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SogoCX

Brand: Sogolytics

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Features

  • check_icon Feedback Collection
  • check_icon Voice of the Customer (VoC)
  • check_icon Customer Journey Mapping
  • check_icon Advanced Feedback Analytics
  • check_icon Real-Time alerts

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SogoCX Pricing & Plans

SogoCX price is available on request

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SogoCX Features

  • icon_check Feedback Collection Capture customer feedback across email, SMS, web, apps, QR codes and social channels.
  • icon_check Voice of the Customer (VoC) Continuous listening to customers’ sentiments and behaviors via structured and unstructured inputs.
  • icon_check Customer Journey Mapping Visualize and analyze every phase of the customer journey to identify friction and opportunities.
  • icon_check Advanced Feedback Analytics Use NLP, key driver analysis, and sentiment analysis to uncover what really drives satisfaction or dissatisfaction.
  • icon_check Real-Time alerts Get instant notifications when key customer feedback or experience metrics cross thresholds.
  • icon_check Workflow Automation Automate tasks, approvals and follow-ups based on feedback or event triggers.
  • icon_check 360-Degree Customer View Combine operational, transactional and feedback data to get a unified view of each customer.
  • icon_check API Integration Seamlessly integrate with CRM systems (Salesforce etc.), BI tools and push/pull data via API.
  • icon_check Dashboards Track NPS, CSAT, CES or custom CX metrics and display them in tailored dashboards.
  • icon_check Segmentation & Filtering Filter feedback and analytics by location, product line, journey stage or customer segment.
  • icon_check Multilingual Support Collect feedback in multiple languages and deploy across global operations.
  • icon_check Secure and Compliant Enterprise-grade security, encryption, compliance with standards like SOC 2 etc.
  • icon_check Templates Pre-built templates plus automated sending of invitations to capture timely feedback.

SogoCX Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Medium Business, Enterprises, SMEs
  • Phone, Email, Live Chat
  • API Integration
  • Webinars, Videos
  • English

SogoCX Reviews and Ratings

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Sogolytics Company Details

Brand Name Sogolytics
Information Founded in 2013, Sogolytics answered the market demand for a robust survey platform delivering high-quality analysis at an affordable price. Today, clients worldwide trust Sogolytics with their most sensitive data as they investigate customer experience, employee engagement, and more.
Founded Year 2013
Director/Founders Hamid Farooqui
Company Size 101-500 Employees
Other Products SogoSurvey, SogoEX