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  1. Business Software
  2. Customer Support Software
  3. Help Desk Software

  4. Mojo Helpdesk

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Mojo Helpdesk

Brand: Metadot

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Mojo Helpdesk centralizes customer and employee support requests, automates workflows, and provides a self-service knowledge base to streamline service at lower cost. ...Read more

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$ 14.00 /Month

Features

  • check_icon Ticket Management
  • check_icon Automated Routing
  • check_icon Self Service Portal
  • check_icon Custom Forms
  • check_icon SLA Management

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Mojo Helpdesk Software Pricing, Features & Reviews

What is Mojo Helpdesk?

Mojo Helpdesk is a help desk software designed to manage customer service and internal support requests efficiently.

It helps teams organize, track, and resolve issues using automation, tagging, and performance metrics like SLAs and satisfaction ratings. The platform is widely used across industries such as IT, education, healthcare, and government.

Known for its ease of use and strong integration with Google Workspace, it supports over 2.5 million users worldwide.

Why Choose Mojo Helpdesk Software?

  • Centralized Ticket Management: Manage all support requests from a single, unified dashboard.
  • Easy to Use: User-friendly interface requiring minimal training.
  • Fast Setup: Get started within minutes without complex installation.
  • Powerful Automation: Automate routing, status updates, and responses.
  • Customizable Workflows: Tailor workflows to match your support process.
  • SLA Tracking: Monitor and manage service level agreements effectively.
  • Built-in Knowledge Base: Provide self-service support with searchable articles.
  • Customer Satisfaction Surveys: Collect feedback to improve service quality.
  • Robust Reporting & Analytics: Track performance, trends, and KPIs.

Benefits of Mojo Helpdesk Software

  • Google Workspace Integration: Works seamlessly with Gmail and Google Apps.
  • Affordable Pricing: Cost-effective plans for all organization sizes.
  • Mobile Access: Access and manage tickets on the go.
  • Multi-Department Support: Support IT, HR, Facilities, and more.
  • Scalable Solution: Grows with your team or organization's needs.
  • Private & Public Portals: Create internal or public-facing ticket portals.
  • Email-to-Ticket Conversion: Automatically convert emails into support tickets.
  • Tagging & Categorization: Organize tickets with tags and categories.
  • Audit Trails & History: View complete ticket activity logs.
  • Secure & Reliable: Hosted securely with high data protection and uptime.
  • Trusted by Thousands: Used by businesses, schools, and governments worldwide.

Mojo Helpdesk Pricing

Mojo Helpdesk price starts at $14 at techjockey.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Mojo Helpdesk Pricing & Plans

Team
  • Full ticket tracking
  • Email integration
  • Self service knowledge base
  • Canned responses
  • Customer ticket history
  • Satisfaction survey
    • Agent
    • Monthly
Starting at $ 14.00
Business
  • All the features of the team plan plus:
  • Agent permissions
  • Escalation rules
  • Ticket merging
  • Round robin assignment
  • Advanced business hours
    • Agent
    • Monthly
Starting at $ 24.00
Enterprise
  • All the features of the business plan plus:
  • Advanced reporting
  • Dedicated account manager
  • Priority support
  • Automated exports
  • Increased quotas
    • Agent
    • Monthly
Starting at $ 34.00

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Mojo Helpdesk Features

  • icon_check Ticket Management Create, track, assign, prioritize and resolve support requests through a centralized ticket system.
  • icon_check Automated Routing Automatically assign or route tickets based on category, time, status, or custom rules.
  • icon_check Self Service Portal Offer customers a branded portal to submit tickets, browse FAQs and find answers independently.
  • icon_check Custom Forms Create ticket forms with tailored fields capturing the exact info your team needs.
  • icon_check SLA Management Define, track and enforce service‑level agreements to meet response and resolution targets.
  • icon_check Workflow Automation Set rules and triggers to streamline repetitive tasks and follow‑up actions.
  • icon_check Reporting & Analytics Generate reports on ticket trends, agent performance, and system activity.
  • icon_check Custom Branding Apply logos, themes and colors to customer portal and emails to match your brand.

Mojo Helpdesk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • API Integration
  • Webinars, Videos
  • English

Mojo Helpdesk Reviews and Ratings

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Metadot Company Details

Brand Name Metadot
Information Our mission is to create software and hardware solutions helping teams across multiple industries support and interact with internal and external stakeholders purposefully, effectively, and intentionally.
Founded Year 2000
Director/Founders Daniel Guermeur
Company Size 1-100 Employees

Mojo Helpdesk FAQ

A Mojo Helpdesk pricing starts at $14 on techJockey.
A No, Mojo Helpdesk does not offer a mobile app.
A Mojo Helpdesk is cloud-based and works on all major operating systems including Windows, macOS, Ubuntu, and Linux.
A Yes, Mojo Helpdesk provides a 30-day free trial.
A Mojo Helpdesk streamlines support by managing tickets, automating workflows, and tracking SLAs in a centralized system.
A Mojo Helpdesk is used by IT teams, schools, government agencies, HR departments, and businesses of all sizes.
A Yes, Mojo Helpdesk free demo is available upon request.
A No, Mojo Helpdesk is a paid software but offers a free trial for new users.

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