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  4. Usersnap

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Usersnap

Brand: Usersnap

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Starting at

€ 49.00 /Month

Features

  • check_icon Feedback Management
  • check_icon Screen Recording
  • check_icon Feedback Widget Embeds
  • check_icon Microsurvey Support
  • check_icon Conditional Survey Triggers

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Usersnap Pricing & Plans

Starter
  • Screen capture widgets
  • Basic metadata
  • Opportunity board
  • Announcements
  • 5 active projects
  • 5 seats
    • Licenses
    • Monthly
Starting at € 49.00
Growth
  • Feedback & support menu
  • Conditional questions
  • Reply follow-ups
  • AI sentiment sensor
  • 15 active projects
  • 10 seats
    • Licenses
    • Monthly
Starting at € 109.00
Professional
  • Customer request portal
  • Error console logs
  • Behavioral targeting
  • Segment identification
  • 20 active projects
  • 20 seats
    • Licenses
    • Monthly
Starting at € 199.00
Premium
  • Custom branding
  • Mobile SDK
  • Multi-lingual translations
  • Roles & permissions
  • 50 active projects
  • 50 seats
    • Licenses
    • Monthly
Starting at € 389.00

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Usersnap Features

  • icon_check Feedback Management Capture user feedback using annotated screenshots including metadata like URL, browser info, and device details.
  • icon_check Screen Recording Allow users to record their screen with audio to show exact behaviors and issues during feedback submission.
  • icon_check Feedback Widget Embeds Insert feedback widgets into websites or apps to enable users to submit issues anytime during usage.
  • icon_check Microsurvey Support Run targeted micro surveys to collect user sentiment and satisfaction without long forms.
  • icon_check Conditional Survey Triggers Show survey or widget only when specific user actions or behaviors occur.
  • icon_check Audience Targeting Limit widget or survey display by user segments, such as logged-in status or other criteria.
  • icon_check Feedback Comment Threads Allow threaded discussions on feedback items for internal or community conversations.
  • icon_check Public Feedback Board Publish feedback board to receive upvotes and comments from users on feature requests.
  • icon_check Labeling and Tagging Assign labels or tags to feedback items to categorize and prioritize issues systematically.
  • icon_check Third Party Integration Connect feedback items to external tools like Jira, Slack, or other work systems via integrations.
  • icon_check Webhooks Integration Send feedback data to external applications or systems using REST API or webhook connections.
  • icon_check Kanban Boards Manage feedback and issue workflows using a Kanban view for status tracking.
  • icon_check User Authentication Retrieve authenticated user identity (e.g., email or userID) when they submit feedback.
  • icon_check Browser Extension Submit feedback directly via the browser extension without code changes to the site.

Usersnap Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • API Integration
  • Documentation, Videos
  • English
  • AI Integrated

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Usersnap Company Details

Brand Name Usersnap
Information Usersnap is a user feedback platform, but it helps you with more than collecting and managing feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems.
Founded Year 2013
Director/Founders Florian Dorfbauer, Gregor Dorfbauer, Haymo Meran, Josef Trauner, Klaus-M. Schremser
Company Size 1-100 Employees