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  4. Mojo Helpdesk

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Mojo Helpdesk

Brand: Metadot

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Starting at

$ 14.00 /Month

Features

  • check_icon Ticket Management
  • check_icon Automated Routing
  • check_icon Self Service Portal
  • check_icon Custom Forms
  • check_icon SLA Management

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Mojo Helpdesk Pricing & Plans

Team
  • Full ticket tracking
  • Email integration
  • Self service knowledge base
  • Canned responses
  • Customer ticket history
  • Satisfaction survey
    • Agent
    • Monthly
Starting at $ 14.00
Business
  • All the features of the team plan plus:
  • Agent permissions
  • Escalation rules
  • Ticket merging
  • Round robin assignment
  • Advanced business hours
    • Agent
    • Monthly
Starting at $ 24.00
Enterprise
  • All the features of the business plan plus:
  • Advanced reporting
  • Dedicated account manager
  • Priority support
  • Automated exports
  • Increased quotas
    • Agent
    • Monthly
Starting at $ 34.00

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Mojo Helpdesk Features

  • icon_check Ticket Management Create, track, assign, prioritize and resolve support requests through a centralized ticket system.
  • icon_check Automated Routing Automatically assign or route tickets based on category, time, status, or custom rules.
  • icon_check Self Service Portal Offer customers a branded portal to submit tickets, browse FAQs and find answers independently.
  • icon_check Custom Forms Create ticket forms with tailored fields capturing the exact info your team needs.
  • icon_check SLA Management Define, track and enforce service‑level agreements to meet response and resolution targets.
  • icon_check Workflow Automation Set rules and triggers to streamline repetitive tasks and follow‑up actions.
  • icon_check Reporting & Analytics Generate reports on ticket trends, agent performance, and system activity.
  • icon_check Custom Branding Apply logos, themes and colors to customer portal and emails to match your brand.

Mojo Helpdesk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • API Integration
  • Webinars, Videos
  • English

Mojo Helpdesk Reviews and Ratings

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Metadot Company Details

Brand Name Metadot
Information Our mission is to create software and hardware solutions helping teams across multiple industries support and interact with internal and external stakeholders purposefully, effectively, and intentionally.
Founded Year 2000
Director/Founders Daniel Guermeur
Company Size 1-100 Employees

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