines, UAE, and India with customers like Nykaa, Meesho, Tata 1MG, Unilever, Reliance, ITC, and BigBasket.