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Ticketing System
Streamline customer support with a centralized ticket system to track, prioritize, and resolve issues across all channels.
Canned Actions
Respond faster with prebuilt replies and reusable workflows that automate routine steps and speed up ticket resolution.
Task Management
Break tickets into subtasks, assign them to agents, and track progress to ensure every support task is completed on time.
Reports
Generate detailed analytics and performance metrics to track team productivity, ticket trends, and customer satisfaction.
Automation
Automate repetitive tasks with smart rules and triggers to reduce manual effort and boost overall support efficiency.
Knowledge Base
Create and manage articles and FAQs in a self-service portal to help users find answers without contacting support.
Notification
Stay informed with real-time email or in-app alerts about ticket updates, agent assignments, and SLA breaches.
Omnichannel
Handle support across email, chat, phone, social media, and more—all in one place for a unified customer experience.
Customization
Tailor ticket fields, statuses, forms, and workflows to match your team's unique support process and branding.
Administration
Control agent roles, permissions, settings, and system configurations to manage your help desk securely and effectively.
Security
Protect customer data with role-based access, audit logs, SSL, and compliance with modern security best practices.
Brand Name | HAPPYFOX |
Information | HappyFox is a developer of customer support and ticket management software. |
Founded Year | 2011 |
Director/Founders | Shalin Jain |
Company Size | 1-100 Employees |
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