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Usersnap

Brand: Usersnap

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€49

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Starting at €49

Usersnap Software Overview

Usersnap Company Details

Founded Year:  2013

Usersnap is a user feedback platform, but it helps you with more than collecting and managing feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems.

Director/Founders Florian Dorfbauer, Gregor Dorfbauer, Haymo Meran, Josef Trauner, Klaus-M. Schremser
Company Size 1-100 Employees

Usersnap Pricing & Plans

Starter
Starting at €49
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Screen capture widgets

  • Basic metadata

  • Opportunity board

  • Announcements

  • 5 active projects

  • 5 seats

Growth
Starting at €109
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Feedback & support menu

  • Conditional questions

  • Reply follow-ups

  • AI sentiment sensor

  • 15 active projects

  • 10 seats

Professional
Starting at €199
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Customer request portal

  • Error console logs

  • Behavioral targeting

  • Segment identification

  • 20 active projects

  • 20 seats

Premium
Starting at €389
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Custom branding

  • Mobile SDK

  • Multi-lingual translations

  • Roles & permissions

  • 50 active projects

  • 50 seats

Usersnap Features

  • icon_check Microsurvey Support
    Run targeted micro surveys to collect user sentiment and satisfaction without long forms.
  • icon_check Conditional Survey Triggers
    Show survey or widget only when specific user actions or behaviors occur.
  • icon_check Audience Targeting
    Limit widget or survey display by user segments, such as logged-in status or other criteria.
  • icon_check Feedback Comment Threads
    Allow threaded discussions on feedback items for internal or community conversations.
  • icon_check Public Feedback Board
    Publish feedback board to receive upvotes and comments from users on feature requests.
  • icon_check Labeling and Tagging
    Assign labels or tags to feedback items to categorize and prioritize issues systematically.
  • icon_check Third Party Integration
    Connect feedback items to external tools like Jira, Slack, or other work systems via integrations.
  • icon_check Webhooks Integration
    Send feedback data to external applications or systems using REST API or webhook connections.
  • icon_check Kanban Boards
    Manage feedback and issue workflows using a Kanban view for status tracking.
  • icon_check User Authentication
    Retrieve authenticated user identity (e.g., email or userID) when they submit feedback.
  • icon_check Browser Extension
    Submit feedback directly via the browser extension without code changes to the site.
  • icon_check Feedback Management
    Capture user feedback using annotated screenshots including metadata like URL, browser info, and device details.
  • icon_check Screen Recording
    Allow users to record their screen with audio to show exact behaviors and issues during feedback submission.
  • icon_check Feedback Widget Embeds
    Insert feedback widgets into websites or apps to enable users to submit issues anytime during usage.
Usersnap Demo Video play icon

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Usersnap Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Email Communities
Language
English
Integration
API Integration
Training Resources
Documentation Videos
AI Features
AI Integrated

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Usersnap Review

Techjockey Trusted Reviews from Verified Users

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.