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Brand: Metadot
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Ticket Management Automated Routing Self Service Portal Custom Forms SLA Management See all 
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Ticket Management Create, track, assign, prioritize and resolve support requests through a centralized ticket system. Automated Routing Automatically assign or route tickets based on category, time, status, or custom rules. Self Service Portal Offer customers a branded portal to submit tickets, browse FAQs and find answers independently. Custom Forms Create ticket forms with tailored fields capturing the exact info your team needs. SLA Management Define, track and enforce service‑level agreements to meet response and resolution targets. Workflow Automation Set rules and triggers to streamline repetitive tasks and follow‑up actions. Reporting & Analytics Generate reports on ticket trends, agent performance, and system activity. Custom Branding Apply logos, themes and colors to customer portal and emails to match your brand. | Brand Name | Metadot |
| Information | Our mission is to create software and hardware solutions helping teams across multiple industries support and interact with internal and external stakeholders purposefully, effectively, and intentionally. |
| Founded Year | 2000 |
| Director/Founders | Daniel Guermeur |
| Company Size | 1-100 Employees |
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