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Brand: Zoho Corporation
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Thread Collision Detection Access Controls Custom Views Integrations with Zoho Apps Shared Inbox See all 
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Thread Collision Detection Prevent duplicate responses with collision alerts when multiple users attempt to reply to the same thread. Access Controls Define user roles and permissions to manage who can view, reply, or manage specific inboxes or conversations. Custom Views Filter and sort conversations using personalized or team-wide views to focus on the most relevant threads. Integrations with Zoho Apps Seamlessly integrate with Zoho CRM, Desk, and Projects to extend collaboration and streamline workflows. Shared Inbox Centralize group emails like support@ or sales@ into one shared workspace for easy team access and collaboration. Thread Assignment Assign conversations to specific team members to ensure ownership, accountability, and faster response handling. Internal Comments Collaborate within email threads by adding private team comments that remain invisible to external recipients. Email Delegation Delegate incoming emails to team members based on workload or expertise for organized and efficient processing. Rules & Automations Create automation rules to auto-assign, tag, or prioritize messages and reduce manual inbox management effort. Conversation Tagging Use color-coded tags to categorize and organize messages by topic, department, or urgency for quick access. Snooze & Follow-Up Temporarily snooze emails or set reminders to follow up later, ensuring no important thread is ever missed. Activity Tracking View detailed activity logs to track who replied, reassigned, or commented, promoting transparency and clarity. Shared Drafts Co-author replies in real time using shared drafts to ensure message accuracy and maintain consistent tone. Analytics & Reporting Monitor team performance with insights on response times, assignments, and communication efficiency metrics. Multiple Channel Support Connect emails, social accounts, and messaging apps like WhatsApp or Instagram for unified communication. | Brand Name | Zoho Corporation |
| Information | Zoho Corporation, is an Indian multinational company that specialises in software development, cloud computing, and web-based business tools. It is best known for Zoho Office suite. |
| Founded Year | 1996 |
| Director/Founders | Sridhar Vembu / Tony Thomas |
| Company Size | 1000+ Employees |
| Other Products | Zoho CRM, Zoho People, Zoho Invoice, Zoho Books, Zoho Projects |
UAE
India