SogoCX

What is SogoCX?

SogoCX by Sogolytics is a powerful customer experience management software designed to help businesses listen to and act on their customers’ feedback in real time.

It lets you collect feedback from multiple channels like email, SMS, website, and apps to understand how customers feel. The platform tracks key CX metrics like NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score).

With advanced analytics, it uses natural language processing (NLP) to uncover customer sentiment, themes, and pain points.

You can visualize the entire customer journey and map feedback at different touchpoints for better insights. SogoCX enables you to close the loop by creating tasks, alerts, and workflows when customers give critical feedback.

It integrates with other tools such as Salesforceand Hubspotto centralize your CX data. Its flexibility allows you to define custom metrics, tags, and workflows based on your business needs.

Why Choose SogoCX Software?

• Experience Navigator for CX: Instantly generate tailored CX strategies with one-click surveys, metrics, and action plans.
• Omnichannel Feedback: Gather customer responses from email, SMS, websites, apps, QR codes, and social platforms.
• Voice of Customer (VoC): Capture real customer opinions to understand their true needs and emotions.
• Customer Journey Mapping: Track and analyze feedback across every stage of the customer journey.
• Directories: Connect customer profiles with feedback and behavior data to enable targeted outreach and deeper insight into every journey.
• CX Metrics Tracking: Measure key indicators like NPS, CSAT, and CES accurately.
• Advanced Analytics: Use AI and NLP to detect trends, sentiment, and patterns in feedback.
• Key Driver Analysis: Identify the main factors influencing customer satisfaction and loyalty.
• Close-the-Loop Workflows: Act quickly with automated tasks and alerts for feedback resolution.
• Automated Invitations: Send feedback requests automatically based on customer behavior.
• Flexible API Integration: Connect effortlessly with your existing systems and tools.

How does SogoCX function?

SogoCX functions as a unified command center for customer experience, integrating your core tools to actively drive relationships and revenue. From the first visit to post-sale support, it maps the entire customer journey and uses intelligent workflows to automate follow-ups, ensuring no lead falls through the cracks.

The tool transforms scattered interactions into a clear roadmap by unifying feedback metrics (like NPS and CSAT), leveraging AI for predictive analytics, and tagging data in real-time for segmentation. This enables personalized, proactive engagement, moving teams from reactive support to strategic experience management.

Benefits of SogoCX Software

• Custom CX Metrics: Define your own performance indicators and journey stages.
• Enterprise Security: Ensure safe data handling with role-based access and audit logs.
• Seamless Integrations: Integrate smoothly with CRMs like Salesforce, Tableau, and Zapier.
• Cross-Team Collaboration: Share insights across all departments.
• Scalable Platform: Support business growth from small teams to large enterprises.
• Secure Data Handling: Protect feedback data with encryption and compliance standards.
• Proactive CX Strategy: Address customer issues before they become problems.
• Detailed Reporting: Create clear, visual reports for performance analysis.
• Actionable Insights: Turn feedback into practical steps to improve loyalty and retention.
• Workflow Automation: Automate actions and responses based on feedback rules.
• 360-Degree Customer View: See complete customer profiles with all interactions and feedback.
• API Integration: Seamlessly connect with other business systems and applications.
• Dashboards: View performance data in clear, visual reports.
• Segmentation & Filtering: Sort and analyze feedback based on specific criteria.
• Multilingual Support: Collect feedback in multiple languages for global reach.
• Secure and Compliant: Ensure data protection with strong security standards.
• Templates: Use ready-made templates for quick and easy feedback collection.

SogoCX Pricing

SogoCX price is available upon request, as listed on techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.