Call Journey VS Kapture CX

Let’s have a side-by-side comparison of Call Journey vs Kapture CX to find out which one is better. This software comparison between Call Journey and Kapture CX is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Call Journey or Kapture CX fits your business.

Comparison

Add Product

Call Journey

Get Now

Kapture CX

4.2

Get Now

Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

Get Now

Price on Request

Get customise plan according to your business requirement

Get Now

Free Trial
Lifetime Plan

Free Trial

Ratings

Overall ratings

Not Available

Currently no ratings are available. Please check back later

4.2

16 Ratings & 16 Reviews

Features 4.2

Value for Money 4.2

Ease of Use 4.2

Customer Support 4.1

Likelihood to Recommend

See all Kapture CX reviews

Pros & Cons

Pros

Not Available

Currently no pros are available. Please check back later

Its user friendly interface ,easy accessibility - Srijit Saha Sep 05, 2024

We've been incredibly impressed with how Kapture has transformed our customer su...Read more - Hemant Sahoo Sep 04, 2024

Cons

Not Available

Currently no cons are available. Please check back later

We need to use an additional dialer to do inbound and outbound calls.Can be mor...Read more - Srijit Saha Sep 05, 2024

As of now, we have nothing to dislike about. - Hemant Sahoo Sep 04, 2024

Reviews

Verified customer reviews

Not Available

Currently no reviews are available. Please check back later

User friendly!

Srijit Saha Sep 05, 2024

Captured by Kapture CRM

Hemant Sahoo Sep 04, 2024

See all Kapture CX reviews

Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Automatic Transcription
Agent Performance Metrics
Compliance Monitoring
Quality Assurance
Predictive Analytics
Data Bridge Connector
Real Time Analytics
Multi Language Support
Intent Recognition
Sentiment Analysis
Speech Analytics
Call Categorization
Call Recording
Call Transfer Support

Dashboard
Call Logging
Customer Support
Collaboration
360° Customer View
Omnichannel
Seamless Sales, Service & Support
Customer Service
Call Center Management
Audit Trail
Routing
Customizable Branding
Mobile App
Ticketing Management
Chatbot
Analytics & Reporting
Agent Assist
Dashboards
Live Chat

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

Feedier

smg360

Varta

Sprinklr Service

See all Call Journey alternatives

Feedier

smg360

Sprinklr Service

Varta

See all Kapture CX alternatives

Call Journey vs Kapture CX Comparison FAQs

Software questions,
answered

While Call Journey offers customized features, Kapture CX has diverse modules. Select between Call Journey or Kapture CX as per your business needs.

Both these products offer similar features but with a different approach. While Call Journey emphasizes on user experiences, Kapture CX focuses on functionalities.

It all depends on the functionalities that you prefer. While Call Journey offers add-ons along with essential features, Kapture CX emphasizes on customization.

No, the difference between Call Journey and Kapture CX lies in terms of features and functionalities. While Call Journey can be customized as per the user’s needs, Kapture CX addresses the diverse audience.

It depends upon your business requirement. Both Call Journey and Kapture CX provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Call Journey is customizable, Call Journey offers comprehensive modules.

A Quick Comparison Between Call Journey vs Kapture CX

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Call Journey vs Kapture CX In terms of Features
Comparison Between Call Journey and Kapture CX In terms of Deployment Type
Call Journey or Kapture CX: Which Is Ideal for Your Industry
Which Is Better? - Call Journey or Kapture CX

Comparison of Call Journey vs Kapture CX In terms of Features

Call Journey includes features like Automatic Transcription, Agent Performance Metrics, Compliance Monitoring and Quality Assurance. Kapture CX is known for functionalities like Dashboard, Call Logging, Customer Support and Collaboration. When you compare Call Journey vs Kapture CX, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Call Journey and Kapture CX In terms of Deployment Type

While Call Journey supports Web Based deployment; Kapture CX is suitable for Web Based deployment. While selecting between Call Journey and Kapture CX, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Call Journey or Kapture CX: Which Is Ideal for Your Industry

Call Journey is ideal for industries like All Industries. For All Industries, Kapture CX is a better choice. If you are confused between Call Journey or Kapture CX, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Call Journey or Kapture CX

Call Journey and Kapture CX can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Call Journey and Kapture CX during demo to decide which one is best for your business.

Author: Techjockey Team

Call Journey VS Kapture CX

We provide the best software solution for your business needs

Call Journey vs Kapture CX Comparison FAQs

Is Call Journey better than Kapture CX?

Are Call Journey and Kapture CX same?

Which is better Call Journey or Kapture CX?

Is Call Journey the same as Kapture CX?

Can Call Journey replace Kapture CX?

What is the difference between Call Journey and Kapture CX?

A Quick Comparison Between Call Journey vs Kapture CX

Comparison of Call Journey vs Kapture CX In terms of Features

Comparison Between Call Journey and Kapture CX In terms of Deployment Type

Call Journey or Kapture CX: Which Is Ideal for Your Industry

Which Is Better? - Call Journey or Kapture CX

Call Journey VS Kapture CX

We provide the best software solution for your business needs

We've sent an OTP verification code to

Call Journey vs Kapture CX Comparison FAQs

Is Call Journey better than Kapture CX?

Are Call Journey and Kapture CX same?

Which is better Call Journey or Kapture CX?

Is Call Journey the same as Kapture CX?

Can Call Journey replace Kapture CX?

What is the difference between Call Journey and Kapture CX?

A Quick Comparison Between Call Journey vs Kapture CX

Comparison of Call Journey vs Kapture CX In terms of Features

Comparison Between Call Journey and Kapture CX In terms of Deployment Type

Call Journey or Kapture CX: Which Is Ideal for Your Industry

Which Is Better? - Call Journey or Kapture CX

We've sent an OTP verification
code to