Mojo Helpdesk

What is Mojo Helpdesk?

Mojo Helpdesk is a simple and smart help desk software that allows organisations to view and monitor support requests by employees and customers. It collects all requests in one organized place instead of using emails or spreadsheets. It was initially designed by Metadot who failed to access a help desk that could be personified and effective.

Mojo is currently being used to manage IT problems, maintenance requests and any other internal support requirements by several schools, hospitals and businesses. It aids teams to respond quicker and remain organized without complicating matters.No matter the size of your team, Mojo is designed to quickly get started and can be customized to various departments and targets. It is concerned with maintaining service smooth and communication clear.

Why Choose Mojo Helpdesk?

• Quick Setup: It takes you a few minutes to install it without requiring any technical knowledge or complex installation procedures.
• Easy to Use Interface: The interface is created to suit all people. The clean and simple layout makes the Mojo interface easy to use, stress free and quick.
• Supports Any Department: Mojo supports IT, HR, or maintenance and a variety of internal requests.
• Scales with Your Team: It functions perfectly with small groups and is scalable as your company grows.
• Reliable Customer Support: The Mojo support team is friendly, quick, and willing to assist you whenever you need their services.

Key Features of Mojo Helpdesk

• Round Robin Assignments: Tickets are distributed equally amongst team members. Thus, no team member gets over work.
• Email Integration: The emails used in sending support requests automatically convert into tickets without using any additional tool or steps.
• Time Tracking: Monitor the amount of time to complete each request and how to better utilize the time.
• Staff Notes: Team members will have the opportunity to add the personal notes to tickets without confusing the ticket submitter.
• Aging Summary: Quickly determine the status of the pending tickets as well as how long the ticket has remained open.
• Customer Satisfaction Ratings: Customers give you star ratings in order to measure the quality of services and identify areas that less satisfy them.
• Asset Management: This can track items such as laptops or licenses, and their issues, and when should they be renewed.
• User Management: Save the information of the customer and organize them in groups to handle and manage the tickets easily.
• Group Access Rights: Allow managers to see and comment on tickets posted by their department or those posted by a member of their team.
• Security and Compliance: Secures information through encryption, secure logins and complies with safety regulations such as HIPAA.

Mojo Helpdesk Pricing

Mojo Helpdesk pricing starts at $14 per month per agent at Techjockey.com. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.