Vymo the world’s major sales engagement platform for finance, has received a score of 54 by Net Promoter, which is an increase of +19 in the score. This happened because it upgraded its cell phone interface for a better user experience.
The latest quality survey showed that this upgrade increased productivity and provided a better sales process for agents, business leaders, and managers.
Vymo analyzed the reviews of customers to improve its interface enabling users to view analytic information like lead engagement and account health from a single screen. This has reduced the hassle of switching between systems for users.
Additionally, the platform’s intelligence layer that leads users towards successful sale results is optimized to deliver an engaging experience to end users. Sales agents are directed towards converting a lead by alerts, reminders, and next best actions, powered by the Vymo nudge engine.
Vymo nudge engine can surface the correct insights to the right users at the appropriate time. This brings positive behavioral shifts in users which leads to the occurrence of best actions, which creates an improvement in the standards of sales.
According to Yamini Bhat CEO at Vymo, the company investigates the issues faced by customers and comes up with solutions to improve their existing products. Hence users’ satisfaction score like NPS is an indicator for Vymo to improve their customer experience.