Happyfox Helpdesk

What is Happyfox Helpdesk?

HappyFox Helpdesk is a help desk software that helps manage tickets from multiple channels like email, chat, phone, and social media in one place.

It offers features like smart automation, SLA management, and a self-service knowledge base. The platform allows teams to collaborate efficiently using private notes, canned responses, and collision detection.

With strong security and real-time reporting, it's trusted by businesses worldwide for both internal IT and customer service operations.

Why Choose Happyfox Helpdesk Software?

• Multi-Channel Ticketing: Manage customer queries from email, chat, social media, and phone in one platform.
• User-Friendly Interface: Simplifies agent navigation with a clean and intuitive UI.
• Powerful Automation: Automates tasks, ticket routing, and follow-ups with smart rules.
• Customizable SLAs: Monitor and enforce timely responses with service level agreements.
• Self-Service Portal: Reduce tickets by providing a branded knowledge base and FAQs.
• Robust Reporting & Analytics: Gain insights with real-time performance reports and metrics.
• Collaboration Tools: Boost team efficiency with notes, internal chats, and collision alerts.
• Integrated Task Management: Turn tickets into tasks with deadlines and team assignments.
• Mobile App Support: Manage support operations on the go via iOS and Android apps.
• Scalable for All Sizes: Designed to suit both startups and large enterprises.

Benefits of Happyfox Helpdesk Software

• Custom Ticket Fields & Forms: Collect precise data with fully customizable input fields.
• Secure & Compliant: Ensures data protection with SSL encryption and audit trails.
• Third-Party Integrations: Connects with tools like Salesforce, Slack, Jira, and more.
• Multilingual Support: Supports multiple languages for global customer engagement.
• Internal IT Helpdesk Support: Manages internal tech support and service requests.
• Canned Responses: Speeds up replies with pre-written response templates.
• Customer Satisfaction Surveys: Captures feedback after ticket resolution.
• Custom Branding: Aligns the helpdesk look with your company's branding.
• Cloud-Based & No Installation: Fully web-based with no downloads or setup needed.
• Trusted by Global Brands: Used by thousands of businesses across industries.

Happyfox Helpdesk Pricing

Happyfox Helpdesk price starts at $29 at Techjockey USA.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.