After recently analyzing the aftermarket service lifecycle management application market, Frost & Sullivan awarded Syncron the ‘2022 North American Enabling Technology Leadership Award’ based on their analysis. To assist clients in optimizing pricing, profitability, and customer service. The company provides a fully integrated bunch of software-as-a-service (SaaS) solutions. With expertise in the agricultural, automotive, industrial equipment, construction, and mining sectors, Syncron offers aftermarket services for various manufacturing industries.
Wallace Lau (Industry Principal, Frost & Sullivan) said, “The Syncron Price solution provides customers with an average profit increase of 5.2% across multiple manufacturing industries, with auto parts distributors being the highest. It also enables customers to achieve visibility across all their part categories and collect real-time customer feedback to meet the changing market dynamics and customer base proactively.”
With the help of the Syncron Service Supply Chain inventory solution, customers can cut their freight and aftermarket supply chain expenses by up to 40%. This is done by calculating various part demand probabilities. Two client success stories from NFI Parts and PACCAR demonstrate how the solution adds value with accuracy and organizational transparency at every stage of the supply chain. PACCAR offers transparency on all the returns and lowers total costs, while NFI Parts enables on-demand delivery to significantly reduce downtime for clients.
Dr. Friedrich Neumeyer (CEO, Syncron) said, “At Syncron, we focus on creating connected solutions that enable our customers to deliver a superior customer experience. OEMs and their distribution networks that promote brand loyalty first will inevitably see increased revenue and profitability for every service interaction.”
Lau further added, “Syncron enables customers to optimize their parts inventory, delivery time, and service quality to meet the challenging demands of service-driven business models.”
This prize is given annually by Frost & Sullivan to a business that has created ground-breaking technology that improves current products and makes it possible to create new ones and applications. Companies in many regional and international markets are honored with Frost & Sullivan’s ‘Best Practices Awards’ for exhibiting exceptional achievement and excellent performance in technological innovation, leadership, strategic product creation, and customer service.