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Let’s have a side-by-side comparison of Freshsales CRM vs Microsoft Dynamics Crm vs Salesforce CRM to find out which one is better. This software comparison between Freshsales CRM and Microsoft Dynamics Crm and Salesforce CRM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshsales CRM or Microsoft Dynamics Crm or Salesforce CRM fits your business.
Comparison
Quick View
4 Ratings & 4 Reviews
1 Ratings & 1 Reviews
43 Ratings & 32 Reviews
Pricing
Price Plans
Free Trial
Ratings
Overall ratings
Pros & Cons
Pros
1. Transparent pricing with a free tier for up to 3 users (Growth plan) and 30-d...Read more - Jennifer Chotiner Feb 13, 2025
1. Unified platform with sales, marketing, chat, and phone capabilities, elimina...Read more - Sumit Bohre Feb 13, 2025
AI-powered automation, seamless Microsoft 365 integration, omnichannel customer ...Read more - kartik Bhamri Mar 19, 2025
Salesforce CRM’s beat notification feature ensures timely updates, helping sal...Read more - NISHANT PATEL May 15, 2025
Excellent UI, easy to use for sales and support teams, boosts customer relations...Read more - Madhav Apr 21, 2025
Cons
1. Essential features like workflow automation require Pro/Enterprise plans, ...Read more - Jennifer Chotiner Feb 13, 2025
1. Advanced reporting and AI forecasting are restricted to higher-tier plans (Pr...Read more - Sumit Bohre Feb 13, 2025
Setup and customization require technical expertise. - kartik Bhamri Mar 19, 2025
Salesforce CRM lacks calling and call recording features on iOS, which can limit...Read more - NISHANT PATEL May 15, 2025
High initial cost and steep learning curve for new users. Integration is often t...Read more - Madhav Apr 21, 2025
Reviews
Verified customer reviews
Affordable Starter Plan, Hidden Costs for Scaling!
Jennifer Chotiner Feb 13, 2025
All-in-One CRM for Streamlined Sales and Marketing
Sumit Bohre Feb 13, 2025
Feature-Rich CRM with AI-Powered Insights
kartik Bhamri Mar 19, 2025
Reviews with Video
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Best Use for
Business Size:
Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees
Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees
Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees
Business Type:
Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Industries:
All Industries
All Industries
All Industries
Features
Product features
Customisable Pipeline Views
Quote & Proposal Management
Deal Rotting
Lead Prioritization
Lead Assignment
Workflow Trigger Alerts
Custom Workflow Alerts
Event-Triggered Notifications
Interactive Voice Response (IVR) Integration
Custom Dashboards
Third Party Integrations
Document Sharing & File Storage
Activity Logging
Sales Performance Tracking
Activity Overview Reports
Conversion Reports
Sales Funnel Analysis
Lead and Deal Scoring
GDPR and CCPA Compliance
Auto Qualify Leads
Email Marketing Tools
Call Tracking and Recording
Bulk Email and SMS
Customizable Workflows
Role-Based Access Control (RBAC)
Activity History
Lead Nurturing
Audit Trails
Workflow Automation
Lead Generation
Audit Logs
Sales Forecasting
Predictive Analytics
Opportunity Management
Account Management
Territory Management
Task Management
Deal Management
Lead Qualification
Contact Segmentation
Lead Capture Automation
Task Automation
Calendar Integration
Customer Profiles
IP Whitelisting
Lead Tracking
Data Encryption
API Access
Contact Management
Market Trend Analysis
CRM Database
KPI Tracking
Interactive Voice Response (IVR) Integration
Customer Insights
Omnichannel Support
Marketing Tools Integration
Email Marketing Tools Integration
Customer Segmentation
Third Party Integrations
Interaction History
Sales Funnel Management
Sales Projections
Personalized Dashboards
AI Assistants
GDPR & Data Privacy
Backup & Disaster Recovery
Template and Document Management
Internal Messaging System
Trigger-Based Automation
Automated Sales Workflow
Lead Lifecycle Management
Role-Based Access Control (RBAC)
Calendar Integration
Account Management
Territory Management
Increase Productivity
Improve Project Management
Build Trust
Empower Field Agents
Power Efficiency
Streamline your Customer Service
Personalize your Service
Quote Management
Opportunity Management
Predictive Analytics
Push Notifications
Audience Segmentation
Customer Profiles
Sales Order Management
Data Encryption
Lead Nurturing
Sales Reports
Data Import/Export
Social Media Integration
Improve Engagement
Customer Activity Alerts
CRM Database
SLA Violations
Event-Triggered Notifications
KPI Tracking
Customer Insights
Omnichannel Support
Marketing Tools Integration
Email Marketing Tools Integration
Third Party Integrations
Real-Time Analytics
Interaction History
Business Process Automation (BPA)
Sales Funnel Management
Market Trend Analysis
Personalized Dashboards
AI Assistants
GDPR & Data Privacy
Backup & Disaster Recovery
Template and Document Management
Campaign Automation
Automated Sales Workflow
Lead Lifecycle Management
Sales Projections
Error Logs
Role-Based Access Control (RBAC)
Customer Journey Mapping
Drip Campaigns
Predictive Analytics
Quote Management
Territory Management
Permission Management
Integration
Data Storage
Order Processing
Collaboration
Contract Management
Social Media Integration
API Integration
Data Import/Export
Campaign Performance
Calendar Integration
Push Notifications
Email Campaigns
Audience Segmentation
Ecommerce Integration
Customer Profiles
Sales Order Management
Data Encryption
Lead Nurturing
Case Management
Gallery
Specifications
Deployment
Web based
On Premises
Web based
On Premises
Web based
On Premises
Device Supported
Desktop
Mobile
iPad
Tablet
Desktop
Mobile
iPad
Tablet
Desktop
Mobile
iPad
Tablet
Supported Platforms
Windows
Mac OS
Android
iOS
Linux
Ubuntu
Windows
Mac OS
Android
iOS
Linux
Ubuntu
Windows
Mac OS
Android
iOS
Linux
Ubuntu
Languages support
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