Birdeye Reviews & Ratings

4.6/5

“Good value for what we needed – though price matters”

For our mid-sized business, the cost of Birdeye was justified by the volume of reviews and improved visibility we got. If you’re very small you may still evaluate cost relative to results.

Pros : It helps us with our online presence and offers great support.

Cons : “Cost/month” is a concern.

Switched from : Answerdash

Reason to switch : We switched because the smaller tool had fewer features and less scalability; Birdeye gave more for the budget even if it required commitment.

4.5/5

“Our reputation went from weak to strong, thanks to Birdeye”

As marketing manager, I needed a tool that could help boost our online review volume. After switching to Birdeye, our ratings improved and we saw more customer engagement directly tied to our positive reviews.

Pros : With Birdeye, we’ve increased our number of reviews by nearly 200% YoY … which has greatly contributed to brand lift and recall.

Cons : Cost/month, not getting as many reviews as I would hope.

Switched from : Podium

Reason to switch : We switched from Podium because although it had review features, Birdeye offered better multi-site support and stronger analytics for our chain of locations.

4.5/5

“Automated review requests increased our feedback flow”

I don’t have time to chase every customer individually for feedback. With Birdeye, we set up automated review prompts (via SMS or email) and more customers began leaving reviews without manual follow-up.

Pros : The automation tools for sending review requests are a huge time-saver and really helped boost our visibility and reputation.

Cons : Sometimes auto-responses feel impersonal or inaccurate.

Switched from : GetFiveStars

Reason to switch : We switched because GetFiveStars required too much manual setup for our growing business; Birdeye’s automation simplified the process.

4.5/5

“Streamlined all my reviews into one dashboard”

I switched to Birdeye because our business had dozens of review sites and no easy way to track or respond. With Birdeye we now see all reviews (Google, Facebook, Yelp etc.) in one place, which saves a lot of time and improves our responsiveness.

Pros : It’s simple to use, easy to navigate and gives me all my reviews in one place.

Cons : Sometimes the platform is a bit glitchy and the features can take a little time to learn at first

Switched from : ReviewTrackers

Reason to switch : We moved away from ReviewTrackers because it lacked the strong integration with listings and review-automation features that Birdeye offers for multi-location businesses.

4.5/5

“Excellent support and onboarding which is a BIG plus”

During onboarding I appreciated the responsive account manager and regular check-ins. For small to mid-size businesses, that kind of support matters a lot.

Pros : Everyone at Birdeye is very helpful and professional and the tools they offer to grow your business are flexible.

Cons : Integration with other software platforms could be improved.

Switched from : Yotpo

Reason to switch : We changed from Yotpo because its support was less personalised for our niche location-based business; Birdeye offered that tailored attention.

4.5/5

“Great for Agencies—Robust Integrations Help Scale”

As an agency serving multiple clients, Birdeye’s unified review tools and integrations made scaling easier. Still, complex support tickets can take a while to resolve.

Pros : Birdeye seamlessly integrates with various systems, and we’ve grown significantly using it.

Cons : Support can sometimes feel slow when handling complex setups.

Switched from : Glassbox

Reason to switch : Glassbox lacked seamless integration capabilities. Birdeye offered more robust connection options and growth potential.

4.5/5

“Great AI Features, but Watch for Integration Glitches”

Birdeye’s AI tools—replying to reviews and filtering sentiment—are extremely smart. Still, we ran into hiccups syncing with Yelp and our POS, which caused data inconsistencies.

Pros : AI responses and sentiment analysis are standout features.

Cons : Third-party integration issues like Yelp or POS syncs can disrupt data flow.

Switched from : Crownpeak

Reason to switch : Crownpeak had smoother integrations with directories and fewer sync issues.

4.5/5

“Mobile and SMS features improved our communications”

We started using Birdeye’s mobile dashboard to monitor reviews and respond on the go. The SMS-invite system for review requests was especially helpful for our field team.

Pros : This application is easy to implement and integrates well.

Cons : Images load slowly in chat or that media capabilities could improve.

Switched from : Oracle Customer Experience

Reason to switch : We switched because our old system for invites was email-only and had low response; Birdeye’s SMS + mobile solution boosted engagement.

4.5/5

“Powerful platform, but onboarding takes attention”

Implementing Birdeye took some internal training and setup (listing verification, review flows, templates). But once we rolled it out, the efficiency gains were clear. If you plan to adopt it I recommend dedicating a launch period.

Pros : Has made managing our reviews effortless.

Cons : Features can take a little time to learn and the platform offers so many tools.

Switched from : SmartDX

Reason to switch : We switched because the basic aggregator lacked automation, listing management and deep analytics; Birdeye is more complete but needs proper setup.

4.5/5

“Great for multi-location operations”

With 15 storefronts, disparate review channels were a nightmare. Birdeye enabled me to consolidate listings, reviews and responses under one umbrella which improved consistency and control.

Pros : Allows us to manage reviews across all our locations in one centralized dashboard

Cons : Bulk review options could be improved.

Switched from : LocalClarity

Reason to switch : We transitioned from LocalClarity because as we scaled, its platform lacked deeper review-request automation and integrations, Birdeye scaled better for us.