Medallia VS Birdeye

Let’s have a side-by-side comparison of Medallia vs Birdeye to find out which one is better. This software comparison between Medallia and Birdeye is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Medallia or Birdeye fits your business.

Comparison

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Medallia

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Birdeye

4.4

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Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

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Price on Request

Get customise plan according to your business requirement

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Free Trial
Lifetime Plan

Free Trial

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Ratings

Overall ratings

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4.4

13 Ratings & 13 Reviews

Features 4.3

Value for Money 4.4

Ease of Use 4.4

Customer Support 4.7

Likelihood to Recommend

See all Birdeye reviews

Pros & Cons

Pros

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AI responses and sentiment analysis are standout features. - RS Game Aug 10, 2025

Reputational improvements and increased customer engagement. - Global shopaholics Jul 31, 2025

Cons

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Third-party integration issues like Yelp or POS syncs can disrupt data flow. - RS Game Aug 10, 2025

Auto-renewal and cancellation processes were difficult. - Global shopaholics Jul 31, 2025

Reviews

Verified customer reviews

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Great AI Features, but Watch for Integration Glitches

RS Game Aug 10, 2025

Great Results but Beware of Auto-Renewals

Global shopaholics Jul 31, 2025

See all Birdeye reviews

Reviews with Video

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Restaurant Reviews & Ratings Software | Birdeye Customer Experience Management

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Industries:

Manufacturing
Hospitality
Healthcare
Retail
Automobiles
Tours and Travels
Insurance
Restaurant
Financial Institutions

All Industries

Features

Product features

Experience Cloud
AI-Powered Analytics
Digital Experience Scoring
Speech & Text Analytics
Feedback Collection
Dashboards
Quality Management
Sentiment Analysis
Security & Compliance

Dashboards
Surveys
Ticketing
Listing Management
Referral Analytics
Social Sharing
Sentiment Analysis
Response Management
Campaign Management
Insights

Gallery

All Videos & Images

See all (3)

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Compliance Regulations:

COPPA
HIPAA
CCPA
CPRA
ECPA

COPPA
HIPAA
CCPA
CPRA
ECPA

Alternatives

Top Alternative Products

Feedier

Kapture CX

smg360

Varta

See all Medallia alternatives

Feedier

Kapture CX

smg360

Varta

See all Birdeye alternatives

Medallia vs Birdeye Comparison FAQs

Software questions,
answered

While Medallia offers customized features, Birdeye has diverse modules. Select between Medallia or Birdeye as per your business needs.

Both these products offer similar features but with a different approach. While Medallia emphasizes on user experiences, Birdeye focuses on functionalities.

It all depends on the functionalities that you prefer. While Medallia offers add-ons along with essential features, Birdeye emphasizes on customization.

No, the difference between Medallia and Birdeye lies in terms of features and functionalities. While Medallia can be customized as per the user’s needs, Birdeye addresses the diverse audience.

It depends upon your business requirement. Both Medallia and Birdeye provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Medallia is customizable, Medallia offers comprehensive modules.

A Quick Comparison Between Medallia vs Birdeye

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Medallia vs Birdeye In terms of Features
Comparison Between Medallia and Birdeye In terms of Deployment Type
Medallia or Birdeye: Which Is Ideal for Your Industry
Which Is Better? - Medallia or Birdeye

Comparison of Medallia vs Birdeye In terms of Features

Medallia includes features like Experience Cloud integration, AI-Powered Analytics and Detection, Digital Email Signing and Speech Recognition. Birdeye is known for functionalities like Dashboards, Surveys, Ticketing and Listing Management. When you compare Medallia vs Birdeye, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Medallia and Birdeye In terms of Deployment Type

While Medallia supports Web Based deployment; Birdeye is suitable for Web Based deployment. While selecting between Medallia and Birdeye, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Medallia or Birdeye: Which Is Ideal for Your Industry

Medallia is ideal for industries like Manufacturing, Hospitality and Healthcare. For All Industries, Birdeye is a better choice. If you are confused between Medallia or Birdeye, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Medallia or Birdeye

Medallia and Birdeye can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Medallia and Birdeye during demo to decide which one is best for your business.

Author: Techjockey Team

Medallia VS Birdeye

We provide the best software solution for your business needs

Medallia vs Birdeye Comparison FAQs

Is Medallia better than Birdeye?

Are Medallia and Birdeye same?

Which is better Medallia or Birdeye?

Is Medallia the same as Birdeye?

Can Medallia replace Birdeye?

What is the difference between Medallia and Birdeye?

A Quick Comparison Between Medallia vs Birdeye

Comparison of Medallia vs Birdeye In terms of Features

Comparison Between Medallia and Birdeye In terms of Deployment Type

Medallia or Birdeye: Which Is Ideal for Your Industry

Which Is Better? - Medallia or Birdeye

Medallia VS Birdeye

We provide the best software solution for your business needs

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Medallia vs Birdeye Comparison FAQs

Is Medallia better than Birdeye?

Are Medallia and Birdeye same?

Which is better Medallia or Birdeye?

Is Medallia the same as Birdeye?

Can Medallia replace Birdeye?

What is the difference between Medallia and Birdeye?

A Quick Comparison Between Medallia vs Birdeye

Comparison of Medallia vs Birdeye In terms of Features

Comparison Between Medallia and Birdeye In terms of Deployment Type

Medallia or Birdeye: Which Is Ideal for Your Industry

Which Is Better? - Medallia or Birdeye

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